Dooley, Matt, 358–359
Doran, Debbie, 223–224
Downey, Chuck, 71, 289, 290, 321–322
Downey, Joe, 71, 289, 290, 319, 321–322, 407
Downey, Ray, 70, 71, 289, 290, 321–322, 407
Draper, Eric, 80, 81, 213, 214, 307, 343, 364, 365
Drewecki, Peter M. “Mike,” 203–205, 388
Dubrocq, Lazaro, 78
Duckett, Kelley, 29
Duffy, Michael, 181–182, 184, 185
Duffy, Tim, 10, 30, 59, 60, 245
Dunn, Jennifer Blackburn, 370
Dunn, Joyce, 11
Duvall, Keith, 259
Earle, Rick, 311
Early Show, The (CBS), 62
Earwood, Gerald, 58–59, 135, 402
East African embassy bombings, 219, 220, 223, 387
Eberhart, Ralph, 236, 303
Eckert, Beverly, 61, 143–144, 151, 390
Eckert, Ellen, 77, 78, 81, 282–284, 307, 343, 365
Eckmann, Dean, 272
Edelman, Eric, 166
Edwards, Bob, 72
Egan, Charlie, 115
Eichen, Richard, 7, 16, 35, 36, 47, 115, 119, 124–126, 129, 130, 242, 246–248, 255, 265, 286–288, 425
Elaasar, Hiba, 334
Ellington Field, Houston, 212, 215
Ellis Island, New York, 33, 155, 247, 294
Elmendorf, Steve, 314, 315, 369, 400
Emma Booker Elementary School, Sarasota, Florida, 74–79
Escoffery, Kenneth, 149, 409
Esposito, Billy, 395
Esposito, Joe, 33, 43–44, 66, 67, 140, 247, 252, 330, 408
Estrada, Elizabeth, 335–336
EuroBrokers, 116, 377
FAA (Federal Aviation Administration), 7, 9, 25, 28, 29, 55–57, 59, 90, 110, 134, 170, 176, 203, 204, 309, 412, 420
Fagone, Jason, 72–73
Fahrenheit 9/11 (documentary), 78
Falco, Tommy, 239, 320, 355
Fallucca, Pete, 327
Fazio, Ron, 39
FBI (Federal Bureau of Investigation), 7, 85, 99, 107, 131, 178, 179, 183, 202, 203, 218–224, 226, 266, 267, 271, 272, 304, 309, 347, 379, 387, 401, 402, 405, 410, 412, 418
FDNY (Fire Department of New York), 3, 7, 45, 50, 53, 65–71, 114, 119, 126, 129, 144, 159, 186–193, 237–245, 249, 250, 257–258, 263, 264, 288–293, 296, 316–327, 351, 353–355, 370, 380, 418, 425
Battalion 1, 32, 112, 157, 182, 191, 320
Battalion 2, 320
chaplain of, 3, 181–185
Engine 4, 327
Engine 16, 113, 119, 126, 252, 253, 318, 379, 407, 419
Engine 21, 237
Engine 24, 122, 146, 187, 243
Engine 39, 319, 320, 325
Engine 74, 150, 256, 259, 290, 353
Engine 76, 403
Engine 238, 132, 248
Ladder 3, 52, 237
Ladder 5, 182, 185, 241, 318, 325
Ladder 6, 10, 44, 52, 69, 70, 113, 120, 186, 237, 252, 253, 318–320, 355, 421–422
Ladder 7, 289, 379
Ladder 10, 15, 46, 67, 70, 128, 147, 155, 157, 193, 240, 245, 291, 292, 397, 415
Ladder 13, 71, 237, 242
Ladder 20, 149, 409
Ladder 43, 325
Ladder 113, 291
Marine 1, 156, 260, 368, 371
Rescue 1, 299
Rescue 2, 289, 297, 355, 394
Rescue 3, 320
Rescue 5, 67, 132, 145, 149, 182, 238, 242, 256, 353, 408, 419
Special Operations Command, 322, 323
Squad Company 18, 71, 289, 321, 407
Feehery, John, 101, 314, 315, 369, 370
Feinberg, Kenneth, 414
Felt, Edward, 170–171, 175
FEMA (Federal Emergency Management Agency), 86, 300
Fernandez, Rosmaris, 128, 154, 160
Ferrer, Fernando, 9, 42, 67, 378
Fiduciary Trust, 126, 130, 155, 352, 376, 404, 425
Fields, Lawrence, 45, 249
Filomeno, James, 156–157
Findley, Rick, 165
Finley, Joe, 289, 290
Fiorillo, Barbara, 123
1st Air Force, 29, 90, 134, 164, 176, 210, 345
1st Helicopter Squadron, 312
Fischetti, Joanne, 339–340
Fisher-Price toys, 7–8
Fleischer, Ari, 75, 80, 210, 211, 214, 217, 280, 283, 284, 307, 368, 371
Flick, Merle, 200
Flynn, Theresa, 206–208, 349, 350, 420
Fort Myer Fire Department, 225
Francis, Lachlan, 332
Fred Alger Management, 34
Fried, Gregory, 131, 148, 156, 182, 190
Frost, Martin, 104, 270, 370, 371
Frost, Mrs. Martin, 270
Fuentes, Al, 322
Fuji Bank, 63–64, 116
Fuller, Mahlon, 110, 420
Funerals, 408–409
Ganci, Peter, 3, 44, 45, 69–70, 144, 145
Garcia, Irene C., 337
Garcia, Mike, 51
Garner, Beau, 332
Garrison, Laura, 302
Gaston, Brian, 101
Gaudin, Steve, 220–222, 224
Gentzler, Doreen, 218
Gephardt, Richard, 313, 314, 369, 400
Germain, Paul, 76, 212–213
Gettysburg Address (Lincoln), 311
Giambastiani, Edmund, 98, 221, 302, 362, 363, 392
Giammona, Vinnie, 129, 397
Gibbs, Charles, 179, 225, 234, 272
Gibbs, Jacqui, 260
Giuliani, Rudolph “Rudy,” 3, 7, 9, 41, 43, 69, 70, 132, 133, 139–140, 154, 182, 194–195, 246, 264, 297–300, 352, 390, 406, 407
Gladwell, Yates, 176
Glenn, John, 83
Glick, Emerson, 109, 392–393
Glick, Jeremy, 4, 107–109, 172, 174, 205, 392–393
Glick, Lyzbeth, 4, 107–109, 172, 174, 176, 205, 392–393
Godinez, Jose, 336
Goldman, Michelle, 263
Goldman Sachs, 183
Gomez, Enrique, 285
Gomez, Joann, 285–286
Gomez, Jose Bienvenido, 285–286
Gomez, Melissa, 285–286
Gomez, Selma, 335
Gonzales, Alberto, 371
Gonzalez, Nydia, 21–25
Goss, Porter, 83, 102, 103, 104
Gotbaum, Betsy, 288
Gottesman, Blake, 210
Gould, Tom, 213, 367
Governor’s Island, New York, 261
Graham, Bob, 83
Grandcolas, Jack, 108
Grandcolas, Lauren, 108
Grasso, Richard, 153, 264, 388, 414–415
Gray, Larry, 394
Gray, Robert, 180, 234, 419–420
Graziano, Joe, 71, 237, 239, 242
Greenberg, Elaine, 17
Greene, Jenna, 331
Greyson, Rick, 136
Gronlund, Linda, 109
Ground Zero, 288, 316–328, 351, 354, 381, 389, 394, 403, 407, 414, 418
rescue and recovery efforts and cleanup, 418
WTC-related illnesses, 418–419
Grunewald, Mrs. Rob, 303
Grunewald, Rob, 97, 229, 230, 303, 360–361, 404
Gumbel, Bryant, 62
Gunderson, Brian, 11, 82, 101, 103, 104, 313–315, 369, 400
Guzman, Genelle, 49, 188, 189, 243, 254, 327–328, 394–396
H-B Woodlawn School, Arlington, Virginia, 206–207, 349, 420
Haga, Celine, 371
Hagin, Joe, 76
Haltiwanger, Frank, 206, 207
Hamilton, Alexander, 406
Handel, Bill, 339
Hanlon, James, 185
Hanson, Christine, 55
Hanson, Peter, 55
Hanson, Sue Kim, 55
Hansson, Gregg, 146, 187, 243
Harden, Boyd, 398
Hardy, Norma, 353, 408
Haring, Tom, 264, 319
Harper, Randall, 99, 271
Harrell, Harvey, 67
Harrington, Bob, 14
2
Harris, Josephine, 239, 241, 252–254, 322, 325, 421–422
Harrison, Frank, 143
Harrison, Rex, 361
Hart, Steve, 1
Hashagen, Paul, 257
Haspel, Gina, 7
Hastert, Dennis, 101–104, 312–315, 369–371
Hatten, Terry, 299
Hauer, Jerry, 221
Hayden, Peter, 52, 70, 237, 326–327
Haynes, William, 98, 391
Hazel, Mel, 241
Hein, Tahlia, 339
Heithoff, Chad, 342
Hennick, Chris, 140
Henry Hudson ferry, 260
Herbstreit, David, 272
Herndon, Virginia, 7, 9, 29, 56, 57, 59, 90, 110, 134, 176
Herrada, Dillon, 393, 394, 417
Herrada, Susannah, 348, 393, 394, 417
Hickey, Brian, 397
High School for Leadership and Public Service (HSLPS), New York City, 9, 41, 127–128, 154, 160, 261, 397
Hijackings (see American Airlines; United Airlines)
Hill, Dan, 123
Hirsch, Charles, 51, 131, 157, 399
Hoagland, Alice Ann, 106–108, 171, 205
Hoey, Pat, 49
Hoffer, Jim, 351
Hoffman Boston Elementary School, Arlington, Virginia, 207
Holl, Stephen, 266, 267
Homer, LeRoy, 105
Horrocks, Michael, 19
Hospitals, 69, 243, 265, 324, 329–330, 380
Hotaranu, Razvan, 41, 127
House Intelligence Committee, 83, 102
House Judiciary Committee, 101
Howard, Hillary, 10
Huczko, Steve, 249, 419
Hughes, Karen, 86, 214, 216, 347, 371, 372
Hughes, Melissa Harrington, 142
Hughes, Sean, 142
Hunor, Robert, 91–92, 94, 269, 270, 392
Hussein, Manar, 335
Huvaine, John, 299
Huzsek, Kevin, 199–202
Ill, Freddy, 238
Indian Lake Police Department, 201, 203, 310
International Space Station, 1–2
Iraq, 357
Irby, John F., 99, 411
IRS (Internal Revenue Service), 50
Jacobs, Michael, 138
James, Tony, 203, 309, 412
Jefferson, Lisa, 108–110, 172, 176, 405–406
Jellock, Matthew, 335
Jennings, Peter, 63, 152, 346
Jensen, Donna, 147
Jester, John, 99, 179, 226, 302
Jimeno, William, 9, 15, 32, 44, 45, 113–115, 132, 146, 148, 158, 160–161, 190–191, 251–253, 316, 317, 325–326, 328, 354, 382–386
Jing Qu, 332–333
Johansen, Peter, 33
John D. McKean fireboat, 149
Johndroe, Gordon, 11, 78, 79, 81, 211, 215, 216, 279, 282–284, 346, 365–367
Johnson, Jeff, 45, 53, 150–151, 250–251, 256–257, 259, 290, 353, 354, 416
Johnson, Jeh, 417
Johnson, Roe, 416
Johnstown-Cambria County Airport, Pennsylvania, 135
Joint Chiefs of Staff (JCS), 87, 98, 110, 165, 167, 236, 302, 344, 362
Joint Operations Center (JOC), 76, 85
Joint Terrorism Task Force (FBI), 218–221
Jonas, Jay, 10, 44, 45, 52, 70, 113–114, 120, 186, 187, 237–239, 241, 252, 254, 318–320, 323–326, 355–356, 380, 394, 395, 421
Jones, Herb, 260
Jones, Kate, 349
Jones-Pinkney, Natalia, 75
JPMorganChase, 260
Judge, Mychal, 3, 181–185
Justice, U.S. Department of, 89, 220, 223
Karnes, Dave, 381
Kasey, Billy, 237
Kay, Jon, 339
Keaton, George “Bill,” 136
Keck, Tom, 30–31, 217, 281–284, 306
Keen, Judy, 283
Kelley, David, 223, 224
Kelly, Francine, 45, 330
Kelly, Vicki Cross, 37
KENBOM, 387
Kennedy, Edward M., 401
Kennedy, John F., 337
Kennedy Airport, New York, 14
Kenya, 387
Kerekes, Tibor, 195
Kerik, Bernie, 66, 70, 133, 140, 195, 299, 300
Kesterson, Laurence, 203, 387–388
Khan, Jan, 155
Kiesling, Jimmy, 323
Kim, Al, 53, 149, 158, 191, 255, 257, 264
King, Rick, 175, 198–201, 310, 311
Kirk, Matt, 78
Kirkpatrick, Courtney, 341
Kirtzman, Andrew, 43, 192, 195, 196, 246, 298–300, 425
Kisling, Mr., 98
Klimow, Daniel, 303
Klimow, Edie, 303
Klimow, Matthew, 88, 98, 110, 165, 167, 236, 302–303, 344–345, 362
Knezovich, Martin, 401
Kocher, Scott, 94–95, 266–267, 269, 392
Kolko, Richard, 379
Korn, Robert, 333–334
Kotz, Jared, 15–18, 34, 39, 295, 389, 402
Kravette, David, 16, 17, 36, 37, 286, 288, 413
Kress, B. Alexander “Sandy,” 12, 75
Kross, Mickey, 44–45, 66, 113, 119, 120, 126, 252–254, 318–320, 323–326, 379, 394, 407, 408, 419
Krouner, Linda, 126, 130, 155–156, 352, 376–377, 404–405, 425
Kuchman, Bill, 338–339
Kuveikis, Thomas Joseph, 333
Labetti, Constance, 39, 125, 126, 139, 149, 295, 398
Ladley, James, 329
LaGuardia Airport, New York, 14, 58, 137
Langley Air Force Base, Virginia, 28, 57, 58, 60, 272
Langone, Peter, 144, 296
Langone, Terri, 144, 297
Langone, Thomas, 297
Larabee, Christopher, 143, 413
Larabee, Stephen, 143, 413
Lark, Dana, 76, 211, 217
Larson, Paul, 225
Lauer, Matt, 62, 63, 73
Lauffer, T. Michael, 202, 310
Lawrence, Vanessa, 4–5, 10, 16, 35, 36, 47, 124, 157, 159, 296, 415
Leder, Robert, 35, 36
Lee, Paul, 327
Lefler, Lisa, 398
Lehman Brothers, 39, 140, 148, 196
Leigh, Daphne, 340, 341
Lemaitre, Rafael, 85
Lensbouer, Tim, 175, 202
Leuthold, Catherine, 149
Levin, Carl, 361, 363
Levin, Neil, 405
Libby, Lewis “Scooter,” 84, 347, 375
Liberty Medal, 416
Lim, David, 252
Limerick, Christine, 85
Lincoln, Abraham, 311
Lisi, Anthony, 113, 389
Logan International Airport, Boston, 13, 19
Lombardi, Frank, 126, 245
Lomi, Juana, 32, 69, 243
Lomonaco, Michael, 11, 15–16, 38, 40, 399
Longman, Jere, 311
Loprano, Frank, 59
Lott, Joseph, 17, 262–263
Lott, Trent, 313, 315
Loy, James, 82, 406
Luedke, Kristie, 135
Luongo, James, 113, 114, 243–244, 255, 260, 290
Lutnick, Gary, 143
Lutnick, Howard, 42, 138, 143, 148, 155, 287, 288, 397
Lutnick, Kyle, 42
Lyles, CeeCee, 109
Lyles, Lorne, 109
Maciejewski, Jan, 142–143
Maciejewski, Mary, 142–143
Madigan, Patrick, 175, 198, 309, 311, 401
Maggett, Steve, 118–119
Maguire, Jackie, 220, 222–224, 387
Maguire, John, 183, 184
Maio, Jimmy, 42–43, 138–139
Mallory, Captain, 147
Manning, Laura, 37
Marinzel, Eddie, 74, 76, 78
Marmion, Tim, 327
Marquis, Craig, 22–25
Marr, Bob, 29, 30, 57–59, 164, 169, 345
Marriott Hotel, Three World Trade Center, 17, 38, 40, 50, 53, 67, 149–151, 250, 257, 263, 321
Marsh & McLennan, 34
Mary Gellatly
(boat), 260
Massian, Joe, 17, 47, 48, 139, 149, 156, 295, 296
Mastrandrea, Kathryn, 338
Matalin, Mary, 4, 83, 84, 86, 162, 214, 235, 301, 347, 417
Mattingly, David, 203, 205
Maude, General, 404
Maude, Teri, 404
Mawn, Barry, 223, 224
May Davis Group, 138
Mayorga, Ileana, 304, 305
Mazza, Kathy, 120–121, 249
McAvoy, John, 65, 329
McAvoy, Michael, 65, 152, 297, 329, 330
McBride, Mary, 207
McCain, Joe, 30
McCourt, Malachy, 181
McFadden, Denise, 355
McFadden, Paul, 289, 290, 297, 355, 356
McGee, Paddy, 382–385
McGlennon, Patrick, 401
McGovern, Mike, 33, 132, 139
McGrady, Joe, 30
McLoughlin, John, 113, 115, 148, 158, 161, 190, 251, 253, 316, 383–385
McQueen, Jim, 319
Medairos, Robert, 100
Mercer Consulting, 123
Meredith, Dana, 336
Merkel, Stephen, 399
Meyer, Jon, 204
Meyer, Sheryl, 331
Meyers, Jennifer, 99, 270
Michelsen, Michael, 317
Midwest Express Flight 7, 58–59, 135, 402
Midwest Express Flight 73, 58, 60, 110
Miers, Harriet, 217, 365
Mies, Richard, 342–344
Millard, Ali, 405
Millenium Hotel, New York City, 52
Miller, Anita McBride, 175
Miller, Dan, 78, 215
Miller, Denise, 201, 203, 310
Miller, Douglas, 175, 199–200
Miller, Jill, 201
Miller, John, 220, 224
Miller, Ray, 264
Miller, Rikki, 333
Miller, Sharon, 113, 120–121, 187–188, 248–249, 255, 264, 419, 424
Mills, Doug, 365
Mindel, Sunny, 9, 133, 140, 194, 195, 196, 299–300, 352, 390
Mineta, Norm, 86, 163, 344, 345
Mohammed, Arshad, 81
Monaco, Frank, 204
Monahan, Craig, 185
Montgomery, Brian, 74, 75, 79, 216, 279–282, 343, 364, 366, 367
Moody, Sheila Denise, 95–96, 230–233, 411–412, 425
Moog, Peter, 132, 258–259
Moore, Michael, 78
Morabito, Mike, 322
Morell, Mike, 12, 76, 80, 215, 216, 308, 345, 364, 366, 367, 424
Morgan Stanley, 10, 64, 122–124, 129, 152, 240, 377, 421
Morrison, Wells, 202, 203, 309–310
Morrone, Fred V., 69
Mount Weather, Berryville, Virginia, 312–315, 369
Moyer, Matt, 292
MSNBC, 296, 421
Mueller, Robert, 7, 219
Mulligan, Peter, 55–56
Mullin, Chris, 380
Murphy, Melinda, 9–10, 64, 133, 145, 152, 157
Myers, Richard, 87, 98, 110, 165, 167, 236, 302, 344, 362
Napoli, Lou, 219
Napolitano, John, 71, 240, 241, 296, 297, 351, 355, 356, 378, 397
Napolitano, John P., 71, 240, 241, 296–297, 351, 355, 378, 397
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