Millar, Kevin, 41
mine disaster, Copiapó, 244–245
mirror neurons, 100, 109
mistakes, allowing, 111–112
Möbius loop, 123–124, 127, 130, 133
motivation
emotional intelligence and, 106
influence and, 74–78
of meta-leaders, 33–35
Motorola, 121
Napolitano, Janet, 24, 146
National Preparedness Leadership Initiative (NPLI), 1, 5–6, 12, 24, 46, 140, 196, 223
described, 5
establishment of, 5, 139
examples of work, 6
Neffenger, Peter, 228–232
background of, 1
Deepwater Horizon oil spill and, 1–2, 146–149, 228
TSA leadership by, 229–233, 246
neocortex, 94, 95, 97
neoplasticity, 67–68
Nepal earthquake, 220–221
Nestlé, 29–30
Netflix, 128
New York Times, 182
Nike, 152
9/11 terrorist attacks, 5
Arc of Time in wake of, 241
lack of connectivity in response, 139
leading beyond in wake of, 180–183, 190, 196
NLPI study and analysis of, 6
Nitze, Paul, 201–202
NLPI. See National Preparedness Leadership Initiative
no ego—no blame, 227
Boston Marathon bombings and, 18, 19, 193
leading beyond and, 192–193
Nokia, 121
North Dakota flood, 187, 189, 241
nuclear arms reduction negotiations, 201–202
nuclear facility meltdown, Japanese, 110–111
Nungesser, Billy, 32, 148, 227–228
Nye, Joseph, 79
Obama, Barack, 24, 32, 46, 58, 59, 148, 228–229
Occupy Sandy, 54
Okada, Ted, 53
OODA loop, 123
Open Homes initiative, 197
Operationalize step of POP-DOC Loop, 122, 123, 124, 129–130
order, 43–48, 174
organizational silos
connectivity in, 139–141
defined, 4
leading across and, 29, 172, 173
Orient step of POP-DOC Loop, 122, 123, 124, 125–126
Palm Pilot, 39
Parkland shootings, 224–226
Patrick, Deval, 16, 17
patterns, 125–126, 127, 244
paying for “I” and “me” language exercise, 82
peerage, 253
Peleg, Kobi, 219
people follow you principle, 4, 25, 32, 34, 42, 61, 74, 76, 87, 89, 109–112, 114, 255
Arc of Time and, 235, 250
leading beyond and, 182, 183, 189, 193
leading down and, 161
leading up and, 167
mistakes and, 111–112
pivots and, 223, 228
POP-DOC Loop and, 128, 132
Perceive step of POP-DOC Loop, 122, 123, 124–125
perfectionism, 111–112
person, the, 4, 87–88, 89–113
Arc of Time and, 245–246
Boston Marathon bombing response and, 14–15, 19, 107
the brain of (see brain)
characteristics of, 26–27, 89–90
connectivity and, 152
emotional intelligence and (see emotional intelligence)
heuristics and, 103–104
leading beyond and, 182
memories and, 105–106
trust and (see trust-based relationships)
Peterson, Scott, 224
Piñera, Sebastián, 244
pivots, 92, 118–122, 218–234, 248–249
basketball analogy, 118, 119
brain reset and, 99
emotions and, 226–228
examples of failure to implement, 121
implementing, 118–120
jump-starting a crisis response, 228–233
life’s, 134–136
practicing, 221–226
preparing for, 219–221
steps in, 223 (fig.)
Points of Light, 196
POP-DOC Loop, 122–134, 122 (fig.), 149, 150, 218, 222, 232
Arc of Time and, 237, 239, 240
in everyday life, 132, 135
FEMA use of, 133–134
H1N1 pandemic response and, 124, 126, 131–132
roots of, 123
steps in (see Communicate step of POP-DOC Loop; Decide step of POP-DOC Loop; Operationalize step of POP-DOC Loop; Orient step of POP-DOC Loop; Perceive step of POP-DOC Loop; Predict step of POP-DOC Loop)
Walk in the Woods and, 216
positional bargaining, 201
Power of Myth, The (Campbell), 83
Power of Noticing, The (Bazerman), 120
Predict step of POP-DOC Loop, 122, 123, 124, 126–128
predictability, 107
Pre-Health Dreamers, 249
Premier Farnell, 70–71, 77, 78, 241
presence, 87, 109
problem-solving, 66–69
productivity, 175–176
purpose, 78
Quackenbush, Chris “Quack,” 180–181
reciprocity, 75, 107
reframing, 197, 202, 207–208, 212
relationships
leading beyond to recraft, 180–199 (see also leading beyond)
meta-leading of, 178–179
resilience, 135, 136, 219, 220–221, 247–250
adaptive capacity and, 39
after Boston Marathon bombings, 13
resistance, 39
right-hand issues, 181–182
risk, 112, 120, 132
Robert Wood Johnson Foundation, 140, 254
Rock, David, 176
role modeling, 74, 84, 100, 185
routine circuits, 94, 98, 99, 100
Ruth, Babe, 37
Saavedra, Carlos, 86
Samsung, 170
Sandler, Herman, 180–181, 182
Sandler O’Neill + Partners, 170, 180–183, 190, 241
Sandy Hook Elementary School shootings, 225
scarcity, 75
Schlumberger HSE for Youth program, 153–155
school shootings, 224–226
“scoop and run,” 220
self-awareness, 106
self-care, 234
self-interests, 203, 206–207, 214, 216
self-regulation, 106
self-serving bias, 62
Senge, Peter, 185
September 11 terrorist attacks. See 9/11 terrorist attacks
Serino, Rich, 52, 53, 133–134, 186–187
FEMA transformation and, 46, 47–48
North Dakota flood and, 187, 189, 241
qualifications as a meta-leader, 186
sexual harassment, 159–160
shadow effect, 165–166, 192
shadow networks, 160
silo mentality, 139–141
silos. See organizational silos
simple, linear systems, 39–41, 43, 44, 68
situation, the, 4, 26, 88, 114–137
Arc of Time and, 246
of Boston Marathon bombings, 19–20
connectivity in, 152
defined, 27
pivots and (see pivots)
POP-DOC Loop and (see POP-DOC Loop)
Situation Connectivity Map, 149–152, 240
situational blindness, 120–121
social justice movements, 85–87
social proof, 75
social skills, 106–107
soft power, 79
Sorokin, Galit, 53
Southwest Airlines, 30–31, 165, 166
Soviet Union, 201–202
Starbucks, 243
staying in lanes, 227
Boston Marathon bombings and, 18
leading beyond and, 190–192
strategic partnerships, 153
strategy and execution zone, 175
Sun Tzu, 152
Super Storm Sandy, 6, 5
3, 134, 186, 197, 228
survival circuits, 94, 95–97, 98, 107
survival instinct, 38–39
Survivor: Africa (television program), 116, 117, 134
survivors (terminology), 46–47
suspicion, 194–196, 227
swarm leadership, 41, 87
in Boston Marathon bombing response, 17–18, 20, 46, 82, 187–188, 196, 227
five principles of, 18 (see also generosity of spirit and action; no ego—no blame; staying in lanes; trust-based relationships; unity of effort)
leading beyond in, 187–198
shaping, 196–198
suspicion and, 194–196, 227
in TSA, 231, 232
swine flu pandemic. See H1N1 influenza pandemic
Synergy Strike Force, 53
systems, 37, 38. See also complex, adaptive systems
T. H. Chan School of Public Health (Harvard), 5
tag analogy, 22, 255–256
Target Corporation, 196
Team Rubicon, 198
Tel-Aviv University, 219
termination of employees, 164–165
terrorism
in Brussels, 230, 246
in Israel, 219–220
See also Boston Marathon bombings; 9/11 terrorist attacks
time. See Arc of Time
Time magazine, 23
toolbox of the brain, 95 (fig.), 118
tornado, Joplin, 134
transparency, 44, 124, 128, 155, 165, 170, 176, 186, 202
Transportation Security Administration (TSA), 6, 229–233, 246
trigger script, 99–100, 101, 102
defined/described, 99
pivots and, 118, 222
POP-DOC Loop and, 125
Triple-F survival responses, 95–97, 99, 100
Truman, Harry S., 82
trust agenda, 77
trust-based relationships, 114, 227
attributes of, 107
Boston Marathon bombing response and, 15, 18, 107
importance of, 107–109
leading beyond and, 193–194
Walk in the Woods and, 210
“truth to power” moment, 168–170
TSA. See Transportation Security Administration
Tsarnaev, Dzhokhar, 12
Tsarnaev, Tamerlan, 12
tsunami, Japanese, 110–111
Unilever, 170
United Airlines Flight 175, 180
United States Coast Guard, 23
unity of effort, 227
Boston Marathon bombings and, 18, 19
leading beyond and, 189
unknown knowns, 49, 50
unknown unknowns, 49, 50
Upton, Walter “Budge,” 141–145, 146, 193, 240
Upton and Partners, 141
values, 75, 78, 203
victims (terminology), 46–47
vision, 130, 133–134
vision and mission zone, 175
VUCA (Volatile, Uncertain, Complex, and Ambiguous) scenarios, 19
Walk in the Woods, 201–217, 203 (fig.), 222, 232
agreements, 207, 208, 209
applications of, 212–215
basis of principles, 201
benefits of, 201
buy-in, 202, 216
deal-breakers, 210
deal-makers, 210
disagreements, 207, 208, 209
no-commitment zone, 209, 210
origin of term, 201–202
overview of logic, 203–204
in practice, 204–206
pragmatic tips for leading, 215–217
steps in (see aligned interests; enlarged interests; enlightened interests; self-interests)
Walker, Brian, 40
Washington Post, 231
waves of communication, 131
“we” language, 82
“whole community” approach, 47, 134
Wilson, Edward O., 17, 194
workroom of the brain, 97, 98, 99, 100, 102
World Economic Forum, 29
World Health Organization, 59
you follow people principle, 4, 87, 193, 228, 250, 256
you’re it
in Boston Marathon bombing response, 15
in H1N1 pandemic response, 58
influence and, 84
journaling and, 8
leading beyond and, 181, 182, 183, 184, 186, 190, 198
leading down and, 28
meanings of “you” in, 4, 23, 183
moment of, 2, 23–25
nuanced meaning for leaders, 22
pivots and, 219, 228
preparing for, 3
tag analogy, 22, 255–256
ways to become, 22–23
website, 256
Zohn, Ethan, 116–117, 134–136, 189
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