by Ashlee Vance
The heady expansion plans and triumphant rhetoric from Musk were still not quite enough to hide all of Musk Co.’s flaws. Early 2015 marked the vociferous return of Musk’s detractors on Wall Street. Tesla’s sales in China were lackluster by any measure, and some analysts renewed their doubts about how much long-term demand there would be for the Model S. Tesla’s shares slumped and, for the first time in a while, Musk sounded flustered trying to defend the company’s position.
The personal costs of Musk’s lifestyle were more severe. Musk announced that, once again, he would be divorcing Talulah Riley. According to Musk, Riley wanted a simpler, smaller life in England and had come to despise Los Angeles. “Tried to talk her out of it, but she insisted,” Musk told me. “It is possible that she will change her mind at some point, but not anytime soon.”
After finishing my reporting and writing for this book, I had a chance to speak with some of Musk’s confidantes and employees in a more relaxed manner and bounce various ideas off of them. I’m more convinced than ever that Musk is, and has always been, a man on a quest, and that his brand of quest is far more fantastic and consuming than anything most of us will ever experience. It seems that he’s become almost addicted to expanding his ambitions and can’t quite stop himself from announcing things like the Hyperloop and the space Internet. I’m also more convinced than ever that Musk is a deeply emotional person who suffers and rejoices in an epic fashion. This side of him is likely obscured by the fact that he feels most deeply about his own humanity-altering quest and so has trouble recognizing the strong emotions of those around him. This tends to make Musk come off as aloof and hard. I would argue, however, that his brand of empathy is unique. He seems to feel for the human species as a whole without always wanting to consider the wants and needs of individuals. And it may well be the case that this is exactly the type of person it takes to make a freaking space Internet real.
APPENDIX 1
THE TECHNOLOGY INDUSTRY LOVES MESSY FOUNDING TALES. A bit of backstabbing? A hearty helping of deceit? Perfect. And yet, the press has never really dug into the alleged intrigue surrounding Musk’s formation of Zip2, nor have reporters examined the very serious allegations of inconsistencies in Musk’s academic record.
In April 2007, a physicist named John O’Reilly filed a lawsuit alleging that Musk had stolen the idea for Zip2. According to the lawsuit, filed with the Superior Court of California in Santa Clara, O’Reilly first met Musk in October 1995. O’Reilly had started a company called Internet Merchant Channel, or IMC, which planned to let businesses create primitive, information-packed online ads. A restaurant, for example, could build an ad that would display its menu and perhaps even turn-by-turn directions to its location. O’Reilly’s ideas were mostly theoretical, but Zip2 did end up providing a very similar service. O’Reilly alleged that Musk had first heard about this type of technology while trying to get a job working as a salesman for IMC. He and Musk met on at least three occasions, according to the lawsuit, to talk about the job. O’Reilly then went on an overseas trip and struggled to get back in touch with Musk upon his return.
O’Reilly declined to discuss his case against Musk with me. But in the lawsuit, he claimed to have learned about Zip2 through happenstance many years after meeting Musk. While reading a book in 2005 about the Internet economy, O’Reilly stumbled upon a passage that mentioned Musk’s founding of Zip2 and its 1999 sale to Compaq Computer for $307 million in cash. The physicist was blown away as he realized that Zip2 sounded a lot like IMC, which had never amounted to much of a business. O’Reilly’s mind raced back to his encounters with Musk. He began to suspect that Musk had avoided him on purpose and that instead of becoming an IMC salesman, Musk had run off to pursue the same concept on his own. O’Reilly wanted to be compensated for coming up with the original business idea. He spent about two years making his case against Musk. The case file at the court runs hundreds of pages. O’Reilly has affidavits from people that back up parts of his version of events. A judge, however, found that O’Reilly lacked the necessary legal standing to bring this case against Musk due to issues around how his businesses had been dissolved. The judge ordered O’Reilly to shell out $125,000 for Musk’s legal fees in 2010. All these years later, Musk still hasn’t made O’Reilly pay.
While playing detective, O’Reilly unearthed some information about Musk’s past that’s arguably more interesting than the allegations in the lawsuit. He found that the University of Pennsylvania granted Musk’s degrees in 1997—two years later than what Musk has cited. I called Penn’s registrar and verified these findings. Copies of Musk’s records show that he received a dual degree in economics and physics in May 1997. O’Reilly also subpoenaed the registrar’s office at Stanford to verify Musk’s admittance in 1995 for his doctorate work in physics. “Based on the information you provided, we are unable to locate a record in our office for Elon Musk,” wrote the director of graduate admissions. When asked during the case to produce a document verifying Musk’s enrollment at Stanford, Musk’s attorney declined and called the request “unduly burdensome.” I contacted a number of Stanford physics professors who taught in 1995, and they either failed to respond or didn’t remember Musk. Doug Osheroff, a Nobel Prize winner and department chair at the time, said, “I don’t think I knew Elon, and am pretty sure that he was not in the Physics Department.”
In the years that have followed, Musk’s enemies have been quick to bring up the ambiguities around his admission to Stanford. When Martin Eberhard sued Musk, his attorney introduced O’Reilly’s research into the case. And during the course of my interviews, a number of Musk’s detractors from the Zip2, PayPal, and early Tesla days said flat out that they think Musk fibbed about getting into Stanford in a bid to boost his credentials as a fledgling entrepreneur and then had to stick with the story after Zip2 took off.
At first, I, too, felt like there were a lot of oddities surrounding Musk’s academic record, particularly the Stanford days. But, as I dug in, there were solid explanations for all of the inconsistencies and plenty of evidence to undermine the cases of Musk’s detractors.
During the course of my reporting, for example, I found evidence that contradicted O’Reilly’s timeline of events. Peter Nicholson, the banker whom Musk had worked for in Canada, took a stroll with Musk along the boardwalk in Toronto before Musk left for Stanford and chatted about the incarnations of something like Zip2. Musk had already started writing some of the early software to support the idea he’d outlined to Kimbal. “He was agonizing whether to do a PhD at Stanford or take this piece of software he’d made in his spare time and make a business out of it,” Nicholson said. “He called the thing the Virtual City Navigator. I told him there was this crazy Internet thing going on, and that people will pay big money for damn near anything. This software was a golden opportunity. He could do a PhD anytime.” Kimbal and other members of Musk’s family have similar memories.
Musk, speaking at length for the first time on the subject, denied everything alleged by O’Reilly and does not even recall meeting the man. “He’s a total scumbag,” Musk said. “O’Reilly is like a failed physicist who became a serial litigate. And I told the guy, ‘Look, I’m not going to settle an unjust case. So it’s just like don’t even try.’ But he still kept at it. His case was tossed out twice on demur, which means that basically even if all the facts in his case were true, he would still lose.
“He’d tried his best to like torture me through my friends and personally [by filing the lawsuit]. And then we’ve got summary judgment. He lost the summary judgment. He appealed summary judgment, then several months later lost the appeal and I was like, ‘Okay, fuck it. Let’s file for fees.’ And we were awarded fees from when he appealed. And that’s when we sent the sheriff after him and he claimed that he had no money basically. Whether he did or didn’t I don’t know. He certainly claimed he had no money. So we were like either we’ve got to like impound his car or tap his wife’s income. Those didn’t seem like great ch
oices. So, we decided that he doesn’t have to pay back the money he owes me, so long as he doesn’t sue anyone else on frivolous grounds. And, in fact, late last year or early this year [2014], he tried to do just that thing. But, whoever he sued was aware of the nature of my judgment and contacted the lawyer I used, who then told O’Reilly, ‘Look, you need to drop the case against these guys or everyone’s going to ask for the money. It’s kind of pointless to sue them on frivolous grounds because you’re going to have fork over the winnings to Elon.’ It’s like go do something productive with your life.”
As for his academic records, Musk produced a document for me dated June 22, 2009, that came from Judith Haccou, the director of graduate admissions in the office of the registrar at Stanford University. It read, “As per special request from my colleagues in the School of Engineering, I have searched Stanford’s admission data base and acknowledge that you applied and were admitted to the graduate program in Material Science Engineering in 1995. Since you did not enroll, Stanford is not able to issue you an official certification document.”
Musk also had an explanation for the weird timing on his degrees from Penn. “I had a History and an English credit that I agreed with Penn that I would do at Stanford,” he said. “Then I put Stanford on deferment. Later, Penn’s requirements changed so that you don’t need the English and History credit. So then they awarded me the degree in ’97 when it was clear I was not going to go to grad school, and their requirement was no longer there.
“I finished everything that was needed for a Wharton degree in ’94. They’d actually mailed me a Wharton degree. I decided to spend another year and finished the physics degree, but then there was that History and English credit thing. I was only reminded about the History and English thing when I tried to get an H-1B visa and called the school to get a copy of my graduation certificate, and they said I hadn’t graduated. Then they looked into the new requirements, and said it was fine.”
APPENDIX 2
WHILE MUSK HAS REFLECTED PUBLICLY ABOUT HIS TIME AT PAYPAL AND THE COUP, he went into far greater detail than ever before during one of our longer interviews. Years had passed since the tumultuous days surrounding his ouster, and Musk had been able to meditate more on what went right, what went wrong, and what might have been. He started by discussing his decision to go out of the country, mixing business with a delayed honeymoon, and ended with an explanation of how the finance industry still hasn’t solved the problems X.com wanted to tackle.
“The problem with me going away was that I was not there to reassure the board on a few things. Like, the brand change, I think it would have been the right move, but it didn’t need to happen right then. At the time it was this weird almost hybrid brand with X.com and PayPal. I think X was the right long-term brand for something that wants to be the central place where all transactions happen. That’s the X. It’s like the X is the transaction. PayPal doesn’t make sense in that context, when we’re talking about something more than a personal payment system. I think X was the more sensible approach but timing-wise it didn’t need to happen then. That should have probably waited longer.
“As for the technology change, that’s not really well understood. On the face of it, it doesn’t sound like it makes much sense for us to be writing our front-end code in Microsoft C++ instead of Linux. But the reason is that the programming tools for Microsoft and a PC are actually extremely powerful. They’re developed for the gaming industry. I mean, this is going to sound like heresy in a sort of Silicon Valley context, but you can program faster, you can get functionality faster in the PC C++ world. All of the games for the Xbox are written in Microsoft C++. The same goes for games on the PC. They’re incredibly sophisticated, hard things to do, and these great tools have been developed thanks to the gaming industry. There were more smart programmers in the gaming industry than anywhere else. I’m not sure the general public understands this. It was also 2000, and there were not the huge software libraries for Linux that you would find today. Microsoft had huge support libraries. So you could get a DLL that could do anything, but you couldn’t get—you couldn’t get Linux libraries that could do anything.
“Two of the guys that left PayPal went off to Blizzard and helped created World of Warcraft. When you look at the complexity of something like that living on PCs and Microsoft C++, it’s pretty incredible. It blows away any website.
“In retrospect, I should have delayed the brand transition, and I should have spent a lot more time with Max getting him comfortable on the technology. I mean, it was a little difficult because like the Linux system Max had created was called Max Code. So Max has had quite a strong affinity for Max Code. This was a bunch of libraries that Max and his friends had done. But it just made it quite hard to develop new features. And if you look at PayPal today, I mean, part of the reason they haven’t developed any new features is because it’s quite difficult to maintain the old system.
“Ultimately, I didn’t disagree with the board’s decision in the PayPal case, in the sense that with the information that the board had I would have made maybe the same decision. I probably would have, whereas in the case of Zip2 I would not have. I thought they just simply made a terrible decision based on information they had. I don’t think the X.com board made a terrible decision based on the information they had. But it did make me want to be careful about who invested in my companies in the future.
“I’ve thought about trying to get PayPal back. I’ve just been too strung out with other things. Almost no one understands how PayPal actually worked or why it took off when other payment systems before and after it didn’t. Most of the people at PayPal don’t understand this. The reason it worked was because the cost of transactions in PayPal was lower than any other system. And the reason the cost of transactions was lower is because we were able to do an increasing percentage of our transactions as ACH, or automated clearinghouse, electronic transactions, and most importantly, internal transactions. Internal transactions were essentially fraud-free and cost us nothing. An ACH transaction costs, I don’t know, like twenty cents or something. But it was slow, so that was the bad thing. It’s dependent on the bank’s batch processing time. And then the credit card transaction was fast, but expensive in terms of the credit card processing fees and very prone to fraud. That’s the problem Square is having now.
“Square is doing the wrong version of PayPal. The critical thing is to achieve internal transactions. This is vital because they are instant, fraud-free, and fee-free. If you’re a seller and have various options, and PayPal has the lowest fees and is the most secure, it’s obviously the right thing to use.
“When you look at like any given business, like say a business is making 10 percent profitability. They’re making 10 percent profit when they may net out all of their costs. You know, revenue minus expenses in a year, they’re 10 percent. If using PayPal means you pay 2 percent for your transactions and using some other systems means you pay 4 percent, that means using PayPal gives you a 20 percent increase in your profitability. You’d have to be brain dead not to do that. Right?
“So because about half of PayPal’s transactions in the summer of 2001 were internal or ACH transactions, then our fundamental costs of transactions were half because we’d have half credit cards, we’d have that and then the other half would be free. The question then is how do you give people a reason to keep money in the system.
“That’s why we created a PayPal debit card. It’s a little counterintuitive, but the easier you make it for people to get money out of PayPal, the less they’ll want to do it. But if the only way for them to spend money or access it in any way is to move it to a traditional bank, that’s what they’ll do instantly. The other thing was the PayPal money market fund. We did that because if you consider the reasons that people might move the money out, well, they’ll move it to either conduct transactions in the physical world or because they’re getting a higher interest rate. So I instituted the highest-return money market fund in t
he country. Basically, the money market fund was at cost. We didn’t intend to make any money on it, in order to encourage people to keep their money in the system. And then we also had like the ability to pay regular bills like your electricity bill and that kind of thing on PayPal.
“There were a bunch of things that should have been done like checks. Because even though people don’t use a lot of checks they still use some checks. So if you force people to say, ‘Okay, we’re not going to let you use checks ever,’ they’re like, ‘Okay, I guess I have to have a bank account.’ Just give them a few checks, for God’s sake.
“I mean, it’s so ridiculous that PayPal today is worse than PayPal circa end of 2001. That’s insane.
“None of these start-ups understand the objective. The objective should be—what delivers fundamental value. I think it’s important to look at things from a standpoint of what is actually the best thing for the economy. If people can conduct their transactions quickly and securely that’s better for them. If it’s simpler to conduct their financial life it’s better for them. So, if all your financial affairs are seamlessly integrated one place it’s very easy to do transactions and the fees associated with transactions are low. These are all good things. Why aren’t they doing this? It’s mad.”