The ugly part is cleaning up. I hadn’t realized that a dietary aide is, in large measure, a dishwasher, and there are about forty people—counting the nurses and CNAs (Certified Nursing Assistants) who have scrounged breakfasts with the residents—to clean up after. You scrape uneaten food off the dishes and into the disposal by hand, rinse the dishes, presoak them, stack them in a rack, and load the rack into the dishwashing machine, which involves bending down almost to floor level with the full rack, which I would guess at about fifteen to twenty pounds, held out in front of you. After the machine has run its course, you let the dishes cool enough to handle, unload the rack, and reload the dishwasher—all the while continuing to clear tables and fetch meals for stragglers. The trick is to always have a new rack ready to go into the machine the minute the last load is done. I’ve been washing dishes since I was six years old, when my mother assigned me that task so she could enjoy her postprandial cigarette in a timely fashion, and I kind of like working with water, but it’s all I can do to keep up with the pace of the dishwashing machine on the one hand and the flow of dirty plates on the other. With the dishes under control, Linda has me vacuum the carpet in the dining room, which really doesn’t do anything for the sticky patches, so there’s a lot of climbing under tables and scratching mushed muffins off the floor with my fingernails.
At my midmorning break I join Pete, one of the two cooks on duty in the main kitchen, for a cigarette date. I had chatted with him when I first arrived at seven, before Linda showed up, and he had three questions for me: Where was I from? Where was I living now? Was I married? I give him the short answer to the last question, leaving out the boyfriend for the moment, partly because it doesn’t make sense to talk about “the man I live with” when I’m not living with him just now and partly, I admit, because of a craven desire to recruit Pete as an ally, on whatever terms should present themselves. A dietary aide, as I understand the job, is as dependent on a cook as a waitress is. He or she can either make life relatively easy for a server or, if so disposed, set her up for a serious fall. So I go out to the parking lot with him and sit in his car smoking his Marlboros, which feels awkwardly like a real date except that the car doors are wide open to let out the smoke. How do I like the place? Just fine, I tell him, and since my dad ended his days in an Alzheimer’s facility I feel almost at home—which is, creep-ily enough, the truth. Well, watch out for Molly, he warns me. She’s good to work with but she’ll stab you in the back. Linda’s OK but she came down hard on Pete last week for letting a dessert slip onto a diabetic’s tray (residents who can’t make it to the dining room have trays made up for them in the kitchen), and what does she think this is, a goddamn hospital? Look, nobody gets out of here alive. Watch out for Leon too, who has a habit of following his female coworkers into service closets. In fact, watch out for everyone, because the place feeds on gossip and whatever you say will be public knowledge in a matter of hours. And what do I do for excitement? “Oh, read,” I tell him. No drinking or carousing? I shake my head primly, feeling like a real goody-goody or at least a barren subject for the gossips, present company included.
I should make it clear that we’re not talking about boyfriend material here. Pete is probably ten years my junior (though he doesn’t seem to realize that and I see no reason to point it out) and, despite a striking resemblance to a currently popular comic actor, has no evident sense of humor. If his story is to be believed, he’s as much an impostor as I am (though of course he doesn’t know that either). See, he makes only $7 an hour himself, he tells me, though he’s made a hell of a lot more in restaurants, but it doesn’t bother him, on account of some big gambling wins a few years ago and clever investments since. If he’s so rich, I can’t help wondering, then why is he driving this rusty old wreck and how come his front teeth are so scraggly and sparse? And what is a self-respecting restaurant cook doing in this flavor-free environment anyway, where a third to a half of the meals get pureed as soon as they’re prepared? But of course the question I ask is different: So why work at all if you have so much money? Oh, he tried staying home, but you get stir-crazy, you know, you start feeling like an outcast. And this touches me, somehow, even more than the presumptive lie about his assets: that this place he has described as so morbidly dysfunctional could amount to a real and compelling human community. Would I maybe like to go for a walk on the beach someday after work? Yeah, OK—and I bound back to brace myself for lunch.
Surprisingly, a number of the more sentient residents seem to recognize me at the lunch service. One of them grips my arm when I bring her ham steak, whispering, “You’re a good person, you know that?” and repeats the accolade with each item I deliver. Another resident tells me I’m looking “gorgeous,” and one of the RNs actually remembers my name. This could work, I am thinking, I will become a luminous beacon in the gathering darkness of dementia, compensating, in some cosmic system of justice, for the impersonal care my father received in a far less loving facility. I happily fill special requests for ice cream and grilled cheese sandwiches; I laugh at the Barbara Bush joke when it comes up again, and again. The saintly mood lasts until I refill the milk glass of a tiny, scabrous old lady with wild white hair who looks like she’s been folded into her wheelchair and squished. “I want to throw you,” she seems to be saying, and when I bend down to confirm this improbable aspiration, the old fiend throws the entire glass at me, soaking my khakis from groin to ankle. “Ha ha,” my erstwhile admirers cackle, “she wet her pants!” But at least I am no longer an outcast, as Pete would say, in this strange white state. I have been inducted into a world rich with gossip and intrigue, and now baptized in the whitest of fluids.
Saturday, my last night at the 6, and I refuse to spend it crushed in my room. But what is a person of limited means and no taste for “carousing” to do? Several times during the week, I have driven past the “Deliverance” church downtown, and the name alone exerts a scary attraction. Could there really be a whole congregation of people who have never heard of the James Dickey novel and subsequent movie? Or, worse yet, is this band of Christians thoroughly familiar with that story of homosexual rape in the woods? The marquee in front of the church is advertising a Saturday night “tent revival,” which sounds like the perfect entertainment for an atheist out on her own. I drive through a menacing area filled with deserted warehouses—Dickey, be gone!—until the tent comes looming up out of the dusk. Unfortunately, from an entertainment point of view, only about sixty of the approximately three hundred folding chairs are populated. I count three or four people of color—African and, I would guess, Mexican Americans; everyone else is a tragic-looking hillbilly type, my very own people, genetically speaking (Ehrenreich is a name acquired through marriage; my maiden name, Alexander, derives directly from Kentucky).
I chat with a woman sitting near me—“Nice night,” “You come from far?” and things like that—and she lends me her Bible since I seem to be the only one present without a personal copy. It’s a relief when one of the ten or so men on the stage orders us to stand and start singing, because the folding chair is torturing my overworked back. I even join in the rhythmic clapping and swaying, which seems to define a minimal level of participation. There are a few genuine adepts present who throw themselves rapturously into the music, eyes shut, arms upraised, waiting, no doubt, for the onset of glossolalia.
But before anything interesting can happen, the preaching commences. A man in shirtsleeves tells us what a marvelous book the Bible is and bemoans the fact that people buy so many inferior books when you really need just the one. Someone on TV tells you to read some (secular) book and then “it goes up, you know—what’s the word?” I think sales is the word he wants but no one can figure out how to help him. Anyway, “it” could be three hundred, and then it’s a ratio of ten to one. Huh? Next a Mexican American fellow takes over the mike, shuts his eyes tight, and delivers a rapid-fire summary of our debt to the crucified Christ. Then it’s an older white guy attacking “this wicke
d city” for its heretically inadequate contribution of souls to the revival—which costs money, you know, this tent didn’t just put itself up. We’re talking overhead, he goes on, not someone making money for themselves, and when you consider what Jesus gave so that we could enjoy eternal life with him in Heaven . . .
I can’t help letting my mind wander to the implications of Alzheimer’s disease for the theory of an immortal soul. Who wants an afterlife if the immediate pre-afterlife is spent clutching the arms of a wheelchair, head bent back at a forty-five-degree angle, eyes and mouth wide open and equally mute, like so many of my charges at the Woodcrest? Is the “soul” that lives forever the one we possess at the moment of death, in which case heaven must look something like the Woodcrest, with plenty of CNAs and dietary aides to take care of those who died in a state of mental decomposition? Or is it our personally best soul—say, the one that indwells in us at the height of our cognitive powers and moral aspirations? In which case, it can’t possibly matter whether demented diabetics eat cup-cakes or not, because from a purely soteriological standpoint, they’re already dead.
The preaching goes on, interrupted with dutiful “amens.” It would be nice if someone would read this sad-eyed crowd the Sermon on the Mount, accompanied by a rousing commentary on income inequality and the need for a hike in the minimum wage. But Jesus makes his appearance here only as a corpse; the living man, the wine-guzzling vagrant and precocious socialist, is never once mentioned, nor anything he ever had to say. Christ crucified rules, and it may be that the true business of modern Christianity is to crucify him again and again so that he can never get a word out of his mouth. I would like to stay around for the speaking in tongues, should it occur, but the mosquitoes, worked into a frenzy by all this talk of His blood, are launching a full-scale attack. I get up to leave, timing my exit for when the preacher’s metronomic head movements have him looking the other way, and walk out to search for my car, half expecting to find Jesus out there in the dark, gagged and tethered to a tent pole.
Sunday I at last move into the Blue Haven, so pleased to be out of the 6 that the shortcomings of my new home seem minor, even, at first, endearing. It’s smaller than I had recalled, for one thing, since a toolshed used by the motel owners takes up part of my cottage space, and this leads to a certain unfortunate blending of the biological functions. With the toilet less than four feet from the tiny kitchen table, I have to close the bathroom door or I feel like I’m eating in a latrine, and the fact that the head of the bed is about seven feet from the stove means that the flounder I fry up for my housewarming dinner lingers all night. Frying is pretty much all I can do, since the kitchen equipment is limited to a frying pan, a plate, a small bowl, a coffeemaker, and one large drinking glass—without even a proverbial pot to pee in. The idea is improvisation: the foil containers that come from salad bars can be reused as dishes; the lone plate becomes a cutting board. The concavity in the center of the bed is rectified by sleeping on a folded-up towel, and so forth. Not to worry—I have an address, two jobs, and a Rent-A-Wreck. The anxiety that gripped me those first few days at the 6 is finally beginning to ebb.
As it turns out, the mere fact of having a unit to myself makes me an aristocrat within the Blue Haven community. The other long-term residents, whom I encounter at the communal laundry shed, are blue-collar people with uniforms and overalls to wash, and generally quiet at night. Mostly they are couples with children, much like the white working-class people occasionally glimpsed on sitcoms, only, unlike their TV counterparts, my neighbors are crowded three or four into an efficiency, or at most a one-bedroom, apartment. One young guy asks which unit I’m in and then tells me he used to live in that very same one himself—along with two friends. A middle-aged woman with a three-year-old granddaughter in tow tells me, in a comforting tone, that it is always hard at the beginning, living in a motel, especially if you’re used to a house, but you adjust after a while, you put it out of your mind. She, for example, has been at the Blue Haven for eleven years now.
I am rested and ready for anything when I arrive at The Maids’ office suite Monday at 7:30 A.M. I know nothing about cleaning services like this one, which, according to the brochure I am given, has over three hundred franchises nationwide, and most of what I know about domestics in general comes from nineteenth-century British novels and Upstairs, Downstairs.4 Prophetically enough, I caught a rerun of that very show on PBS over the weekend and was struck by how terribly correct the servants looked in their black-and-white uniforms and how much wiser they were than their callow, egotistical masters. We too have uniforms, though they are more oafish than dignified—ill-fitting and in an overloud combination of kelly-green pants and a blinding sunflower-yellow polo shirt. And, as is explained in writing and over the next day and a half of training, we too have a special code of decorum. No smoking anywhere, or at least not within fifteen minutes of arrival at a house. No drinking, eating, or gum chewing in a house. No cursing in a house, even if the owner is not present, and—perhaps to keep us in practice—no obscenities even in the office. So this is Downstairs, is my chirpy first thought. But I have no idea, of course, just how far down these stairs will take me.
Forty minutes go by before anyone acknowledges my presence with more than a harried nod. During this time the other employees arrive, about twenty of them, already glowing in their uniforms, and breakfast on the free coffee, bagels, and doughnuts The Maids kindly provides for us. All but one of the others are female, with an average age I would guess in the late twenties, though the range seems to go from prom-fresh to well into the Medicare years. There is a pleasant sort of bustle as people get their breakfasts and fill plastic buckets with rags and bottles of cleaning fluids, but surprisingly little conversation outside of a few references to what people ate (pizza) and drank (Jell-O shots are mentioned) over the weekend. Since the room in which we gather contains only two folding chairs, both of them occupied, the other new girl and I sit cross-legged on the floor, silent and alert, while the regulars get sorted into teams of three or four and dispatched to the day’s list of houses. One of the women explains to me that teams do not necessarily return to the same houses week after week, nor do you have any guarantee of being on the same team from one day to the next. This, I suppose, is one of the advantages of a corporate cleaning service to its customers: there are no sticky and possibly guilt-ridden relationships involved, because the customers communicate almost entirely with Tammy, the office manager, or with Ted, the franchise owner and our boss.5 The advantage to the cleaning person is harder to determine, since the pay compares so poorly to what an independent cleaner is likely to earn—up to $15 an hour, I’ve heard. While I wait in the inner room, where the phone is and Tammy has her desk, to be issued a uniform, I hear her tell a potential customer on the phone that The Maids charges $25 per person-hour. The company gets $25 and we get $6.65 for each hour we work? I think I must have misheard, but a few minutes later I hear her say the same thing to another inquirer. So the only advantage of working here as opposed to freelancing is that you don’t need a clientele or even a car. You can arrive straight from welfare or, in my case, the bus station—fresh off the boat.6
At last, after all the other employees have sped off in the company’s eye-catching green-and-yellow cars, I am led into a tiny closet-sized room off the inner office to learn my trade via videotape. The manager at another maid service where I’d applied had told me she didn’t like to hire people who had done cleaning before because they were resistant to learning the company’s system, so I prepare to empty my mind of all prior housecleaning experience. There are four tapes—dusting, bathrooms, kitchen, and vacuuming—each starring an attractive, possibly Hispanic young woman who moves about serenely in obedience to the male voiceover: For vacuuming, begin in the master bedroom; when dusting, begin with the room directly off the kitchen. When you enter a room, mentally divide it into sections no wider than your reach. Begin in the section to your left and, within each section, m
ove from left to right and top to bottom. This way nothing is ever overlooked.
I like Dusting best, for its undeniable logic and a certain kind of austere beauty. When you enter a house, you spray a white rag with Windex and place it in the left pocket of your green apron. Another rag, sprayed with disinfectant, goes into the middle pocket, and a yellow rag bearing wood polish in the right-hand pocket. A dry rag, for buffing surfaces, occupies the right-hand pocket of your slacks. Shiny surfaces get Windexed, wood gets wood polish, and everything else is wiped dust-free with disinfectant. Every now and then Ted pops in to watch with me, pausing the video to underscore a particularly dramatic moment: “See how she’s working around the vase? That’s an accident waiting to happen.” If Ted himself were in a video, it would have to be a cartoon, because the only features sketched onto his pudgy face are brown buttonlike eyes and a tiny pug nose; his belly, encased in a polo shirt, overhangs the waistline of his shorts. “You know, all this was figured out with a stopwatch,” he tells me with something like pride. When the video warns against oversoaking our rags with cleaning fluids, he pauses it to tell me there’s a danger in undersoaking too, especially if it’s going to slow me down. “Cleaning fluids are less expensive than your time.” It’s good to know that something is cheaper than my time, or that in the hierarchy of the company’s values I rank above Windex.
Nickel and Dimed: On (Not) Getting by in America Page 7