by Jean Case
Steve experienced his biggest failure: Walter Isaacson, Steve Jobs. Simon & Schuster, 2011; Ruth Umoh, “How Overcoming the Fear of Failure Helped Steve Jobs, Tim Ferriss and Bill Gates Succeed.” CNBC, August 7, 2017.
Twenty years later: Steve Jobs, “You’ve Got to Find What You Love.” Stanford University commencement address. Stanford News, June 14, 2005.
One of Steve’s most profitable: Maria Popova, “Pixar Cofounder Ed Catmull on Failure and Why Fostering a Fearless Culture Is the Key to Groundbreaking Creative Work.” Brainpickings.
Kelly Clark: Karen Rosen, “Five-Time Olympian Kelly Clark Looks Back on Her Career and Influencing the Next Generation of Snowboarders.” www.teamusa.org, February 14, 2018; Jean Case, “What to Look for During the Olympics.” www.casefoundation.org/blog, February 5, 2018.
Richard Branson’s failures: Alp Mimaroglu, “What Richard Branson Learned from His Seven Biggest Failures.” Entrepreneur, July 18, 2017.
CHAPTER 13: BEAT THE ODDS
At her lowest: J. K. Rowling, “The Fringe Benefits of Failure, and the Importance of Imagination.” Harvard University commencement address. Harvard Gazette, June 5, 2008.
In 2016, Rowling posted: Anjelica Oswald, “Even Rockstar Author J. K. Rowling Has Received Letters of Rejection.” Business Insider, July 29, 2016.
When eleven-year-old Salva Dut’s village: Linda Sue Park, A Long Walk to Water: Based on a True Story. Clarion Books, 2010; Salva Dut, “I Kept Walking.” TEDxYouth@Beacon St., December 21, 2016; also waterforsudan.org.
“You have an eighteen-year-old boy”: Jake Wood, “A New Mission for Veterans—Disaster Relief.” TEDxSanDiego, December 2011; also https://teamrubiconusa.org.
“I embrace my past” [Darren Walker]: Jonathan Capehart, “Darren Walker: Using Privilege to Fight Privilege.” Washington Post, August 30, 2016.
CHAPTER 14: TAKE THE LONG VIEW
The Gates Foundation announced: Bill and Melinda Gates Foundation, www.gatesfoundation.org.
In the midst of the celebration: Adam Kilgore, “ ‘It’s Never Easy,’ but Ted Leonsis Delivered D.C. a Title and a Team to Take Pride In.” Washington Post, June 10, 2018.
Before you label someone [Milton S. Hershey]: Hershey Community Archives, hersheyarchives.org.
“On the road to great achievement”: Malcolm Gladwell, “Late Bloomers: Why Do We Equate Genius with Precocity?” New Yorker, October 20, 2008.
Warren Buffett is an extraordinarily successful: https://buffett.cnbc.com/video/2018/03/25/buffett-on-the-dumbest-stock-I-ever-bought.html.
PART FOUR: REACH BEYOND YOUR BUBBLE
CHAPTER 16: ELIMINATE BLIND SPOTS
In 2017, my friend: Ross Baird, The Innovation Blind Spot: Why We Back the Wrong Ideas—and What to Do About It. BenBella Books, 2017.
His book seems in many respects: Adam Grant, Originals: How Non-Conformists Move the World. Viking, 2016; Steve Case, The Third Wave: An Entrepreneur’s Vision of the Future. Simon & Schuster, 2016.
The former steel town: Jean Case, “Getting in the Arena: Good Ideas and Innovations Often Come from Unexpected Places.” www.casefoundation.org/blog, April 27, 2017.
Pittsburgh innovator range: Note that Jean and Steve Case are investors in SolePower.
CHAPTER 17: BUILD UNLIKELY PARTNERSHIPS
And research supports this: Vivian Hunt, Dennis Layton, and Sara Prince, Diversity Matters. McKinsey & Company, February 2, 2015, https://assets.mckinsey.com/~/media/857F440109AA4D13A54D9C496D86ED58.ashx.
This same enterprise model: Laura Parker, “National Geographic and 21st Century Fox Expand Media Partnership.” nationalgeographic.com, September 9, 2015.
Consider the unlikely partnership [NASA/LEGO]: Matt Blum, “Lego and NASA Build a Partnership for Education.” Wired, November 14, 2014.
Earlier I described [Airbnb/KLM]: Ben Mutzabaugh, “KLM MD-11 Listed as ‘Spacious Airline Apartment’ on Airbnb.” USA Today, November 14, 2014.
Another great example [impact investing]: Paul Sullivan, “How to Invest with a Conscience (and Still Make Money).” New York Times, March 16, 2018; Elizabeth MacBride, “Jean Case Calls On Wall Street to Embrace Impact Investing.” cnbc.com, May 17, 2018; Ryan Derousseau, “How Impact Investing Can Put a Profitable Spin on Charity.” Fortune, December 13, 2017; Jean Case, “New Year’s Resolution: Invest with an Eye on Impact.” www.casefoundation.org/blog, December 27, 2017; Jean Case, “Bringing the Last Decade of Impact Investing to Life: An Interactive Timeline.” www.casefoundation.org/blog, November 17, 2017.
One of my favorite examples [Jill Andrews]: Jessica Contrera, “How the Fight against Ebola Came to New York Fashion Week.” Washington Post, February 15, 2015; Anne Quito, “A Wedding Gown Designer Gave the Ebola Hazmat Suit a Makeover.” Quartz, February 19, 2015.
Melinda Gates affirmed this: “What Nonprofits Can Learn from Coca-Cola.” TED, September 2010.
One of the most meaningful: Harold Varmus, “Making PEPFAR: A Triumph of Medical Diplomacy.” Science & Diplomacy, December 1, 2013; Myra Sessions, “Overview of the President’s Emergency Plan for AIDS Relief (PEPFAR).” Center for Global Development, https://www.cgdev.org/page/overview-president%E2%80%99s-emergency-plan-aids-relief-pepfar.
In an interview, Bono: Sheryl Gay Stolberg, “The World: A Calling to Heal; Getting Religion on AIDS.” New York Times, February 2, 2003.
CHAPTER 18: BE BETTER TOGETHER
I love Lin-Manuel Miranda’s Hamilton: Spencer Kornhaber, “Hamilton: Casting After Colorblindness.” Atlantic, March 31, 2016; Rob Weinert-Kendt, “Rapping a Revolution.” New York Times, February 5, 2015.
In creating Hamilton: Ron Chernow, Alexander Hamilton. Penguin Press, 2004.
When they expanded: Vivian Hunt, Sara Prince, Sundiatu Dixon-Fyle, and Lareina Yee, Delivering Through Diversity. McKinsey & Company, January 2018, https://www.mckinsey.com/~/media/mckinsey/business%20functions/organization/our%20insights/delivering%20through%20diversity/delivering-through-diversity_full-report.ashx.
When Deloitte reported: Juliet Bourke, Stacia Garr, Addie van Berkel, Jungle Wong, “Diversity and Inclusion: The Reality Gap.” Deloitte Insights, February 28, 2017.
And in 2018, Forbes published: Jeff Kauflin, “America’s Best Employers for Diversity.” Forbes, January 23, 2018.
The numbers are stark: Pat Wechsler, “Women-Led Companies Perform Three Times Better Than the S&P 500.” Fortune, March 3, 2015; Jena McGregor, “Why It’s Smart to Invest in Women-Led Companies.” Washington Post, August 2, 2017.
She tells a story: Mellody Hobson, “Color Blind or Color Brave?” TED, March 2014.
The great conductor: Claudia Goldin and Cecilia Rouse, “Orchestrating Impartiality: The Impact of ‘Blind’ Auditions on Female Musicians.” National Bureau of Economic Research, January 1997.
When I came across the story: Dame Stephanie Shirley, “Why Do Ambitious Women Have Flat Heads?” TED, March 2015.
Another one of my favorite [Vernice Armour]: “Black Female Pilot Breaks Racial, Gender Barriers.” NPR, May 27, 2011.
In 2016, I was invited [Barbara Hackman Franklin]: Jean Case, “One Fearless Question That Paved the Way for Women in Government.” www.casefoundation.org/blog, March 8, 2016.
CHAPTER 19: LEVERAGE PARTNERSHIPS FOR GROWTH
Take a lesson from Liberia [Last Mile Health]: Claudia Dreifus, “Dr. Raj Panjabi Goes the Last Mile in Liberia.” New York Times, July 31, 2017.
John Doerr, in telling the story: John Doerr, Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs. Portfolio, 2018.
In late 2004, after an earthquake: Bob Woodruff, “People of the Year: Bill Clinton and George H. W. Bush.” ABC World News Tonight, December 27, 2005.
CHAPTER 20: NOW GO, GET OUTSIDE YOUR BUBBLE . . . EVERY DAY
And as Stephen R. Covey recommends: Stephen R. Covey, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change. Simon & Schuster, 2013.
PART FIVE: LET URGENCY CONQU
ER FEAR
CHAPTER 21: SEIZE THE MOMENT
One of the iconic stories: Jennifer Latson, “How Poisoned Tylenol Became a Crisis-Management Teaching Model.” time.com, September 29, 2014; Judith Rehak, “Tylenol Made a Hero of Johnson & Johnson.” International Herald Tribune, March 23, 2002.
In his book: Steve Case, The Third Wave: An Entrepreneur’s Vision of the Future. Simon & Schuster, 2016.
Corrie ten Boom was an unmarried: Corrie ten Boom, The Hiding Place: The Triumphant Story of Corrie ten Boom. Barbour Books, 2000; www.corrietenboom.com.
CHAPTER 22: BE A FIRST RESPONDER
Walmart has often been criticized: Michael Barbaro and Justin Gillis, “Wal-Mart at Forefront of Hurricane Relief.” Washington Post, September 6, 2005.
After the storm: Lee Scott, “Twenty First Century Leadership.” corporate.walmart.com, October 23, 2005.
José Andrés calls himself: Maura Judkis, “José Andrés on the Moment That Changed the Way He Thought about Charity.” Washington Post, March 12, 2018; Jean Case, “Finding Light in the Darkness.” www.casefoundation.org/blog, January 10, 2018.
Paul Rieckhoff never planned: Paul Rieckhoff, Chasing Ghosts: Failure and Façades in Iraq: A Soldier’s Perspective. NAL Hardcover, 2006.
CHAPTER 23: DON’T OVERTHINK OR OVERANALYZE. DO.
In her book: Mel Robbins, The 5 Second Rule: Transform Your Life, Work, and Confidence with Everyday Courage. Savio Republic, 2017.
In their book: Ryan Babineaux and John Krumboltz, Fail Fast, Fail Often: How Losing Can Help You Win. TarcherPerigee, 2013.
But as Geithner notes: Timothy F. Geithner, Stress Test: Reflections on Financial Crises. Crown, 2014.
President Obama announced: My Brother’s Keeper [MBK] Alliance. The Obama Foundation, obama.org/mbka/.
In 1954, Bertha and Harry Holt: Holt International, holtinternational.org.
Marta Gabre-Tsadick has spent: Project Mercy/Marta’s Story. www.projectmercy.org; Marta Gabre-Tsadick, Sheltered by the King. Chosen Books, 1983.
“It is not the critic who counts”: Theodore Roosevelt, “Citizenship in a Republic.” Speech delivered at the Sorbonne in Paris, France, April 23, 1910, http://www.theodore-roosevelt.com/images/research/speeches/maninthearena.pdf.
Noted professor, author, and speaker: Brené Brown, Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead. Avery, 2012.
CHAPTER 24: NOW GO, BE THE ONE
“We are what we choose”: “Remarks by Jeff Bezos, as Delivered to the Class of 2010, Baccalaureate.” Princeton University, May 30, 2010.
In his book: Tom Peters, The Excellence Dividend: Meeting the Tech Tide with Work That Wows and Jobs That Last. Vintage, 2018.
As John Kotter of Harvard Business School: Paul Michelman with John Kotter, “The Importance of Urgency.” Harvard Business Ideacast, August 2008.
INDEX
* * *
A note about the index: The pages referenced in this index refer to the page numbers in the print edition. Clicking on a page number will take you to the ebook location that corresponds to the beginning of that page in the print edition. For a comprehensive list of locations of any word or phrase, use your reading system’s search function.
ABC (abstinence) program, 140–42
Accelerate Brain Cancer Cure (ABC2), 209
AbiliLife, 130
Afghanistan war, 3, 108, 182
Africa (AIDS crisis in), 140–42
African Americans, 148, 149, 150–51, 153
AIDS/HIV, 140–42, 161
Airbnb, 9–10, 136–37
Alaska (exploration of), 54
Alcott, Louisa May, 162
Alexa (smart device), 42
Alexander, Hahna, 130
Alexander Hamilton (Chernow), 147
Allende, Salvador, 27
Amazon, 40–42, 120
American Psychological Association, 120
America Online (AOL), 69–70, 82, 113, 166
AppleLink deal, 171
author employed at, xxviii–xxix, 69, 76, 158–59, 171–72
founding of, 39
“Getting America Online” tour, 72
partnerships of, 158–60
peak of, 69
Andrés, José, 179–81, 196
Andrews, Jill, 139, 166
Antarctica (exploration of), 56, 57, 169
AOL. See America Online
Apple, 60, 80, 84, 99–100, 171
Ariel Investments, 150–51
Armour, Vernice (FlyGirl), 153
Armstrong, Neil, 20
Ash, Mary Kay, 120
assessment scale of Case Foundation, 92–93
assumptions, bursting through, 29–38
Atlantic, 21
audacity, 19–28
automobiles
driverless, 22, 39, 46
introduction of, 39
Babineaux, Ryan, 186
Bachelet, Michelle, 26–28
Bain Capital (impact investing and), 138
Baird, Ross, 128–29
BBQ Rowe, 71
Be Bold, Take Risks
author’s experience of getting uncomfortable, 51-58
embracing risk as R&D, 59–66
explanation of principle, xviii–xix
finding the “courage zone,” 83–85
picking up where others left off, 67–74
recklessness vs. risk., 84
risk, in parenting, 76–77
risk or regret, 75–82
risk, tendency to avoid, 59
Be Fearless principles, xviii–xix
Bell, Alexander Graham, 74
Bell Labs, 68
Bernholz, Lucy, 93
Bezos, Jeff, 40–42, 46, 120, 195
bias, unconscious, 150, 165
Big Bet. See Make a Big Bet
Black Panther (film), 81
Blakely, Sara, 34–35, 46
blind spots, eliminating, 125–31
Blockbuster (folding of), 79, 84
Blumenthal, Neil, 35–36
Bolton, Josh, 141
Bono, 142–43
Boston Symphony Orchestra, 151–52
Boyd, John, 161
Brady, Mike, 26
Branson, Richard, 102–3
breakthrough(s), xvii–xviii, 6, 34, 58, 62, 67, 69, 81, 112, 133, 153, 155
boldness. See Be Bold, Take Risks
Brin, Sergey, 162
Brown, Brené, 194
Brown v. Board of Education, 37
bubble (as limitation). See Reach Beyond Your Bubble
Buffett, Warren, 116–17, 119
Burke, James E., 170
Bush, George H. W., 155, 163, 166
Bush, George W., 140, 141, 142, 163, 187
Bush, Laura, 90
Business Insider, 40
Buy a Pair, Give a Pair program, 36
Camp Shriver, 30
Capehart, Jonathan, 109
Carr, Kate, 141
Carter, Jimmy, 53
Case, Jean
AOL experience at, xxviii–xxix, 69, 76, 158–59, 171–72
Antarctica trip of, 57
Big Bet made by, 16–17
experiences growing up of, xxv–xxxii
fearlessness and, 185
founding of Case Foundation, xxiii–xxviii
at GE, xxviii, 75–76
lessons of failure of, 89–93
at National Geographic, xxix–xxx, 27, 33, 57, 63, 134
at Out on a Limb program, 51–53
“The Painful Acknowledgement of Coming Up Short,” 92
Reagan administration position, xxviii, 111
return to Normal, 199–200
at The Source, 68
unlikely partnerships of, 140–42
Case, Steve, xvii, xxix, 91, 116, 190
at AOL, 69, 171
founding of Case Foundation, xvii, xxix
Rise of the Rest road trips, 71–72, 125–29
The Third Wave, 129, 171
/> Case Foundation, 24, 25, 35, 67, 138, 149, 188
founding of, xvii, xxix
mission of, xviii
Special Olympics partnership, 29, 32
vision for, xxix
Catmull, Ed, 101
Chambers, Ray, 91
Champions for Change, 12
Chernow, Ron, 147
Chesky, Brian, 8–10, 46, 169
Chrysler (rescue of), 187
citizen scientists, 43–44
civil rights movement, 160
Claiborne, Loretta, 31
Clark, Kelly, 102
CleanRobotics, 130
climate change, 192–93
Clinton, Bill, 90, 163, 166
Clinton, Hillary, 180
Clinton Global Initiative, 90
Coca-Cola (as model for nonprofit distribution), 140
Colson, Chuck, 141
Columbia (space shuttle), 57
computer industry, early, 157–58
countdown approach (to action), 185–86
“courage zone,” 83–85
Covey, Stephen R., 165
crises, benefits of, 169–70
Cronkite, Walter, 20
Daring Greatly (Brown), 194
DC Central Kitchen, 179
Debreu, Gérard, 21
Delivering Through Diversity (McKinsey report), 147
Deloitte, 147–48
Detroit (revival of), 130
discomfort, accepting, 51–58
Discovery (space shuttle), 136
Disney, Walt, 81, 100–101
Disney Company. See Walt Disney Company
diversity, 145–55
businesses lagging behind in, 148–49
financial performance and, 133–34, 147–48
importance of, 133-134, 147–148, 155
number-one company for, 148
Diversity Matters (McKinsey report), 133–34, 147
Doerr, John, 162
Dole, Elizabeth Hanford, 155
Dorsey, Jack, 80
driverless cars, 22, 39, 46
Drucker, Peter, 46, 160
drug collection program, 24–25
Dut, Salva, 106–8
Earhart, Amelia, 32
Eastman, George, 77
eBay, 95–96
Ebola crisis, 138–39, 161
Edison, Thomas, 67–68, 99, 105, 120
Einstein, Albert, 60, 97, 119
Eli Lilly, 141
Elizabeth Glaser Pediatric AIDS Foundation, 141