by Lewis Schiff
166 Some travelers were trapped: John Doyle et al., “Air Refugees in New JFKaos,” New York Post, February 16, 2007; Jennifer 8. Lee, “JetBlue Flight Snarls Continue,” New York Times, February 16, 2007; “Trapped on an Airplane,” New York Times editorial, February 23, 2007.
167 For instance, the airline: Mel Duvall, “What Really Happened at JetBlue,” CIO Insight, April 5, 2007, http://www.cioinsight.com/c/a/Past-News/What-Really-Happened-At-JetBlue/.
167 In the days following the storm: Patricia Sellers, “Lessons of the Fall: Ex-CEOs from JetBlue, Starbucks, and Motorola Discuss What They Learned When They Lost Their Jobs,” Fortune, May 29, 2008.
168 The firing marked the third time: James Wynbrandt, Flying High: How JetBlue Founder and CEO David Neeleman Beats the Competition—Even in the World’s Most Turbulent Industry (Hoboken, NJ: Wiley, 2004).
169 Marketing guru Seth Godin: Godin, interview with Bryan Elliott, www ; .behindthebrand.tv.
169 In my previous book: For Steve Dering’s story, see Russ Alan Prince and Lewis Schiff, The Influence of Affluence: How the New Rich Are Changing America (New York: Broadway Books, 2009), chapter 7.
172 These periods of struggle: Seth Godin, The Dip: A Little Book that Teaches You When to Quit (and When to Stick) (New York: Portfolio, 2007).
173 For instance, Pixar Animation: David A. Price, The Pixar Touch: The Making of a Company (New York: Alfred A. Knopf, 2008).
175 That’s a great story: Ibid., 8.
175 It is also a story that Steve Jobs: “A Discussion with Steve Jobs and John Lasseter,” Charlie Rose, October 30, 1996.
176 By the time author: Walter Isaacson, Steve Jobs (New York: Simon and Schuster, 2011).
176 Ellen Langer, a psychology professor: Ellen J. Langer, The Power of Mindful Learning (Reading, MA: Addison-Wesley, 1997).
177 Psychology literature shows that: Mark D. Cannon and Amy C. Edmondson, “Failing to Learn and Learning to Fail (Intelligently): How Great Organizations Put Failure to Work to Innovate and Improve,” Long Range Planning 38 (2005): 299–319. Cannon and Edmondson cite two books in this regard: Daniel Goleman, Vital Lies, Simple Truths: The Psychology of Self-Deception (New York: Simon and Schuster, 1985), and Shelley E. Taylor, Positive Illusions: Creative Self-Deception and the Healthy Mind (New York: Basic Books, 1989).
178 Way back in 1983: This passage about Neeleman is sourced substantially from Wynbrandt, Flying High, as well as other sources listed above.
181 The thing about failure: Randy Komisar, “The Biggest Successes Are Often Bred from Failures,” Stanford Technology Ventures Program Entrepreneurship Corner, School of Engineering, Stanford University, April 28, 2004.
181 But in the rest of the corporate world: Cannon and Edmondson, “Failing to Learn.”
181 Another Harvard professor: The Thomke quote appears in “How Failure Breeds Success,” Bloomberg Businessweek, July 9, 2006.
182 Even Pixar, a wildly successful studio: The “Pixar Timeline 1979 to Present” can be seen at http://www.pixar.com/about/Our-Story. The Pixar Image Computer is mentioned just once, incidentally, as a tool for creating the early film short Red’s Dream. The company’s struggles and near-failure have been written out of the timeline, so that Pixar’s story appears to be a steady rise to success driven by the clear goal of making feature films.
182 One-third of the CEOs in Inc. magazine’s: Amar Bhide, The Origin and Evolution of New Businesses (New York: Oxford University Press, 2000).
182 The most disturbing findings: A. C. Edmondson, “Learning from Failure in Health Care; Frequent Opportunities, Pervasive Barriers,” Quality and Safety in Health Care 13, suppl. 2 (2004): ii3–ii9. Edmondson writes, “When small failures are neither identified widely, nor discussed and analysed, it is very difficult for larger failures to be prevented.” This principle is at the heart of producing positive results through any synergistic system, including Business Brilliance.
182 Despite all the public claims: The original study Edmondson worked on, in which she discovered that the best nursing units had higher self-reported error rates, was L. L. Leape, D. W. Bates, D. J. Cullen et al., “Systems Analysis of Adverse Drug Events,” ADE Prevention Study Group, Journal of the American Medical Association 274 (1995): 35–43.
186 For one thing, discussions about failure: Amy C. Edmondson, Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy (San Francisco: Jossey-Bass, 2012).
CHAPTER 9: MASTERING THE MUNDANE
191 But when a pair of professors: Richard J. Goossen, Entrepreneurial Excellence: Profit from the Best Ideas of the Experts (Franklin Lakes, NJ: Career, 2007), 189.
192 An educator named Doug Lemov: Lemov, Teach Like a Champion: 49 Techniques That Put Students on the Path to College (San Francisco: Jossey-Bass, 2010).
193 Atkins declares that what: Ibid., xi.
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Index
The pagination of this electronic edition does not match the edition from which it was created. To locate a specific entry, please use your e-book reader’s search tools.
Accidental Empires (Cringely), 66
ADT (Attention Deficit Trait), 159–60
Allegheny General Hospital, 11–14, 16, 195
Allen, Paul, 67, 71, 79
Anchorman: The Legend of Ron Burgundy (film), 118
Apple II computer, 68–69, 173
Armchair Millionaire, The (Gerlach and Schiff), 49
Ask for It (Babcock), 58
Atkins, Norman, 193
AuctionWeb, 77
Audia, Pino, 77–78
autonomy, 36–40, 42–43
Azul Brazilian Airlines, 168
B&J Machine and Tool, 141
Babcock, Linda, 51–52, 55, 56–58, 62, 135, 204, 227
Babinski, Tony, 29
Bach, David, 48
Ballmer, Steve, 80, 90
Bargaining for Advantage (Schell), 118
Bartiromo, Maria, 239
BASIC, 67, 69–70, 79, 87–88
BATNA (best alternative to a negotiated agreement), 125
Berger, Ron, 4
Berkun, Scott, 74
Bhide, Amar V., 75, 78, 105–6
“Big Blue.” See IBM (International Business Machines)
Black, Jack, 104
Body Shop, The, 106
Borland International, 120–22
Brando, Marlon, 206
Branson, Richard, 5, 146–47, 239
Brodsky, Elaine, 156
Brodsky, Norm, 151–54, 155–56, 187
Buckingham, Marcus, 149, 150
Buffett, Warren Edward, 5, 95–100, 106, 185
Buscemi, Steve, 118
Business Brilliant survey development, 9–11, 15
Business Brilliant survey results
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br /> delegation and teamwork theme, 144–45, 150
failures and setbacks theme, 168–69, 170–71, 185–86
frugality vs. spending theme, 49
imitation vs. innovation theme, 75–76
luck theme, 113–14, 217
Machiavellianism theme, 132–35
negotiation and least-interest theme, 60, 61, 118–20, 122–23, 125, 126–27, 128
networking theme, 108–9, 113–14
ownership stake theme, 34, 38, 100–101
passion and/or money theme, 26
risk-taking theme, 18–19
strengths and weaknesses theme, 148–50, 151
work habits theme, 156–57, 159
written goals theme, 125–26
See also myths; self-made millionaires
Businessweek, 76, 82
Byte magazine, 121–22
Caldera Systems, 90
Camp, Jim, 123–24, 135
Carey, Frank, 69
Carnegie Mellon University, 51–53
Caron, Guy, 29–30, 223
Carrey, Jim, 117
Casserly, Charley, 3
“ceiling of complexity,” 157
Charlie Rose (TV), 175
Christakis, Nicholas A., 110, 112–13
Christie’s auction house, 223–24
Cirque du Soleil
funding/finances of, 5, 24–25, 28–30, 34–35, 39, 101, 102–3, 108, 111
origin of, 24–25
See also Laliberté, Guy
Cirque du Soleil: 20 Years Under the Sun (Babinski and Manchester), 29
CLABs (central line-associated bloodstream infections), 11–14, 16, 182–83, 221–22
Clark, Jim, 79, 135–37
CNBC, 165, 239
coaching services, 158–59, 160, 161, 213
Columbia Pictures, 30
Columbus, Christopher, 83, 84
conceptual art, 31–34, 83, 102, 111
“Confessions of a Woman Married to a Man Married to His Business” (Brodsky), 156
Connected (Christakis and Fowler), 110