Alan Cooper, Robert Reinmann, David Cronin - About Face 3- The Essentials of Interaction Design (pdf)

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by About Face 3- The Essentials of Interaction Design (pdf)


  Flow and Transparency

  201

  Designing Harmonious Interactions

  203

  Chapter 11 Eliminating Excise

  223

  GUI Excise

  224

  Excise and expert users

  225

  Training wheels

  225

  “Pure” excise

  226

  Visual excise

  226

  Determining what is excise

  228

  Stopping the Proceedings

  228

  Errors, notifiers, and confirmation messages

  228

  Making users ask permission

  230

  Common Excise Traps

  231

  Navigation Is Excise

  232

  Navigation among multiple screens, views, or pages

  233

  Navigation between panes

  233

  Navigation between tools and menus

  235

  Navigation of information

  236

  Improving Navigation

  237

  Reduce the number of places to go

  238

  Provide signposts

  238

  Provide overviews

  241

  Provide appropriate mapping of controls to functions

  242

  Inflect your interface to match user needs

  245

  Avoid hierarchies

  247

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  Contents

  xiii

  Chapter 12 Designing Good Behavior

  249

  Designing Considerate Products

  250

  Considerate products take an interest

  251

  Considerate products are deferential

  252

  Considerate products are forthcoming

  252

  Considerate products use common sense

  253

  Considerate products anticipate human needs

  253

  Considerate products are conscientious

  253

  Considerate products don’t burden you with their personal problems 254

  Considerate products keep us informed

  255

  Considerate products are perceptive

  255

  Considerate products are self-confident

  256

  Considerate products don’t ask a lot of questions

  256

  Considerate products fail gracefully

  256

  Considerate products know when to bend the rules

  257

  Considerate products take responsibility

  259

  Designing Smart Products

  260

  Putting the idle cycles to work

  260

  Smart products have a memory

  261

  Task coherence

  263

  Actions to remember

  265

  Applying memory to your applications

  266

  Chapter 13 Metaphors, Idioms, and Affordances

  269

  Interface Paradigms

  270

  Implementation-centric interfaces

  270

  Metaphoric interfaces

  271

  Idiomatic interfaces

  273

  Further Limitations of Metaphors

  276

  Finding good metaphors

  276

  The problems with global metaphors

  276

  Macs and metaphors: A revisionist view

  279

  Building Idioms

  280

  Manual Affordances

  282

  Semantics of manual affordances

  284

  Fulfilling user expectations of affordances

  284

  Chapter 14 Visual Interface Design

  287

  Art, Visual Interface Design, and Other Design Disciplines

  288

  Graphic design and user interfaces

  289

  Visual information design

  289

  Industrial design

  290

  The Building Blocks of Visual Interface Design

  290

  Shape

  291

  Size

  291

  Value

  291

  Hue

  292

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  Contents

  Orientation

  292

  Texture

  292

  Position

  293

  Principles of Visual Interface Design

  293

  Use visual properties to group elements and provide clear hierarchy 294

  Provide visual structure and flow at each level of organization

  296

  Use cohesive, consistent, and contextually appropriate imagery

  302

  Integrate style and function comprehensively and purposefully

  306

  Avoid visual noise and clutter

  307

  Keep it simple

  308

  Text in visual interfaces

  310

  Color in visual interfaces

  311

  Visual interface design for handhelds and other devices

  312

  Principles of Visual Information Design

  313

  Enforce visual comparisons

  314

  Show causality

  314

  Show multiple variables

  314

  Integrate text, graphics, and data in one display

  315

  Ensure the quality, relevance, and integrity of the content

  315

  Show things adjacently in space, not stacked in time

  316

  Don’t de-quantify quantifiable data

  317

  Consistency and Standards

  317

  Benefits of interface standards

  317

  Risks of interface standards

  318

  Standards, guidelines, and rules of thumb

  318

  When to violate guidelines

  319

  Consistency and standards across applications

  319

  Part III

  Designing Interaction Details

  321

  Chapter 15 Searching and Finding: Improving Data Retrieval

  323

  Storage and Retrieval Systems

  324

  Storage and Retrieval in the Physical World

  324

  Everything in its place: Storage and retrieval by location

  324

  Indexed retrieval

  325

  Storage and Retrieval in the Digital World

  326

  Relational Databases versus Digital Soup

  330

  Organizing the unorganizable

  330

  Problems with databases

  331

  The attribute-based alternative

  332

  Natural Language Output: An Ideal Interface for

  Attribute-Based Retrieval

  333

  Chapter 16 Understanding Undo

  335

  Users and Undo

  335

  User mental models of mistakes

  336

  Undo enables exploration

  336

  Designing an Undo Facility

  337

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  Contents

  xv

  Types and Variants of Undo

  338

  Incremental and procedural actions

  3
38

  Blind and explanatory Undo

  339

  Single and multiple Undo

  339

  Redo

  341

  Group multiple Undo

  342

  Other Models for Undo-Like Behavior

  343

  Comparison: What would this look like?

  343

  Category-specific Undo

  344

  Deleted data buffers

  346

  Versioning and reversion

  346

  Freezing

  348

  Undo-Proof Operations

  348

  Chapter 17 Rethinking Files and Save

  349

  What’s Wrong with Saving Changes to Files?

  350

  Problems with the Implementation Model

  352

  Closing documents and removing unwanted changes

  352

  Save As

  353

  Archiving

  355

  Implementation Model versus Mental Model

  355

  Dispensing with the Implementation Model

  356

  Designing with a Unified File Model

  357

  Automatically saving

  358

  Creating a copy

  359

  Naming and renaming

  359

  Placing and moving

  360

  Specifying the stored format

  360

  Reversing changes

  361

  Abandoning all changes

  361

  Creating a version

  361

  A new File menu

  362

  A new name for the File menu

  363

  Communicating status

  363

  Are Disks and File Systems a Feature?

  364

  Time for Change

  365

  Chapter 18 Improving Data Entry

  367

  Data Integrity versus Data Immunity

  367

  Data immunity

  368

  What about missing data?

  369

  Data entry and fudgeability

  371

  Auditing versus Editing

  371

  Chapter 19 Pointing, Selecting, and Direct Manipulation

  375

  Direct Manipulation

  375

  Pointing Devices

  377

  Using the mouse

  378

  Mouse buttons

  380

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  Contents

  Pointing and clicking with a mouse

  382

  Mouse-up and mouse-down events

  385

  Pointing and the Cursor

  386

  Pliancy and hinting

  386

  Selection

  390

  Command ordering and selection

  390

  Discrete and contiguous selection

  392

  Insertion and replacement

  395

  Visual indication of selection

  396

  Drag-and-Drop

  397

  Visual feedback for drag-and-drop

  399

  Other drag-and-drop interaction issues

  402

  Control Manipulation

  408

  Palette Tools

  409

  Modal tools

  409

  Charged cursor tools

  410

  Object Manipulation

  411

  Repositioning

  411

  Resizing and reshaping

  413

  3D object manipulation

  415

  Object Connection

  420

  Chapter 20 Window Behaviors

  423

  PARC and the Alto

  423

  PARC’s Principles

  425

  Visual metaphors

  425

  Avoiding modes

  425

  Overlapping windows

  426

  Microsoft and Tiled Windows

  427

  Full-Screen Applications

  427

  Multipaned Applications

  428

  Designing with Windows

  430

  Unnecessary rooms

  430

  Necessary rooms

  433

  Windows pollution

  434

  Window States

  436

  MDI versus SDI

  437

  Chapter 21 Controls

  439

  Avoiding Control-Laden Dialog Boxes

  439

  Imperative Controls

  440

  Buttons

  440

  Butcons

  441

  Hyperlinks

  442

  Selection Controls

  443

  Check boxes

  443

  Flip-flop buttons: A selection idiom to avoid

  445

  Radio buttons

  446

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  Contents

  xvii

  Combutcons

  447

  List controls

  449

  Combo boxes

  455

  Tree controls

  457

  Entry Controls

  457

  Bounded and unbounded entry controls

  457

  Spinners

  459

  Dials and Sliders

  460

  Thumbwheels

  462

  Other bounded entry controls

  462

  Unbounded entry: Text edit controls

  463

  Display Controls

  468

  Text controls

  468

  Scrollbars

  469

  Splitters

  471

  Drawers and levers

  472

  Chapter 22 Menus

  473

  A Bit of History

  473

  The command-line interface

  474

  Sequential hierarchical menus

  474

  The Lotus 1-2-3 interface

  476

  Drop-down and pop-up menus

  478

  Menus Today: The Pedagogic Vector

  479

  Standard menus for desktop applications

  481

  File (or document)

  482

  Edit

  482

  Windows

  483

  Help

  483

  Optional Menus

  484

  View

  484

  Insert

  484

  Settings

  484

  Format

  484

  Tools

  485

  Menu Idioms

  485

  Cascading menus

  485

  Menus

  486

  The ribbon

  487

  Bang menus

  488

  Disabled menu items

  489

  Checkmark menu items

  489

  Icons on menus

  490

  Accelerators

  490

  Access keys

  491

  Menus on other platforms

  492

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  Contents

  Chapter 23 Toolbars

  493

  Toolbars: Visible, Immediate Commands
r />   493

  Toolbars versus Menus

  494

  Toolbars and Toolbar Controls

  495

  Icons versus text on toolbars

  495

  The problem with labeling butcons

  496

  Explaining Toolbar Controls

  496

  Balloon help: A first attempt

  497

  ToolTips

  497

  Disabling toolbar controls

  498

  Evolution of the Toolbar

  499

  State-indicating toolbar controls

  499

  Menus on toolbars

  499

  Movable toolbars

  500

  Customizable toolbars

  501

  The ribbon

  502

  Contextual toolbars

  503

  Chapter 24 Dialogs

  505

  Appropriate Uses for Dialog Boxes

  505

  Dialog Box Basics

  507

  Modal Dialog Boxes

  509

  Modeless Dialog Boxes

  509

  Modeless dialog issues

  510

  Two solutions for better modeless dialogs

  510

  Four Different Purposes for Dialogs

  516

  Property dialog boxes

  516

  Function dialog boxes

  517

  Process dialog boxes

  518

  Eliminating process dialogs

  520

  Bulletin dialog boxes

  522

  Managing Content in Dialog Boxes

  523

  Tabbed dialogs

  523

  Expanding dialogs

  526

  Cascading dialogs

  527

  Chapter 25 Errors, Alerts, and Confirmation

  529

  Error Dialogs

  529

  Why we have so many error messages

  530

  What’s wrong with error messages

  530

  Eliminating error messages

  534

  Aren’t there exceptions?

  536

  Improving error messages: The last resort

  537

  Alert Dialogs: Announcing the Obvious

  539

  Confirmation Dialog

  541

  The dialog that cried “Wolf!”

  542

  Eliminating confirmations

  543

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  Contents

  xix

  Replacing Dialogs: Rich Modeless Feedback

  544

  Rich visual modeless feedback

  545

  Audible feedback

  547

  Chapter 26 Designing for Different Needs

  551

  Command Vectors and Working Sets

  551

  Immediate and pedagogic vectors

  552

  Working sets and personas

  552

  Graduating Users from Beginners to Intermediates

  553

  World vectors and head vectors

  553

  Memorization vectors

  554

  Personalization and Configuration

  555

  Idiosyncratically Modal Behavior

 

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