What's Your Purple Goldfish? How to Win Customers and Influence Word of Mouth Page 16
by Stan Phelps
Chapter 20 - #8 ADDED SERVICE
Chapter 21 - #9 WAITING
Chapter 22 - #10 CONVENIENCE
Chapter 23 - #11 SPECIAL NEEDS
Chapter 24 - #12 HANDLING MISTAKES
Chapter 25 - LAGNIAPPE CATEGORY: TECHNOLOGY
TOP 12 KEY TAKEAWAYS
FINAL THOUGHTS
ADDITIONAL INSPIRATION AND FURTHER READING
ENDNOTES
ABOUT THE AUTHOR
LAGNIAPPE (a little extra or two thrown in for good measure)