The Handbook of Conflict Resolution (3rd ed)
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Claudia E. Cohen trained as a social psychologist. Her areas of interest throughout her career have been in constructive conflict resolution, leadership and organization development, and social justice. After leaving a faculty position at Rutgers University, she served for several years as an employee ombudsman and internal consultant at AT&T. She worked with an extensive roster of Fortune 500 companies, nonprofit organizations, and universities, consulting to leaders around conflict management, leadership, and stewarding effective change. She has been on the New Jersey Roster of Civil Court Mediators since 2005 and has mediated dozens of cases. Cohen joined the International Center for Cooperation and Conflict Resolution (ICCCR) at Teachers College, Columbia University, in 2008 as the associate director. She teaches Managing Conflict in Organizations and has taught the advanced practicum in conflict consulting. She serves as a liaison between ICCCR and other programs at Teachers College, including the Social-Organizational Program and the Summer Principal’s Academy. Her current interests include university-community collaboration through participatory action research paradigms, particularly around criminal justice initiatives; psychological factors affecting the successful reentry of formerly incarcerated individuals; and the impact of interpersonal collaboration on future conflict strategies. She also is interested in how mediators can apply reflective practices to improving their skills.
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Susan W. Coleman works with individuals, groups, or the whole system to resolve differences, develop people, and build common ground. In the past twenty-five years, she has worked with the United Nations worldwide, American Express, the government of Colombia, US Departments of State and Agriculture, and NASA, among others. She is currently a partner of C Global Consulting, a firm in New York City that specializes in conflict management, leadership development, and organizational change. Her articles include “Teaching Conflict Resolution Skills in a Workshop” (in E. Raider, S. Coleman, and J. Gerson, Handbook of Conflict Resolution, 2000, 2006); “International/Intercultural Conflict Resolution Training” (in E. Raider and S. Coleman, Sage Handbook of Conflict Communication, 2006), and, with D. E. Weaver, “Women and Negotiation: Tips from the Field” (Dispute Resolution Magazine, 2012). She holds a juris doctor (Hofstra University School of Law), master’s in public administration (Harvard University, Kennedy School of Government), and advanced certifications in individual, group, and organization development (Gestalt OSD Center and Institute).
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Aaron L. DeSmet is a doctoral student in the department of organization and leadership at Teachers College, Columbia University, and is finishing his PhD in social and organizational psychology. His research focuses on self-awareness and self-regulation and their effects on leadership and group performance. He is also an organization and change strategy consultant. His independent consulting work includes strategic planning, team building, process reengineering, employee surveys, and 360-degree feedback design.
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Megan Doherty-Baker is a master’s candidate at Teachers College, Columbia University, in the social-organizational psychology program, focusing on conflict resolution. Previously she worked for six years with homeless, runaway, and formerly incarcerated youth in San Francisco. During her time there, she developed and managed workforce development programs in the hopes of creating opportunities that could help young people exit street life for good. She is currently a philanthropy fellow in the areas of education and human justice at the New York Community Trust and a research assistant at the International Center for Cooperation and Conflict Resolution at Columbia. She is passionate about social and restorative justice and sees participatory action research as a way to build community, as well as affect systemic change.
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Daniel Druckman is professor of public and international affairs at George Mason University and an eminent scholar at Macquarie University in Sydney. He is also a member of the faculty at Sabanci University in Istanbul and has been a visiting professor at National Yunlin University of Science and Technology in Taiwan, the University of Melbourne, the Australian National University, and the University of Western Australia. He has published widely on such topics as international negotiation, turning points, justice, nationalism, peacekeeping, nonverbal communication, and research methodologies and is the recipient of the 2003 Lifetime Achievement Award from the International Association for Conflict Management. He has also received outstanding book awards for Doing Research: Methods of Inquiry for Conflict Analysis (2005) and Evaluating Peace Operations with Paul F. Diehl (2010). His current research, sponsored by the Swedish Research Council, is on the role of justice in durable peace.
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Carol S. Dweck is the Lewis and Virginia Eaton Professor of Psychology at Stanford University. She received her PhD from Yale University, and her research focuses on the beliefs or mind-sets that underlie optimal achievement, prosocial behavior, and conflict resolution. Her research also examines the experiences and the socialization practices that foster these mind-sets. She has received numerous awards, including the Donald Campbell Career Achievement Award in Social Psychology (Society for Personality and Social Psychology), the Thorndike Career Achievement Award in Educational Psychology (American Psychological Association), the Distinguished Scientific Contribution Award (American Psychological Association), and the James McKeen Cattell Lifetime Achievement Award (Association for Psychological Science). She has been named the Herbert Simon Fellow of the Academy of Political and Social Science and has been elected to the American Academy of Arts and Sciences and to the National Academy of Sciences. Her best-selling book, Mindset, has been translated into more than twenty languages.
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Guy Olivier Faure is visiting professor at Europe International Business School (CEIBS), Shanghai, and director at the PIN (Processes of International Negotiation), International Conflict Resolution Center, The Hague, Netherlands. He has made innovating breakthroughs at the Sorbonne University, Paris, by introducing topics such as strategic thinking and action, international negotiation, and conflict resolution. Having accomplished extensive work in areas such as terrorism, he conducts consulting and training activities with governments and international organizations that include the United Nations, UNESCO, and the European Union. Referenced in the Diplomat’s Dictionary published by the US Peace Press, he was also selected as one of the “2000 outstanding Scholars of the 21st Century” by the International Biographical Centre, Cambridge, UK, and has lectured in a number of renowned universities and institutions all over the world. Faure is a member of the editorial board of the three major international journals dealing with international negotiation, theory, and practice: International Negotiation, Negotiation Journal and Group Decision, and Negotiation. He has authored, coauthored, or edited nineteen books and over one hundred articles. Among his most recent publications are Negotiating with Terrorists (2010) and Escalation and Negotiation (2006), both with William Zartman, and How People Negotiate (2004). Together with Jeffrey Z. Rubin, he published Culture and Negotiation (1993). His latest book is Unfinished Business: Why Negotiations Fail (2012). His work has been published in twelve languages.
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Michelle Fine is a Distinguished Professor of Social Psychology, Women’s Studies and Urban Education at the Graduate Center, City University of New York, and is a founding faculty member of the Public Science Project (PSP). A consortium of researchers, policymakers, and community activists, PSP produces critical scholarship “to be of use” in social policy debates and organizing movements for educational equity and human rights. A sampling of her most cited books and policy monographs includes The Changing Landscape of Public Education (with Michael Fabricant, 2013), Charter Schools and the Corporate Make-Over of Public Education (with Michael Fabricant, 2012), Revolutionizing Education: Youth Participatory Action Research in Motion (with Julio Cammarota, 2008), Muslim-American Youth (with Selcuk Sirin, 2008), Becoming Gentlemen: Women and Law School (
with Lani Guinier and Jane Balin, 1997), Working Method: Social Research and Social Justice (with Lois Weis, 2004), and her classic Framing Dropouts: Notes on an Urban High School (1991). Changing Minds: The Impact of College on Women in Prison (2001) is recognized nationally as the primary empirical basis for the contemporary college in prison movement.
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Joshua Fisher is a postdoctoral research scientist at the Advanced Consortium on Cooperation, Conflict, and Complexity at the Earth Institute and a lecturer in the Negotiation and Conflict Resolution Program at the School of Continuing Education, both at Columbia University. He earned his PhD in conflict analysis and resolution from George Mason University for his work modeling the ecological correlates of armed conflict. In addition, he holds an MA in political science from Utah State University for work exploring the political economy of conflict resolution in East Timor in the period 1997 to 2001. His current research and practice focus on natural resource management and land use planning as tools for conflict prevention and conflict resolution with special focus on the Amazon Basin and sub-Saharan Africa. He also works on conflicts between extractive industry and indigenous groups. As a lecturer, he teaches two courses on environmental conflict resolution. Fisher has extensive field experience in Mozambique, Peru, the western United States, and Mexico on issues related to land use planning, conflict-sensitive biodiversity conservation, and development.
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Ronald J. Fisher is a professor of international peace and conflict resolution in the School of International Service at American University in Washington, DC. His primary interest focuses on interactive conflict resolution, which involves informal third-party interventions in protracted and violent ethnopolitical conflict. His publications include The Social Psychology of Intergroup and International Conflict Resolution (1990), Interactive Conflict Resolution (1997), Paving the Way: Contributions of Interactive Conflict Resolution to Peacemaking (2005), and numerous articles in interdisciplinary journals in the field of peace and conflict resolution. He has extensive experience as a trainer and consultant in areas related to conflict resolution, and he has provided workshop design and facilitation expertise to a number of international institutes that organize workshops for peacemakers and peace builders. In 2003 he received the Morton Deutsch Conflict Resolution Award from the Peace Psychology Division of the American Psychological Association, and he has been elected as a fellow in both the American and Canadian Psychological Associations. He holds a BA and MA in psychology from the University of Saskatchewan and a PhD in social psychology from the University of Michigan.
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Beth Fisher-Yoshida is a facilitator, educator, mediator, and executive coach who partners with clients to foster change for improved communication and organizational performance. Clients include organizations in the Fortune 100, nonprofit and government sectors, military and security forces, communities, school districts, and academic institutions. She is also director of the MS program in negotiation and conflict resolution at Columbia University and cochair of the Advanced Consortium for Cooperation, Conflict and Complexity. She has more than twenty-five years of experience in change management, leadership development, conflict resolution, intercultural communication, and performance management. She has been consulting with the United Nations and was a training manager with McKinsey & Company, Japan. Fisher-Yoshida received her PhD in human and organizational systems and MA in organization development from Fielding Graduate University. She received her MA with honors from Columbia University. She graduated with a BA and a BS from Buffalo State College. She is a certified clinical sociologist. She has published articles, chapters, and authored and edited books. She serves on the boards of the CMM Institute for Personal and Social Evolution and Human Dignity and Humiliation Studies. She speaks conversational Japanese and lived and worked in Japan for thirteen years.
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Douglas P. Fry is docent and director of peace, mediation, and conflict research at Åbo Akademi University in Vasa, Finland, and adjunct research scientist in the Bureau of Applied Research in Anthropology at the University of Arizona. His interests include war, peace, and conflict resolution. He is editor of War, Peace and Human Nature (2013), author of Beyond War (2007) and The Human Potential for Peace (2006), and coeditor of Keeping the Peace: Conflict Resolution and Peaceful Societies around the World (2004) and Cultural Variation in Conflict Resolution: Alternatives to Violence (1997).
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Suzanne Ghais is a doctoral candidate at American University’s School of International Service. Her research focuses on inclusivity in peace processes using comparative case studies. Prior to returning to graduate school, she practiced mediation and facilitation as a solo consultant (2006–2010) and at CDR Associates in Boulder, Colorado (1996–2006). Her projects included interpersonal dispute resolution, retreats, and group consensus building and conflict management within organizations. In the public policy arena, she facilitated or mediated stakeholder negotiations, government-to-government negotiations, and public participation in areas such as tribal-federal government relations, transportation, Superfund cleanup, and air quality. Her clients included government agencies at all levels, universities, nonprofit organizations, and professional service firms. She also contributed to evaluations of two peace-building projects, one in Bulgaria and another in the southern Caucasus. Ghais has conducted dozens of training courses on mediation, facilitation, arbitration, negotiation, and conflict resolution skills. She is the author of Extreme Facilitation: Guiding Groups through Controversy and Complexity (2005). She earned her master’s degree from the Institute for Conflict Analysis and Resolution at George Mason University.
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Jennifer Goldman-Wetzler is an organizational psychologist and founder of Alignment Strategies Group, a consultancy based in New York City that helps clients build leadership capacity in order to overcome challenging conflict, collaborate across complex organizations, and implement large-scale change. For close to two decades, she has consulted to senior executives in diverse sectors, including Fortune 500 companies, global nonprofits, and academic and governmental institutions. In addition to consulting, she serves as adjunct instructor in the Department of Organization and Leadership at Teachers College, Columbia University, where she teaches the popular course Transforming Conflict from Within on how leaders can make a difference in even the most challenging long-term conflicts. She is also an executive coach with the Program on Social Intelligence at Columbia Business School. She has authored articles and chapters in publications, including Chief Learning Officer Magazine Online, the International Journal of Conflict Management, and The Handbook of Conflict Resolution: Theory and Practice, Second Edition. She received her BA in social psychology with honors from Tufts University and holds a PhD in social-organizational psychology from Columbia University.
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Francisco Gomes de Matos holds a PhD in applied linguistics from the Catholic University of São Paulo, Brazil, an MA in linguistics from the University of Michigan, and BA degrees in languages and law from the Federal University of Pernambuco/Recife, where he taught until his retirement in 2003 and now is professor emeritus. He was a visiting professor in Canada (Ottawa) and the United States (Fulbright at the University of Georgia, Athens). One of the world’s pioneers in peace and nonkilling linguistics, he is the author of Nurturing Nonkilling: A Poetic Plantation and a contributor to Psychological Components of Sustainable Peace (edited by Peter Coleman and Morton Deutsch, 2012). Cofounder of the World Dignity University initiative and the Dom Helder Camara Human Rights Commission in Recife, he is currently president of the board of Associação Brasil América, a Global Education School, in Recife. He can be reached at fcardosogomesdematos@gmail.com.
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Julie S. Gottman is the cofounder and president of the Gottman Institute, as well as cocreator of a curriculum for couples in poverty tested nationally in over fifteen hundred couples. She has served as the clinical director of
the Couples Together Against Violence research study as well. A highly respected clinical psychologist, she is sought internationally by media and international organizations as an expert advisor on marital therapy, the treatment of trauma, domestic violence and affairs, gay and lesbian adoption, and same-sex marriage and parenting issues. She is the cocreator of the popular Art and Science of Love weekend workshops for couples and the clinical training program in Gottman Couples Therapy, which she has taught internationally. She is recognized for her clinical psychotherapy treatment, with specialization in distressed couples, abuse and trauma survivors, substance abusers and their partners, and cancer patients and their families. Gottman is in private practice in the Seattle area, providing intensive marathon sessions or weekly sessions for couples and individuals. She has been recognized as the Washington State Psychologist of the Year and is the author or coauthor of three books: Ten Lessons to Transform Your Marriage, And Baby Makes Three, and The Marriage Clinic Casebook.
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John Gottman is world renowned for his work on marital stability and divorce prediction. He has conducted forty years of breakthrough research with thousands of couples. His work on marriage and parenting have earned him numerous major awards. He is the author of 190 published academic articles and author or coauthor of forty books, including the best-selling The Seven Principles for Making Marriage Work; The Relationship Cure; Why Marriages Succeed or Fail; and Raising an Emotionally Intelligent Child, among many others. Cofounder of the Gottman Institute with his wife, Dr. Julie Schwartz Gottman, John was also the executive director of the Relationship Research Institute. He is professor emeritus of psychology at the University of Washington, where he founded “The Love Lab” at which much of his research on couples’ interactions was conducted.