What the Dog Saw and Other Adventures

by Malcolm Gladwell

  In the hedunit, the profiler does not catch the criminal. That’s for local law enforcement. He takes the meeting. Often, he doesn’t write down his predictions. It’s up to the visiting police officers to take notes. He does not feel the need to involve himself in the subsequent investigation, or even, it turns out, to justify his predictions. Once, Douglas tells us, he drove down to the local police station and offered his services in the case of an elderly woman who had been savagely beaten and sexually assaulted. The detectives working the crime were regular cops, and Douglas was a bureau guy, so you can imagine him perched on the edge of a desk, the others pulling up chairs around him.

  “ ‘Okay,’ I said to the detectives.…‘Here’s what I think,’ ” Douglas begins. “It’s a sixteen- or seventeen-year-old high school kid.…He’ll be disheveled-looking, he’ll have scruffy hair, generally poorly groomed.” He went on: a loner, kind of weird, no girlfriend, lots of bottled-up anger. He comes to the old lady’s house. He knows she’s alone. Maybe he’s done odd jobs for her in the past. Douglas continues:

  I pause in my narrative and tell them there’s someone who meets this description out there. If they can find him, they’ve got their offender.

  One detective looks at another. One of them starts to smile. “Are you a psychic, Douglas?”

  “No,” I say, “but my job would be a lot easier if I were.”

  “Because we had a psychic, Beverly Newton, in here a couple of weeks ago, and she said just about the same things.”

  You might think that Douglas would bridle at that comparison. He is, after all, an agent of the Federal Bureau of Investigation, who studied with Teten, who studied with Brussel. He is an ace profiler, part of a team that restored the FBI’s reputation for crime-fighting, inspired countless movies, television shows, and bestselling thrillers, and brought the modern tools of psychology to bear on the savagery of the criminal mind — and some cop is calling him a psychic. But Douglas doesn’t object. Instead, he begins to muse on the ineffable origins of his insights, at which point the question arises of what exactly this mysterious art called profiling is, and whether it can be trusted. Douglas writes,

  What I try to do with a case is to take in all the evidence I have to work with… and then put myself mentally and emotionally in the head of the offender. I try to think as he does. Exactly how this happens, I’m not sure, any more than the novelists such as Tom Harris who’ve consulted me over the years can say exactly how their characters come to life. If there’s a psychic component to this, I won’t run from it.

  3.

  In the late 1970s, John Douglas and his FBI colleague Robert Ressler set out to interview the most notorious serial killers in the country. They started in California, since, as Douglas says, “California has always had more than its share of weird and spectacular crimes.” On weekends and days off, over the next months, they stopped by one federal prison after another, until they had interviewed thirty-six murderers.

  Douglas and Ressler wanted to know whether there was a pattern that connected a killer’s life and personality with the nature of his crimes. They were looking for what psychologists would call a homology, an agreement between character and action, and after comparing what they learned from the killers with what they already knew about the characteristics of their murders, they became convinced that they’d found one.

  Serial killers, they concluded, fall into one of two categories. Some crime scenes show evidence of logic and planning. The victim has been hunted and selected in order to fulfill a specific fantasy. The recruitment of the victim might involve a ruse or a con. The perpetrator maintains control throughout the offense. He takes his time with the victim, carefully enacting his fantasies. He is adaptable and mobile. He almost never leaves a weapon behind. He meticulously conceals the body. Douglas and Ressler, in their respective books, call that kind of crime organized.

  In a disorganized crime, the victim isn’t chosen logically. She’s seemingly picked at random and “blitz-attacked,” not stalked and coerced. The killer might grab a steak knife from the kitchen and leave the knife behind. The crime is so sloppily executed that the victim often has a chance to fight back. The crime might take place in a high-risk environment. “Moreover, the disorganized killer has no idea of, or interest in, the personalities of his victims,” Ressler writes in Whoever Fights Monsters. “He does not want to know who they are, and many times takes steps to obliterate their personalities by quickly knocking them unconscious or covering their faces or otherwise disfiguring them.”

  Each of these styles, the argument goes, corresponds to a personality type. The organized killer is intelligent and articulate. He feels superior to those around him. The disorganized killer is unattractive and has a poor self-image. He often has some kind of disability. He’s too strange and withdrawn to be married or have a girlfriend. If he doesn’t live alone, he lives with his parents. He has pornography stashed in his closet. If he drives at all, his car is a wreck.

  “The crime scene is presumed to reflect the murderer’s behavior and personality in much the same way as furnishings reveal the homeowner’s character,” we’re told in a crime manual that Douglas and Ressler helped write. The more they learned, the more precise the associations became. If the victim was white, the killer would be white. If the victim was old, the killer would be sexually immature.

  “In our research, we discovered that… frequently serial offenders had failed in their efforts to join police departments and had taken jobs in related fields, such as security guard or night watchman,” Douglas writes. Given that organized rapists were preoccupied with control, it made sense that they would be fascinated by the social institution that symbolizes control. Out of that insight came another prediction: “One of the things we began saying in some of our profiles was that the UNSUB” — the unknown subject — “would drive a policelike vehicle, say a Ford Crown Victoria or Chevrolet Caprice.”

  4.

  On the surface, the FBI’s system seems extraordinarily useful. Consider a case study widely used in the profiling literature. The body of a twenty-six-year-old special-education teacher was found on the roof of her Bronx apartment building. She was apparently abducted just after she left her house for work, at six-thirty in the morning. She had been beaten beyond recognition and tied up with her stockings and belt. The killer had mutilated her sexual organs, chopped off her nipples, covered her body with bites, written obscenities across her abdomen, masturbated, and then defecated next to the body.

  Let’s pretend that we’re an FBI profiler. First question: race. The victim is white, so let’s call the offender white. Let’s say he’s in his midtwenties to early thirties, which is when the thirty-six men in the FBI’s sample started killing. Is the crime organized or disorganized? Disorganized, clearly. It’s on a rooftop, in the Bronx, in broad daylight — high risk. So what is the killer doing in the building at six-thirty in the morning? He could be some kind of serviceman, or he could live in the neighborhood. Either way, he appears to be familiar with the building. He’s disorganized, though, so he’s not stable. If he is employed, it’s blue-collar work at best. He probably has a prior offense, having to do with violence or sex. His relationships with women will be either nonexistent or deeply troubled. And the mutilation and the defecation are so strange that he’s probably mentally ill or has some kind of substance-abuse problem. How does that sound? As it turns out, it’s spot-on. The killer was Carmine Calabro, age thirty, a single, unemployed, deeply troubled actor who, when he was not in a mental institution, lived with his widowed father on the fourth floor of the building where the murder took place.

  But how useful is that profile really? The police already had Calabro on their list of suspects: if you’re looking for the person who killed and mutilated someone on the roof, you don’t really need a profiler to tell you to check out the disheveled, mentally ill guy living with his father on the fourth floor.

  That’s why the FBI’s profilers have always tried
to supplement the basic outlines of the organized/disorganized system with telling details — something that lets the police zero in on a suspect. In the early 1980s, Douglas gave a presentation to a roomful of police officers and FBI agents in Marin County about the Trailside Killer, who was murdering female hikers in the hills north of San Francisco. In Douglas’s view, the killer was a classic disorganized offender — a blitz attacker, white, early to midthirties, blue collar, probably with “a history of bed-wetting, fire-starting, and cruelty to animals.” Then he went back to how asocial the killer seemed. Why did all the killings take place in heavily wooded areas miles from the road? Douglas reasoned that the killer required such seclusion because he had some condition that he was deeply self-conscious about. Was it something physical, like a missing limb? But then how could he hike miles into the woods and physically overpower his victims? Finally, it came to him: “ ‘Another thing,’ I added after a pregnant pause, ‘the killer will have a speech impediment.’ ”

  And so he did. Now, that’s a useful detail. Or is it? Douglas then tells us that he pegged the offender’s age as early thirties and he turned out to be fifty. Detectives use profiles to narrow down the range of suspects. It doesn’t do any good to get a specific detail right if you get general details wrong.

  In the case of Derrick Todd Lee, the Baton Rouge serial killer, the FBI profile described the offender as a white male blue-collar worker between twenty-five and thirty-five years old who “wants to be seen as someone who is attractive and appealing to women.” The profile went on, “However, his level of sophistication in interacting with women, especially women who are above him in the social strata, is low. Any contact he has had with women he has found attractive would be described by these women as ‘awkward.’ ” The FBI was right about the killer being a blue-collar male between twenty-five and thirty-five. But Lee turned out to be charming and outgoing, the sort to put on a cowboy hat and snakeskin boots and head for the bars. He was an extrovert with a number of girlfriends and a reputation as a ladies’ man. And he wasn’t white. He was black.

  A profile isn’t a test, where you pass if you get most of the answers right. It’s a portrait, and all the details have to cohere in some way if the image is to be helpful. In the mid-nineties, the British Home Office analyzed 184 crimes to see how many times profiles led to the arrest of a criminal. The profile worked in five of those cases. That’s just 2.7 percent, which makes sense if you consider the position of the detective on the receiving end of a profiler’s list of conjectures. Do you believe the stuttering part? Or do you believe the thirty-year-old part? Or do you throw up your hands in frustration?

  5.

  There is a deeper problem with FBI profiling. Douglas and Ressler didn’t interview a representative sample of serial killers to come up with their typology. They talked to whoever happened to be in the neighborhood. Nor did they interview their subjects according to a standardized protocol. They just sat down and chatted, which isn’t a particularly firm foundation for a psychological system. So you might wonder whether serial killers can really be categorized by their level of organization.

  Not long ago, a group of psychologists at the University of Liverpool decided to test the FBI’s assumptions. First, they made a list of crime-scene characteristics generally considered to show organization: perhaps the victim was alive during the sex acts, or the body was posed in a certain way, or the murder weapon was missing, or the body was concealed, or torture and restraints were involved. Then they made a list of characteristics showing disorganization: perhaps the victim was beaten, the body was left in an isolated spot, the victim’s belongings were scattered, or the murder weapon was improvised.

  If the FBI was right, they reasoned, the crime-scene details on each of those two lists should co-occur — that is, if you see one or more organized traits in a crime, there should be a reasonably high probability of seeing other organized traits. When they looked at a sample of a hundred serial crimes, however, they couldn’t find any support for the FBI’s distinction. Crimes don’t fall into one camp or the other. It turns out that they’re almost always a mixture of a few key organized traits and a random array of disorganized traits. Laurence Alison, one of the leaders of the Liverpool group and the author of The Forensic Psychologist’s Casebook, told me, “The whole business is a lot more complicated than the FBI imagines.”

  Alison and another of his colleagues also looked at homology. If Douglas was right, then a certain kind of crime should correspond to a certain kind of criminal. So the Liverpool group selected a hundred stranger rapes in the United Kingdom, classifying them according to twenty-eight variables, such as whether a disguise was worn, whether compliments were given, whether there was binding, gagging, or blindfolding, whether there was apologizing or the theft of personal property, and so on. They then looked at whether the patterns in the crimes corresponded to attributes of the criminals — like age, type of employment, ethnicity, level of education, marital status, number of prior convictions, type of prior convictions, and drug use. Were rapists who bind, gag, and blindfold more like one another than they were like rapists who, say, compliment and apologize? The answer is no — not even slightly.

  “The fact is that different offenders can exhibit the same behaviors for completely different reasons,” Brent Turvey, a forensic scientist who has been highly critical of the FBI’s approach, says. “You’ve got a rapist who attacks a woman in the park and pulls her shirt up over her face. Why? What does that mean? There are ten different things it could mean. It could mean he doesn’t want to see her. It could mean he doesn’t want her to see him. It could mean he wants to see her breasts, he wants to imagine someone else, he wants to incapacitate her arms — all of those are possibilities. You can’t just look at one behavior in isolation.”

  A few years ago, Alison went back to the case of the teacher who was murdered on the roof of her building in the Bronx. He wanted to know why, if the FBI’s approach to criminal profiling was based on such simplistic psychology, it continues to have such a sterling reputation. The answer, he suspected, lay in the way the profiles were written, and, sure enough, when he broke down the rooftop-killer analysis, sentence by sentence, he found that it was so full of unverifiable and contradictory and ambiguous language that it could support virtually any interpretation.

  Astrologers and psychics have known these tricks for years. The magician Ian Rowland, in his classic The Full Facts Book of Cold Reading, itemizes them one by one, in what could easily serve as a manual for the beginner profiler. First is the Rainbow Ruse — the “statement which credits the client with both a personality trait and its opposite.” (“I would say that on the whole you can be rather a quiet, self-effacing type, but when the circumstances are right, you can be quite the life and soul of the party if the mood strikes you.”) The Jacques Statement, named for the character in As You Like It who gives the Seven Ages of Man speech, tailors the prediction to the age of the subject. To someone in his late thirties or early forties, for example, the psychic says, “If you are honest about it, you often get to wondering what happened to all those dreams you had when you were younger.” There is the Barnum Statement, the assertion so general that anyone would agree, and the Fuzzy Fact, the seemingly factual statement couched in a way that “leaves plenty of scope to be developed into something more specific.” (“I can see a connection with Europe, possibly Britain, or it could be the warmer, Mediterranean part?”) And that’s only the start: there is the Greener Grass technique, the Diverted Question, the Russian Doll, Sugar Lumps, not to mention Forking and the Good Chance Guess — all of which, when put together in skillful combination, can convince even the most skeptical observer that he or she is in the presence of real insight.

  “Moving on to career matters, you don’t work with children, do you?” Rowland will ask his subjects, in an example of what he dubs the “Vanishing Negative.”

  No, I don’t.

  “No, I thought not. That’s not reall
y your role.”

  Of course, if the subject answers differently, there’s another way to play the question: “Moving on to career matters, you don’t work with children, do you?”

  I do, actually, part time.

  “Yes, I thought so.”

  After Alison had analyzed the rooftop-killer profile, he decided to play a version of the cold-reading game. He gave the details of the crime, the profile prepared by the FBI, and a description of the offender to a group of senior police officers and forensic professionals in England. How did they find the profile? Highly accurate. Then Alison gave the same packet of case materials to another group of police officers, but this time he invented an imaginary offender, one who was altogether different from Calabro. The new killer was thirty-seven years old. He was an alcoholic. He had recently been laid off from his job with the water board and had met the victim before on one of his rounds. What’s more, Alison claimed, he had a history of violent relationships with women, and prior convictions for assault and burglary. How accurate did a group of experienced police officers find the FBI’s profile when it was matched with the phony offender? Every bit as accurate as when it was matched to the real offender.

  James Brussel didn’t really see the Mad Bomber in that pile of pictures and photostats, then. That was an illusion. As the literary scholar Donald Foster pointed out in his 2000 book Author Unknown, Brussel cleaned up his predictions for his memoirs. He actually told the police to look for the bomber in White Plains, sending the NYPD’s bomb unit on a wild goose chase in Westchester County, sifting through local records. Brussel also told the police to look for a man with a facial scar, which Metesky didn’t have. He told them to look for a man with a night job, and Metesky had been largely unemployed since leaving Con Edison in 1931. He told them to look for someone between forty and fifty, and Metesky was over fifty. He told them to look for someone who was an “expert in civil or military ordnance” and the closest Metesky came to that was a brief stint in a machine shop. And Brussel, despite what he wrote in his memoir, never said that the bomber would be a Slav. He actually told the police to look for a man “born and educated in Germany,” a prediction so far off the mark that the Mad Bomber himself was moved to object. At the height of the police investigation, when the New York Journal American offered to print any communications from the Mad Bomber, Metesky wrote in huffily to say that “the nearest to my being ‘Teutonic’ is that my father boarded a liner in Hamburg for passage to this country — about sixty-five years ago.”