Thinking, Fast and Slow

by Daniel Kahneman

  The ideomotor link also works in reverse. A study conducted in a German university was the mirror image of the early experiment that Bargh and his colleagues had carried out in New York. Students were asked to walk around a room for 5 minutes at a rate of 30 steps per minute, which was about one-third their normal pace. After this brief experience, the participants were much quicker to recognize words related to old age, such as forgetful, old, and lonely. Reciprocal priming effects tend to produce a coherent reaction: if you were primed to think of old age, you would tend to act old, and acting old would reinforce the thought of old age.

  Reciprocal links are common in the associative network. For example, being amused tends to make you smile, and smiling tends to make you feel amused. Go ahead and take a pencil, and hold it between your teeth for a few seconds with the eraser pointing to your right and the point to your left. Now hold the pencil so the point is aimed straight in front of you, by pursing your lips around the eraser end. You were probably unaware that one of these actions forced your face into a frown and the other into a smile. College students were asked to rate the humor of cartoons from Gary Larson’s The Far Side while holding a pencil in their mouth. Those who were “smiling” (without any awareness of doing so) found the cartoons rri221; (withfunnier than did those who were “frowning.” In another experiment, people whose face was shaped into a frown (by squeezing their eyebrows together) reported an enhanced emotional response to upsetting pictures—starving children, people arguing, maimed accident victims.

  Simple, common gestures can also unconsciously influence our thoughts and feelings. In one demonstration, people were asked to listen to messages through new headphones. They were told that the purpose of the experiment was to test the quality of the audio equipment and were instructed to move their heads repeatedly to check for any distortions of sound. Half the participants were told to nod their head up and down while others were told to shake it side to side. The messages they heard were radio editorials. Those who nodded (a yes gesture) tended to accept the message they heard, but those who shook their head tended to reject it. Again, there was no awareness, just a habitual connection between an attitude of rejection or acceptance and its common physical expression. You can see why the common admonition to “act calm and kind regardless of how you feel” is very good advice: you are likely to be rewarded by actually feeling calm and kind.

  Primes That Guide Us

  Studies of priming effects have yielded discoveries that threaten our self-image as conscious and autonomous authors of our judgments and our choices. For instance, most of us think of voting as a deliberate act that reflects our values and our assessments of policies and is not influenced by irrelevancies. Our vote should not be affected by the location of the polling station, for example, but it is. A study of voting patterns in precincts of Arizona in 2000 showed that the support for propositions to increase the funding of schools was significantly greater when the polling station was in a school than when it was in a nearby location. A separate experiment showed that exposing people to images of classrooms and school lockers also increased the tendency of participants to support a school initiative. The effect of the images was larger than the difference between parents and other voters! The study of priming has come some way from the initial demonstrations that reminding people of old age makes them walk more slowly. We now know that the effects of priming can reach into every corner of our lives.

  Reminders of money produce some troubling effects. Participants in one experiment were shown a list of five words from which they were required to construct a four-word phrase that had a money theme (“high a salary desk paying” became “a high-paying salary”). Other primes were much more subtle, including the presence of an irrelevant money-related object in the background, such as a stack of Monopoly money on a table, or a computer with a screen saver of dollar bills floating in water.

  Money-primed people become more independent than they would be without the associative trigger. They persevered almost twice as long in trying to solve a very difficult problem before they asked the experimenter for help, a crisp demonstration of increased self-reliance. Money-primed people are also more selfish: they were much less willing to spend time helping another student who pretended to be confused about an experimental task. When an experimenter clumsily dropped a bunch of pencils on the floor, the participants with money (unconsciously) on their mind picked up fewer pencils. In another experiment in the series, participants were told that they would shortly have a get-acquainted conversation with another person and were asked to set up two chairs while the experimenter left to retrieve that person. Participants primed by money chose in the exto stay much farther apart than their nonprimed peers (118 vs. 80 centimeters). Money-primed undergraduates also showed a greater preference for being alone.

  The general theme of these findings is that the idea of money primes individualism: a reluctance to be involved with others, to depend on others, or to accept demands from others. The psychologist who has done this remarkable research, Kathleen Vohs, has been laudably restrained in discussing the implications of her findings, leaving the task to her readers. Her experiments are profound—her findings suggest that living in a culture that surrounds us with reminders of money may shape our behavior and our attitudes in ways that we do not know about and of which we may not be proud. Some cultures provide frequent reminders of respect, others constantly remind their members of God, and some societies prime obedience by large images of the Dear Leader. Can there be any doubt that the ubiquitous portraits of the national leader in dictatorial societies not only convey the feeling that “Big Brother Is Watching” but also lead to an actual reduction in spontaneous thought and independent action?

  The evidence of priming studies suggests that reminding people of their mortality increases the appeal of authoritarian ideas, which may become reassuring in the context of the terror of death. Other experiments have confirmed Freudian insights about the role of symbols and metaphors in unconscious associations. For example, consider the ambiguous word fragments W_ _ H and S_ _ P. People who were recently asked to think of an action of which they are ashamed are more likely to complete those fragments as WASH and SOAP and less likely to see WISH and SOUP. Furthermore, merely thinking about stabbing a coworker in the back leaves people more inclined to buy soap, disinfectant, or detergent than batteries, juice, or candy bars. Feeling that one’s soul is stained appears to trigger a desire to cleanse one’s body, an impulse that has been dubbed the “Lady Macbeth effect.”

  The cleansing is highly specific to the body parts involved in a sin. Participants in an experiment were induced to “lie” to an imaginary person, either on the phone or in e-mail. In a subsequent test of the desirability of various products, people who had lied on the phone preferred mouthwash over soap, and those who had lied in e-mail preferred soap to mouthwash.

  When I describe priming studies to audiences, the reaction is often disbelief. This is not a surprise: System 2 believes that it is in charge and that it knows the reasons for its choices. Questions are probably cropping up in your mind as well: How is it possible for such trivial manipulations of the context to have such large effects? Do these experiments demonstrate that we are completely at the mercy of whatever primes the environment provides at any moment? Of course not. The effects of the primes are robust but not necessarily large. Among a hundred voters, only a few whose initial preferences were uncertain will vote differently about a school issue if their precinct is located in a school rather than in a church—but a few percent could tip an election.

  The idea you should focus on, however, is that disbelief is not an option. The results are not made up, nor are they statistical flukes. You have no choice but to accept that the major conclusions of these studies are true. More important, you must accept that they are true about you. If you had been exposed to a screen saver of floating dollar bills, you too would likely have picked up fewer pencils to help a clumsy stranger. You do not
believe that these results apply to you because they correspond to nothing in your subjective experience. But your subjective expefteelief. Trience consists largely of the story that your System 2 tells itself about what is going on. Priming phenomena arise in System 1, and you have no conscious access to them.

  I conclude with a perfect demonstration of a priming effect, which was conducted in an office kitchen at a British university. For many years members of that office had paid for the tea or coffee to which they helped themselves during the day by dropping money into an “honesty box.” A list of suggested prices was posted. One day a banner poster was displayed just above the price list, with no warning or explanation. For a period of ten weeks a new image was presented each week, either flowers or eyes that appeared to be looking directly at the observer. No one commented on the new decorations, but the contributions to the honesty box changed significantly. The posters and the amounts that people put into the cash box (relative to the amount they consumed) are shown in figure 4. They deserve a close look.

  Figure 4

  On the first week of the experiment (which you can see at the bottom of the figure), two wide-open eyes stare at the coffee or tea drinkers, whose average contribution was 70 pence per liter of milk. On week 2, the poster shows flowers and average contributions drop to about 15 pence. The trend continues. On average, the users of the kitchen contributed almost three times as much in “eye weeks” as they did in “flower weeks.” Evidently, a purely symbolic reminder of being watched prodded people into improved behavior. As we expect at this point, the effect occurs without any awareness. Do you now believe that you would also fall into the same pattern?

  Some years ago, the psychologist Timothy Wilson wrote a book with the evocative title Strangers to Ourselves. You have now been introduced to that stranger in you, which may be in control of much of what you do, although you rarely have a glimpse of it. System 1 provides the impressions that often turn into your beliefs, and is the source of the impulses that often become your choices and your actions. It offers a tacit interpretation of what happens to you and around you, linking the present with the recent past and with expectations about the near future. It contains the model of the world that instantly evaluates events as normal or surprising. It is the source of your rapid and often precise intuitive judgments. And it does most of this without your conscious awareness of its activities. System 1 is also, as we will see in the following chapters, the origin of many of the systematic errors in your intuitions.

  Speaking of Priming

  “The sight of all these people in uniforms does not prime creativity.”

  “The world makes much less sense than you think. The coherence comes mostly from the way your mind works.”

  “They were primed to find flaws, and this is exactly what they found.”

  “His System 1 constructed a story, and his System 2 believed it. It happens to allel

  “I made myself smile and I’m actually feeling better!”

  Cognitive Ease

  Whenever you are conscious, and perhaps even when you are not, multiple computations are going on in your brain, which maintain and update current answers to some key questions: Is anything new going on? Is there a threat? Are things going well? Should my attention be redirected? Is more effort needed for this task? You can think of a cockpit, with a set of dials that indicate the current values of each of these essential variables. The assessments are carried out automatically by System 1, and one of their functions is to determine whether extra effort is required from System 2.

  One of the dials measures cognitive ease, and its range is between “Easy” and “Strained.” Easy is a sign that things are going well—no threats, no major news, no need to redirect attention or mobilize effort. Strained indicates that a problem exists, which will require increased mobilization of System 2. Conversely, you experience cognitive strain. Cognitive strain is affected by both the current level of effort and the presence of unmet demands. The surprise is that a single dial of cognitive ease is connected to a large network of diverse inputs and outputs. Figure 5 tells the story.

  The figure suggests that a sentence that is printed in a clear font, or has been repeated, or has been primed, will be fluently processed with cognitive ease. Hearing a speaker when you are in a good mood, or even when you have a pencil stuck crosswise in your mouth to make you “smile,” also induces cognitive ease. Conversely, you experience cognitive strain when you read instructions in a poor font, or in faint colors, or worded in complicated language, or when you are in a bad mood, and even when you frown.

  Figure 5. Causes and Consequences of Cognitive Ease

  The various causes of ease or strain have interchangeable effects. When you are in a state of cognitive ease, you are probably in a good mood, like what you see, believe what you hear, trust your intuitions, and feel that the current situation is comfortably familiar. You are also likely to be relatively casual and superficial in your thinking. When you feel strained, you are more likely to be vigilant and suspicious, invest more effort in what you are doing, feel less comfortable, and make fewer errors, but you also are less intuitive and less creative than usual.

  Illusions of Remembering

  The word illusion brings visual illusions to mind, because we are all familiar with pictures that mislead. But vision is not the only domain of illusions; memory is also susceptible to them, as is thinking more generally.

  David Stenbill, Monica Bigoutski, Sh"imight=s is pictana Tirana. I just made up these names. If you encounter any of them within the next few minutes you are likely to remember where you saw them. You know, and will know for a while, that these are not the names of minor celebrities. But suppose that a few days from now you are shown a long list of names, including some minor celebrities and “new” names of people that you have never heard of; your task will be to check every name of a celebrity in the list. There is a substantial probability that you will identify David Stenbill as a well-known person, although you will not (of course) know whether you encountered his name in the context of movies, sports, or politics. Larry Jacoby, the psychologist who first demonstrated this memory illusion in the laboratory, titled his article “Becoming Famous Overnight.” How does this happen? Start by asking yourself how you know whether or not someone is famous. In some cases of truly famous people (or of celebrities in an area you follow), you have a mental file with rich information about a person—think Albert Einstein, Bono, Hillary Clinton. But you will have no file of information about David Stenbill if you encounter his name in a few days. All you will have is a sense of familiarity—you have seen this name somewhere.

  Jacoby nicely stated the problem: “The experience of familiarity has a simple but powerful quality of ‘pastness’ that seems to indicate that it is a direct reflection of prior experience.” This quality of pastness is an illusion. The truth is, as Jacoby and many followers have shown, that the name David Stenbill will look familiar when you see it because you will see it more clearly. Words that you have seen before become easier to see again—you can identify them better than other words when they are shown very briefly or masked by noise, and you will be quicker (by a few hundredths of a second) to read them than to read other words. In short, you experience greater cognitive ease in perceiving a word you have seen earlier, and it is this sense of ease that gives you the impression of familiarity.

  Figure 5 suggests a way to test this. Choose a completely new word, make it easier to see, and it will be more likely to have the quality of pastness. Indeed, a new word is more likely to be recognized as familiar if it is unconsciously primed by showing it for a few milliseconds just before the test, or if it is shown in sharper contrast than some other words in the list. The link also operates in the other direction. Imagine you are shown a list of words that are more or less out of focus. Some of the words are severely blurred, others less so, and your task is to identify the words that are shown more clearly. A word that you have seen recently will appear to be cl
earer than unfamiliar words. As figure 5 indicates, the various ways of inducing cognitive ease or strain are interchangeable; you may not know precisely what it is that makes things cognitively easy or strained. This is how the illusion of familiarity comes about.

  Illusions of Truth

  “New York is a large city in the United States.” “The moon revolves around Earth.” “A chicken has four legs.” In all these cases, you quickly retrieved a great deal of related information, almost all pointing one way or another. You knew soon after reading them that the first two statements are true and the last one is false. Note, however, that the statement “A chicken has three legs” is more obviously false than “A chicken has four legs.” Your associative machinery slows the judgment of the latter sentence by delivering the fact that many animals have four legs, and perhaps also that supermarkets often sell chickenordblurred, legs in packages of four. System 2 was involved in sifting that information, perhaps raising the issue of whether the question about New York was too easy, or checking the meaning of revolves.

  Think of the last time you took a driving test. Is it true that you need a special license to drive a vehicle that weighs more than three tons? Perhaps you studied seriously and can remember the side of the page on which the answer appeared, as well as the logic behind it. This is certainly not how I passed driving tests when I moved to a new state. My practice was to read the booklet of rules quickly once and hope for the best. I knew some of the answers from the experience of driving for a long time. But there were questions where no good answer came to mind, where all I had to go by was cognitive ease. If the answer felt familiar, I assumed that it was probably true. If it looked new (or improbably extreme), I rejected it. The impression of familiarity is produced by System 1, and System 2 relies on that impression for a true/false judgment.