Shadows of a Princess

by Patrick Jephson

  I knew where the arrival line-up should be positioned, where the girl with the posy should stand, where the ribbon should be cut and where the press pen should be sited. The Princess liked short line-ups, preferably with spouses excluded. The girl with the posy should be at the end of the line, well positioned for the cameras because there was always a moment of amused miscommunication – small fingers reluctant to let go at the crucial moment – as the flowers were handed over. If not, she would laughingly contrive it. The flowers should be in neutral colours, in theory to avoid clashing with the royal outfit, and unwired.

  She liked the ribbon (or the plaque or the sapling or the pharmaceutical research laboratory) to provide a backdrop that identified the cause being supported and, ideally, someone very young or very old on hand to ‘assist’ photogenically with the cutting, unveiling or digging. She preferred the press to be well penned, unobtrusively positioned and silent but for the whirr of their motor drives. Muffled yelps of delight were permitted and not infrequent, but groans and calls of ‘Just one more!’ usually met the same contrary response as requests to hurry up.

  She did not like the press party – unkindly termed the ‘rat pack’ – to get too close. Cameras, flash guns and the dreaded boom microphone could all ruin the carefully arranged spontaneity that we tried to make her trademark. But nor did she like the pack too far away. She traded skilfully on the knowledge that they needed her just as much as she needed them, so she theatrically ‘endured’ their presence and could be sharp with her staff if any cameraman got too far out of line. All the players in this game knew it was a mutually advantageous conspiracy, however, and played by the rules accordingly. She gave them the shots both they and she needed, and they responded with enduring devotion.

  I learned the crucial importance of seeing all planning decisions through royal rather than mortal eyes. In my ignorance I had imagined that, as with some naval chores, royalty regarded public duties as just that: duties which had to be performed as a matter of necessity, to be enjoyed if possible, to be endured if not and all to be accomplished with a noble appreciation of the greater good being served – or at least with the satisfaction of a job well done. Now it slowly dawned on me that the process was more complex and allowed the intrusion of other personal considerations. While some might see only the outward appearance of royal concern – in, say, a children’s hospice – the equerry has to allow for the emotional toll exacted by 90 minutes’ close involvement in a dozen harrowing accounts of family distress.

  The engagements which required the greatest display of outward compassion (hospices were a case in point) were often those that drew deepest on the Princess’s reserves of inner goodwill and determination. I came to understand that, while showing sympathy with those in distress sometimes rewarded her with a virtuous glow, it also emphasized the loneliness with which her personal unhappiness had to be faced.

  Surprisingly often, even the most efficient and well-run organization seemed unable to understand the simple practicalities of designing a visit programme. Often it was the humblest charity which had the clearest idea of how long could be spent talking to a certain number of patients and how welcome would be the obligatory shaking of influential but otherwise ungripping hands.

  Watching it wrestle with such small considerations frequently seemed a measure of how well a management knew its own people. I quickly learned that the priority was not just to allocate the required number of minutes to a particular event. Frequently it was more important to practise ego-management, as a touchy official or departmental head hotly insisted on more time as if it were a measure of his importance or even – in extreme cases – his virility. Always to be pitied were those who would bear disappointing news home to their wives about the limit on line-up numbers, to the equal dismay of local hat-sellers.

  Best of all were the organizations who simply explained what they hoped would happen during their royal visit and then left the rest to us, the assumed experts. Less welcome were those who had considered every detail and were then unwilling, understandably, to accommodate changes made for reasons that I could not tell them, such as the fact that the Princess would probably prefer to climb straight on the plane home rather than sit next to an old bore like you during lunch. Least welcome were those who introduced their plan with the words, ‘Now, you won’t have to help us with any of this. We know the ropes. We had the Duchess of Blank here in 1971 and it was a huge success …’

  A lexicon of soothing phrases, excuses and explanations quickly became part of my visit-planning toolkit as ministers, matrons and monks were lulled into complying with a programme whose constraints they might often have found eccentric, trivial or even offensive. Over time, however, the necessary mannerisms of speech accumulated into an oleaginous patina which proved hard to shake off when talking to people outside my narrow field of work. Thus can courtly talk slip into insincerity.

  The final step in the planning process was to walk the course. An obvious precaution, you might think, but with surprising regularity it was possible to encounter host organizations who had overlooked elementary considerations such as the time actually spent walking from one part of a building to another.

  To be fair, this was partly because their minds were quite properly concentrated on the people at the expense of less exciting aspects such as timing or camera angles. Also, until you had experienced it, it was difficult to estimate accurately just how quickly a 26-year-old Princess with the ground-covering abilities of a mustang could move between the car and the briefing room, the lab and the packing centre, the day room and the chapel, the royal box and the touchline, the presidential jet and the guard of honour, and so on. It did sometimes seem, however, that concerned hosts were expecting a visitor with the frailty of the Queen Mother rather than a young woman whose athleticism was becoming legendary.

  FOUR

  DOUBLE UP

  Once I had achieved a shaky confidence in organizing the Princess’s UK engagements, I could look forward to the challenge of planning her overseas visits. I remembered pictures I had seen of the Princess looking cool and compassionate in a dozen exotic foreign locations. This, I thought, would be where my new job started to become a bit more glamorous. The reality, of course, was that it took a lot of very unglamorous hard work to reach the media-friendly results that she – and her public – expected.

  I have always taken undue pleasure even from aimless travel, and to be offered transport and accommodation on such a royal scale and be paid to indulge my puerile desire seemed the best part of the job description. During my early days at St James’s I heard an endless travelogue of tour stories, some of dizzying tallness. As I was to learn, even in exaggerated form these tales struggled to convey the reality of transporting our royal circus to foreign countries. Not to be outdone, over the years I developed my own improbable repertoire of traveller’s yarns from which, if nothing else, my audiences learned that the overseas tour encapsulated in concentrated form all the best and worst aspects of life with the Waleses.

  Tours were a big challenge for our royal employers too. The task of representing the country overseas as a kind of super-ambassador makes great demands on their reserves of diplomacy, tact, confidence and patience – not to mention the royal sense of humour, digestion and general physical and mental constitution. There are therefore big demands for both external comforts and internal strength. These must somehow be supplied from the foreign surroundings in which duty has deposited the royal traveller and from internal resources, reinforced by years of heredity and training. However gilded the cage, though, no guest palace provides the familiar, reassuring touches of home.

  To help achieve the external comforts, the Waleses usually travelled with a surprisingly large entourage. On one of my first tours the party totalled 26. As well as more senior officials such as private secretaries and press secretaries, the cast included a doctor, four policemen, three secretaries, a butler, a valet, an assistant valet, a dresser, an assistant dres
ser, two chefs and a hairdresser.

  Not surprisingly, we also needed a baggage master to look after the small mountain of luggage. In order to achieve the desired result of making the Prince and Princess feel that their temporary accommodation was a real ‘home from home’, an extraordinary amount of personal kit had to be carried with us. Everything from music equipment to favourite organic foods had their special containers – and came high on the list of priorities.

  In-flight meals were seldom straightforward either. In later years when travelling on solo tours, the Princess was happy enough to choose from standard airline menus. This also applied to journeys with the Queen’s Flight, who usually found reliable airline caterers whatever the exotic destination. Before the separation, however, the Princess took a leaf out of her husband’s rather more fastidious book, and while their accompanying staff demolished the output of the British Airways first-class flight kitchen, our employers would pick at home-grown organic concoctions in Tupperware boxes like pensioners on an outing. They were a lot slimmer and fitter than most of us, of course, but it still looked like a pretty joyless experience.

  Meanwhile, host government officials, Embassy staff and senior members of the Wales household (the collective term for private secretaries and other top management) laboured to produce a programme befitting the stature of the visitors. The planes, boats, trains and cars – as well as the cameras, crowds, guards of honour and banquets – combined to create the overall theatrical effect without which no royal visit can be really royal. Adjusted for scale, the same principles apply equally to a visit to a crèche as much as to a continent. Add the scrutiny of the press and the unpredictability of foreign hosts’ resources, and it is little wonder that touring is seen as one of the greatest tests royal service can provide. Little wonder either that it demands the full set of royal stage props to achieve its full effect.

  Every month or so a list of forthcoming engagements was circulated in the office. For many excellent reasons it was treated as a confidential document, though whether to thwart terrorists or merely to baffle the Queen’s Flight was never fully explained. Its colloquial name was Mole News, since it was assumed that its list of dates and places would form the leaker’s basic fare. By the time of my arrival, however, the leaking was beginning to emanate from more exalted sources such as royal ‘friends’ and other thinly disguised mouthpieces for the Prince and Princess themselves. Eventually Mole News practically lost its original innocent purpose as a simple planning aid and became instead just another piece on the board game of misinformation in the intelligence war between them. As they drew up their diaries with more and more of an eye to the media impact of their activities, information on each other’s future movements became vital in the popularity contest that they were both beginning to wage.

  Soon after my arrival I had scanned this programme eagerly, looking for my first chance of an overseas trip. Disappointingly it seemed that I would have to wait almost a year before I could join the veterans whose briefcases sported the tour labels which I so coveted. I was scheduled to accompany Their Royal Highnesses on a tour of the Gulf States in March 1989. At least, I thought, it was a part of the world I knew slightly and liked a lot. Also it would be hot and I would at last have an excuse to wear that expensive tropical uniform – the preferred choice of most officers who had seen Top Gun.

  In Mole News joint engagements were indicated with an asterisk. What had not yet been widely noticed, however, was that asterisks were becoming a rarity. In fact, by the late eighties joint appearances at home were already mostly confined to set-piece events such as the Queen’s Birthday Parade, the Garter Ceremony, Ascot and the staff Christmas lunch. The same trend of disappearing asterisks was visible in the overseas programme. Solo expeditions had always been a feature of royal overseas work, but the Waleses were noticeably beginning to make more and more of their overseas trips alone. This was bad for publicity – it just fuelled rumours about the state of the marriage – but for staff in the firing line it was also a bit of a relief. The coup de grâce was finally administered to joint tours by the Korea trip of November 1992, but the signs of a terminal divergence of interest were already perceptible in January 1989 when I joined the Gulf recce party at Heathrow.

  Just as joint engagements gave the Prince and Princess the chance to work together (however reluctantly), so they drew their respective staffs into cautious co-operation. When they were on form, we saw our employers put on a double act which carried the world before it. For our part, we enjoyed the opportunity to put aside the growing estrangements of the office and reclassify our differences as merely interesting variations of technique.

  The Prince’s team provided the lead. Under the direction of the private secretary or his deputy, His Royal Highness’s press secretary and senior personal protection officer (PPO) were joined by either his own or his wife’s equerry, depending on whose turn it was to swap the pressures of the St James’s office for the pressures of its temporary foreign equivalent. On the tour itself this would mean that I would primarily be in attendance on the Prince, particularly if any of the engagements called for military uniform to be worn. The Princess would take a lady-in-waiting and forgo the services of her equerry unless he could negotiate his absence from the Prince’s entourage, a loss which His Royal Highness bore with increasing fortitude as time passed.

  The gloss on my picture of royal tours soon began to look pretty patchy. I would be junior boy on the recce team – the private secretary’s scribe, memory and general bag-carrier. On the tour I would also be responsible for transport, accommodation, the travelling office and a million undefined administrative details. The horrifying truth slowly dawned that I would take the rap for the great majority of potential cock-ups, and so it proved.

  I found myself treading on eggshells even before I had left the UK. Taking leave of the Princess was never easy, even when going abroad ‘on duty’ as I would be for this recce. Arrivals and departures were important to her. They were landmarks in an otherwise monotonous landscape of public and private routine. They presented opportunities for her to make a point. The simple exchanges involved often gained an extra theatrical value as she expressed delight with a greeting or wistful regret at a parting. Her natural ability to influence moods was at its strongest when first and last impressions could be created. This was a characteristic ideally suited to the life of transitory encounters that she led in public.

  Also, I found that I missed her. This was partly sentiment – employed to serve and, metaphorically, to defend her, I sometimes felt a vague sense of negligence if separated from her for long. As I grew less impressionable, this was supplemented by a healthy suspicion of what she might be doing or saying in my absence.

  In her moments of greatest doubt, any absence for any reason could be exploited to support a passing prejudice. Thus going away on holiday could provoke an envy bordering on resentment, apparently impervious to her own frequent absences on ski slopes or beaches. She paid lip service to the need for staff ‘R and R’, but seldom missed a chance to make you feel just a little bit guilty for taking it. Going away on recces was scarcely less suspect. Even when I knew I was heading for a tough recce far from home in an inhospitable land, she somehow managed to make me feel like a truant, if not an actual deserter.

  She would look up wearily from a desk that had suddenly become conspicuously crowded and give me a well-practised, reproachful look. ‘It doesn’t seem fair on you’ – by which she meant her – ‘to be sending you away. We’re so busy at the moment.’ (We were always ‘so busy’.)

  ‘Well, Ma’am, you know I can’t get out of it – I’m duty for this tour. And everything’s up to date here …’ She looked meaningfully at the papers on her desk. ‘And I won’t be away for long. I’ll phone.’

  ‘That would be nice.’

  ‘And take pictures. Then you can see what I’m letting you in for!’

  ‘Hmm.’

  That was obviously an idea too far. I ha
d failed to lighten the atmosphere and it took the application of several airline gin and tonics to ease the feeling that I was abandoning her.

  That feeling never entirely left me and, if anything, it got worse as the years passed and her position in the hierarchy began to be threatened. She once memorably had me paged at Heathrow as I was about to leave for a decidedly non-recreational recce of Japan. Expecting some nameless catastrophe, I took her call with a heavy heart. She knew exactly where I was and that I was about to miss my plane, yet she spent 10 minutes cross-examining me on a minor diary item months in the future. Of course I had none of the paperwork with me and my memory refused to come to my rescue in the crisis. From her voice, the Princess’s loneliness was transparently obvious, even when expressed in the reassuringly familiar format of chiding her scatterbrained private secretary. A call that began with contrived recrimination ended with genuine good wishes for my success and a quick return. No wonder I felt a heel.

  Especially when feeling beleaguered – not uncommon – she would sometimes wonder aloud whether a protection officer could not achieve just as much as the private secretary now shuffling in front of her, visibly champing for his club-class dinner. In some households it was true that an experienced PPO could more than adequately organize security, logistics and even domestic arrangements, but the requirements of the Waleses and their entourage demanded attention to a range and depth of subjects that were beyond the reasonable capacities of any single person.

  Local British Embassies could also not be expected to shoulder more than the already considerable extra workload our visits entailed. A sensible rule was therefore followed by all with responsibility for royal programmes: ‘Never recce anything you’re not going to visit, but never visit anything you haven’t recced.’ There was nothing more unsettling than arriving blind at an unknown destination for a high-profile engagement.