In Great Company

by Louis Carter

  3. Nicole K. Valtorta, Mona Kanaan, Simon Gilbody, Sara Ronzi, and Barbara Hanratty, “Loneliness and Social Isolation as Risk Factors for Coronary Heart Disease and Stroke: Systematic Review and Meta-analysis of Longitudinal Observational Studies,” Heart, vol. 102, no. 13, April 18, 2016, pp. 1009–1016, https://heart.bmj.com/content/102/13/1009.

  4. Emma Seppälä, The Happiness Track: How to Apply the Science of Happiness to Accelerate Your Success, HarperOne, San Francisco, 2016.

  5. Jane E. Brody, “Social Interaction Is Critical for Mental and Physical Health,” New York Times, June 12, 2017, https://www.nytimes.com/2017/06/12/well/live/having-friends-is-good-for-you.html; and Emma Seppälä, “Connect to Thrive: Social Connection Improves Health, Well-Being & Longevity,” Psychology Today, August 26, 2012, https://www.psychologytoday.com/us/blog/feeling-it/201208/connect-thrive.

  6. Virgin Pulse, “The Business of Healthy Employees: A Survey of Workplace Health Priorities,” Pulse Papers, 2014, https://www.shrm.org/ResourcesAndTools/hr-topics/benefits/Documents/PulsePaper_BusinessHealthyEmployees2014.pdf.

  7. John D. Mayer, Peter Salovey, and David R. Caruso, “Emotional Intelligence: New Ability or Eclectic Traits?” American Psychologist, vol. 63, no. 6, September 2008, pp. 503–517.

  8. Daniel Goleman, Emotional Intelligence, Bantam Books, New York, 1995.

  9. Christopher A. Bartlett, “GE’s Two-Decade Transformation: Jack Welch’s Leadership,” Harvard Business Review, April 28, 1999, https://hbr.org/product/geo-s-two-decade-transformation-jack-welch-s-leader/an/399150-PDF-ENG.

  10. Travis Bradberry, “How Successful People Stay Calm,” TalentSmart, last modified 2018, http://www.talentsmart.com/articles/How-Successful-People-Stay-Calm-799773507-p-1.html.

  11. Julia Rozovsky, “The Five Keys to a Successful Google Team,” re:Work, November 17, 2015, https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/.

  12. Heidi K. Gardner and Herminia Ibarra, “How to Capture Value from Collaboration, Especially If You’re Skeptical About It,” Harvard Business Review, May 2, 2017, https://hbr.org/2017/05/how-to-capture-value-from-collaboration-especially-if-youre-skeptical-about-it.

  13. Amy Edmondson, “Psychological Safety and Learning Behavior in Work Teams,” Administrative Science Quarterly, vol. 44, no. 2, June 1999, pp. 350–383, doi:10.2307/2666999.

  14. Natalie J. Allen and John P. Meyer, “The Measurement and Antecedents of Affective, Continuance, and Normative Commitment to the Organization,” Journal of Occupational Psychology, vol. 53, 1990, pp. 337–338.

  15. Linda Rhoades, Robert Eisenberger, and Stephen Armeli, “Affective Commitment to the Organization: The Contribution of Perceived Organizational Support,” Journal of Applied Psychology, vol. 86, no. 5, 2001, pp. 825–836, http://dx.doi.org/10.1037/0021-9010.86.5.825.

  16. Francesca Gino, “How to Make Employees Feel Like They Own Their Work,” Harvard Business Review, December 7, 2015, https://hbr.org/2015/12/how-to-make-employees-feel-like-they-own-their-work.

  17. Susan Weinschenk, “When People Feel Connected, They Work Harder,” Psychology Today, April 22, 2016, https://www.psychologytoday.com/us/blog/brain-wise/201604/when-people-feel-connected-they-work-harder.

  18. This quip is commonly attributed to Peter Drucker, but there’s no published record to show that these are his words.

  19. SHRM Foundation, “Engaging Your Employees,” https://www.shrm.org/foundation/ourwork/initiatives/resources-from-past-initiatives/pages/engaging-your-employees.aspx; and Gallup, “Engage Your Employees to See High Performance and Innovation,” https://www.gallup.com/workplace/229424/employee-engagement.aspx. Accessed August 15, 2018.

  Chapter 2

  1. John P. Kotter, “Leading Change: Why Transformation Efforts Fail,” Harvard Business Review, May 1995, https://hbr.org/1995/05/leading-change-why-transformation-efforts-fail-2.

  2. Tim Cook, Apple CEO Tim Cook on Collaboration, Fuqua School of Business, Duke University, video, 2:31 minutes, May 30, 2013, https://www.youtube.com/watch?v=EZPYLZ7I6gs.

  3. Sam Palmisano and Errol Morris, IBM THINK, IBM CEO Sam Palmisano with Errol Morris on Collaborative Leadership, video, 1:23 minutes, September 20, 2011, https://www.youtube.com/watch?v=TAmBiPzVpf4.

  4. Elisa Steele, Enterprise Social Collaboration with Elisa Steele, CEO, Jive Software, Conversations with Top Innovators, episode 143, video, 46:35 minutes, November 13, 2015, https://www.cxotalk.com/episode/enterprise-social-collaboration-elisa-steele-ceo-jive-software#transcript.

  5. The Stairway to Collaboration figure and practice are inspired by a coaching model that Deborah Slobodnik taught me that is based on the Four-Player Model—the core concept of David Kantor’s theory of structural dynamics published here: David Kantor, Reading the Room: Group Dynamics for Coaches and Leaders, Jossey-Bass/Wiley, San Francisco, 2012.

  6. Elizabeth Weise, “Amazon’s Jeff Bezos Urges Employees to ‘Disagree and Commit,’” USA TODAY, April 13, 2017, https://www.usatoday.com/story/tech/news/2017/04/13/jeff-bezos-amazon-annual-shareholder-letter-day-1/100418722/.

  7. “Top CEOs 2018: Employees’ Choice,” Glassdoor, May 2018, https://www.glassdoor.com/Award/Top-CEOs-LST_KQ0,8.htm.

  8. Adam Lashinsky, “How CEO Marc Benioff Drives Relentless Forward Thinking at Salesforce,” Fortune, October 19, 2017, http://fortune.com/2017/10/19/salesforce-marc-benioff-leadership/.

  9. Carmine Gallo, “New Grads Should Follow PepsiCo CEO Indra Nooyi’s 5-Step Success Model,” Forbes, April 29, 2018, https://www.forbes.com/sites/carminegallo/2018/04/29/new-grads-should-follow-pepsico-ceo-indra-nooyis-5-step-success-model/#7f8c6f452038.

  10. Nicole Skibola, “Leadership Lessons from WD-40’s CEO, Garry Ridge,” Forbes, June 27, 2011, https://www.forbes.com/sites/csr/2011/06/27/leadership-lessons-from-wd-40s-ceo-garry-ridge/#669926221fae.

  11. Emmie Martin, “A Major Airline Says There’s Something It Values More Than Its Customers, and There’s a Good Reason Why,” Business Insider, July 29, 2015, https://www.businessinsider.com/southwest-airlines-puts-employees-first-2015-7.

  12. Barry Wehmiller, “Bob Chapman: Chairman & CEO,” barrywehmiller network, https://www.barrywehmiller.com/our-business/leadership-team/bob-chapman. Accessed August 15, 2018.

  13. Bob Chapman, “Why Your Company Should Measure Hearts, Not Heads,” LinkedIn, October 25, 2016, https://www.linkedin.com/pulse/why-your-company-should-measure-hearts-heads-bob-chapman/.

  14. Scott Leibs, “Putting People Before the Bottom Line (and Still Making Money),” Inc., May 2014, https://www.inc.com/audacious-companies/scott-leibs/barry-wehmiller.html.

  15. Giam Swiegers and Karen Toohey, “Waiter, Is That Inclusion in My Soup? A New Recipe to Improve Business Performance,” Deloitte, 2013, https://www2.deloitte.com/content/dam/Deloitte/au/Documents/human-capital/deloitte-au-hc-diversity-inclusion-soup-0513.pdf.

  16. Shula Nueman, “Too Much Trust Could Actually Be Bad for Business, Study Finds,” The Source, Washington University in St. Louis, November 3, 2005, https://source.wustl.edu/2005/11/too-much-trust-could-actually-be-bad-for-business-study-finds/.

  17. Jessica Amortegui, “Why Finding Meaning at Work Is More Important Than Feeling Happy,” Fast Company, June 26, 2014, https://www.fastcompany.com/3032126/how-to-find-meaning-during-your-pursuit-of-happiness-at-work.

  18. Monica Wang, “America’s Favorite CEOs in 2016, and Why Their Employees Love Them,” Forbes, June 10, 2016, https://www.forbes.com/sites/monicawang/2016/06/10/americas-favorite-ceos-in-2016-and-why-their-employees-love-them/#643165b91754.

  19. Strengths-based leadership was popularized by Gallup in their book by Tom Rath and Barry Conchie, Strength Based Leadership: Great Leaders, Teams, and Why People Follow, Gallup Press, New York, 2008.

  Chapter 3

  1. Peter Jacobs, Bart Schlatmann, and Deepak Mahadevan, “ING’s Agile Transformation,” McKinsey Quarterly, January 2017, https://www.mckinsey.com/industries/financial-services/our-insights/ings-agile-transformation.

 
2. ING, “The ING Way of Working,” ING., https://www.ing.jobs/Netherlands/Why-ING/What-we-offer/Agile-working.htm.

  3. Eric Ries, The Startup Way, Crown, New York, 2017.

  4. Brian Power, “How GE Applies Lean Startup Practices,” Harvard Business Review, April 23, 2014, https://hbr.org/2014/04/how-ge-applies-lean-startup-practices.

  5. Eric Ries, The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses, Crown, New York, 2011.

  6. Cate Gutowski, “GE Digital Transformation: Collaboration Leads to Innovation,” CIO, https://www.cio.com/article/3235344/digital-transformation/ge-digital-transformation-collaboration-leads-to-innovation.html.

  7. Jodi Bradley, Teresa Lai, Sharon Meaney, Shannon Nguyen, and Karen Brady, “Cisco Collaboration Work Practice Study,” Cisco Public, March 2013, https://www.cisco.com/c/dam/en/us/solutions/collaboration/collaboration-sales/cwps_full_report.pdf.

  8. Priyanka B. Carr and Gregory M. Walton, “Cues of Working Together Fuel Intrinsic Motivation,” Journal of Experimental Social Psychology, vol. 53, 2014, pp. 169–184, https://doi.org/10.1016/j.jesp.2014.03.015.

  9. Erik Samdahl, “Top Employers Are 5.5x More Likely to Reward Collaboration,” i4cp Productivity Blog, June 22, 2017, https://www.i4cp.com/productivity-blog/top-employers-are-5-5x-more-likely-to-reward-collaboration.

  10. Adam Smiley Poswolsky, “What Millennial Employees Really Want,” Fast Company, June 4, 2015, https://www.fastcompany.com/3046989/what-millennial-employees-really-want.

  11. Tiffany McDowell, Dimple Agarwal, Don Miller, Tsutomu Okamoto, and Trevor Page, “Organizational Design: The Rise of Teams,” Deloitte Global Human Capital Trends, 2016, https://www2.deloitte.com/insights/us/en/focus/human-capital-trends/2016/organizational-models-network-of-teams.html; and Ken Makovsky, “Dunbar’s Number: A Key to Networking,” Forbes, August 7, 2014, https://www.forbes.com/sites/kenmakovsky/2014/08/07/dunbars-number-and-the-need-for-relationship-management/#7388fe7a397b.

  12. Lowell L. Bryan, Eric Matson, and Leigh M. Weiss, “Harnessing the Power of Informal Employee Networks,” McKinsey Quarterly, November 2007, https://www.mckinsey.com/business-functions/organization/our-insights/harnessing-the-power-of-informal-employee-networks.

  13. Ron Friedman, “The Collaboration Paradox: Why Working Together Often Yields Weaker Results,” 99U, https://99u.adobe.com/articles/27941/the-collaboration-paradox-why-working-together-often-yields-weaker-results.

  14. Julia Rozovsky, “The Five Keys to a Successful Google Team,” re:Work, November 17, 2015, https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/.

  15. Amy Edmondson, “Psychological Safety and Learning Behavior in Work Teams,” Administrative Science Quarterly, vol. 44, no. 2, 1999, pp. 350–383, doi:10.2307/2666999.

  16. Unless otherwise noted, in this chapter all quotes and paraphrased comments from Deborah Lipman Slobodnik are from my interview with Slobodnik on November 16, 2017.

  17. Unless otherwise noted, in this chapter all quotes and paraphrased comments from Tom Kolditz are from my interview with Kolditz on March 28, 2018.

  18. Ariel Bogle, “Atlassian’s CEO on Why He Doesn’t Watch His Company’s Share Price,” Mashable, May 31, 2016, https://mashable.com/2016/05/31/michael-cannon-brookes-atlassian/#wwJ.mmQipmqE.

  19. Juliet Eilperin, “White House Women Want to Be in the Room Where It Happens,” Washington Post, September 13, 2016, https://www.washingtonpost.com/news/powerpost/wp/2016/09/13/white-house-women-are-now-in-the-room-where-it-happens/?utm_term=.9ea97a06c035.

  20. Sarah Greesonbach and Helen Russell, “How We Culture with Helen Russell, Chief People Officer at Atlassian,” Culture Summit, March 26, 2018, https://www.culturesummit.co/articles/how-we-culture-helen-russell-atlassian/.

  21. Unless otherwise noted, in this chapter quotes from Brian Fishel are from my interview with Brian Fishel on February19, 2018.

  22. Guy Itzchakov, Kenneth G. DeMarree, Avraham N. Kluger, and Yaara Turjeman-Levi, “The Listener Sets the Tone: High-Quality Listening Increases Attitude Clarity and Behavior-Intention Consequences,” Personality and Social Psychology Bulletin, vol. 44, no. 5, 2018, pp. 762–778, http://journals.sagepub.com/doi/abs/10.1177/0146167217747874?journalCode=pspc.

  23. Guy Itzchakov and Avraham N. Kluger, “The Power of Listening in Helping People Change,” Harvard Business Review, May 17, 2018, https://hbr.org/2018/05/the-power-of-listening-in-helping-people-change.

  24. Ibid.

  25. Annie Pillon, “UPS CEO Explains Why Listening Is So Important to Leaders,” Small Business Trends, June 9, 2017, https://smallbiztrends.com/2017/06/why-leaders-should-listen.html.

  26. Atlassian, “Company Values,” last modified 2018, https://www.atlassian.com/company/values.

  27. Mike Cannon-Brookes, “Let’s Open up Work, Together,” Atlassian blog, September 13, 2017, https://www.atlassian.com/blog/announcements/lets-open-up-work-together.

  28. Pamela Newenham, “Five Ways to Create a Culture of Innovation in the Workplace,” Irish Times (Dublin, Ireland), October 14, 2013, https://www.irishtimes.com/business/five-ways-to-create-a-culture-of-innovation-in-the-workplace-1.1557801.

  29. Atlassian, “Atlassian Announces Fourth Quarter and Fiscal Year 2017 Results,” Atlassian Investor Relations, July 27, 2017, https://investors.atlassian.com/investors-overview/default.aspx.

  30. Atlassian, “Leadership Team Health Monitor,” Atlassian: Team Playbook, last modified 2018, https://www.atlassian.com/team-playbook/health-monitor/leadership-teams; and Sophie Wade, “Unlearning to Live with Change: How to Hire, Respond and Succeed in an Evolving Environment,” HuffPost, August 11, 2017, https://www.huffingtonpost.com/entry/unlearning-to-live-with-change-how-to-hire-respond_us_598dca13e4b063e2ae057f0b.

  31. Michael Arena, Rob Cross, Jonathan Sims, and Mary Uhl-Bien, “How to Catalyze Innovation in Your Organization,” MIT Sloan Management Review, June 13, 2017, https://sloanreview.mit.edu/article/how-to-catalyze-innovation-in-your-organization/?article=how-to-catalyze-innovation-in-your-organization&post_type=article.

  32. Unless otherwise noted, in this chapter any quotes and paraphrased comments from Michael Arena that are not otherwise attributed are from my interview with Arena on February 4, 2018.

  33. Daniel Roberts, “At W.L. Gore, 57 Years of Authentic Culture,” Fortune, March 5, 2015, http://fortune.com/2015/03/05/w-l-gore-culture/.

  34. Rob Cross, Reb Rebele, and Adam Grant, “Collaborative Overload,” Harvard Business Review, January-February 2016, https://hbr.org/2016/01/collaborative-overload.

  35. Rob Cross, Wayne Baker, and Andrew Parker, “What Creates Energy in Organizations,” MIT Sloan Management Review, July 15, 2003, https://sloanreview.mit.edu/article/what-creates-energy-in-organizations/.

  36. Unless otherwise noted, in this chapter all quotes and paraphrased comments from George Mitchell are from my interview with Mitchell on October 21, 2009, at the Linkage Global Institute for Leadership Development.

  37. Christopher Voss, interview with the author on February 21, 2018.

  Chapter 4

  1. Unless otherwise noted, in this chapter all quotes and paraphrased material from Mark Bula are based on my interview with Bula on April 4, 2018.

  2. Big River Steel, Big River Steel Opening Day: Dave Stickler Presentation, video, 28:51 minutes, March 9, 2018, https://www.youtube.com/watch?v=HmNckuqdLtQ.

  3. Abraham Maslow, Motivation and Personality, Harper & Row, New York, 1954.

  4. Claudia Wallis, “The Science of Happiness,” Time, February 25, 2005.

  5. Claire Eagleton, Sarre Hayes, Abdrew Natthews, Gemma Perman, and Colette R. Hirscha, “The Power of Positive Thinking: Pathological Worry Is Reduced by Thought Replacement in Generalized Anxiety Disorder,” Behavior Research and Therapy, vol. 78, 2016, pp. 13–18; and Jane E. Brody, “A Positive Outlook May Be Good for Your Health,” New York Times, March 27, 2017, https://www.nytimes.com/2017/03/27/well/live/positive-thinking-may-improve-health-and-ext
end-life.html.

  6. Teresa Amabile and Steven Kramer, The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work, Harvard Business Review Press, Boston, 2014.

  7. Teresa Amabile and Steven Kramer, “The Power of Small Wins,” Harvard Business Review, May 2011, https://hbr.org/2011/05/the-power-of-small-wins.

  8. Mihaly Csikszentmihalyi, Flow, Harper Perennial, New York, 1990.

  9. Kronos “Study Finds Employee Engagement Critical to Fixing the Financial Industry,” https://www.kronos.com/about-us/newsroom/study-finds-employee-engagement-critical-fixing-financial-industry. Accessed May 30, 2018.

  10. Unless otherwise noted, in this chapter all quotes and paraphrased comments from Chris Voss are from my interview with Voss on February 21, 2018. Voss also covers this subject matter in his book entitled Never Split the Difference, HarperCollins, New York, 2016.

  11. Edgar Zapata, “An Assessment of Cost Improvements in the NASA COTS/CRS Program and Implications for Future NASA Missions,” paper presented at the American Institute of Aeronautics and Astronautics (AIAA) Space 2017 Conference, September 12, 2017, https://ntrs.nasa.gov/archive/nasa/casi.ntrs.nasa.gov/20170008895.pdf.

  12. Michael Mankins and Eric Garton, Time, Talent, Energy: Overcome Organizational Drag and Unleash Your Team’s Productive Power, Harvard Business Review Press, Boston, 2017; and Stephanie Vozza, “Why Employees at Apple and Google Are More Productive,” Fast Company, March 13, 2017, https://www.fastcompany.com/3068771/how-employees-at-apple-and-google-are-more-productive.

  13. Kathleen McCaffrey, “10 Genius Examples of How to Encourage Employee Innovation,” LHBS Collection, February 17, 2017, https://medium.com/lhbs-collection/10-genius-examples-of-how-to-encourage-employee-innovation-8794d2bec5ad.

  14. Simone Ahuja, “How Intuit Built a Better Support System for Intrapreneurs,” Harvard Business Review, April 5, 2016, https://hbr.org/2016/04/how-intuit-built-a-better-support-system-for-intrapreneurs.