Into the Storm
Page 1
INTO THE
STORM
Lessons in Teamwork
from the Treacherous Sydney
to Hobart Ocean Race
DENNIS N.T. PERKINS
WITH JILLIAN B. MURPHY
American Management Association
New York • Atlanta • Brussels • Chicago • Mexico City • San Francisco
Shanghai • Tokyo • Toronto • Washington, D.C.
Bulk discounts available. For details visit:
www.amacombooks.org/go/specialsales
Or contact special sales:
Phone:800–250–5308
E-mail:specialsls@amanet.org
View all the AMACOM titles at: www.amacombooks.org
American Management Association: www.amanet.org
This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.
Library of Congress Cataloging-in-Publication Data
Perkins, Dennis N.T., 1942–
Into the storm : lessons in teamwork from the treacherous Sydney to Hobart ocean race / Dennis N.T. Perkins, with Jillian B. Murphy.
p. cm.
Includes bibliographical references and index.
ISBN 978-0-8144-3198-6 (hbk.)
1. Teams in the workplace. 2. Leadership. 3. Management. 4. Yacht racing—Australia—Case studies. I. Murphy, Jillian B. II. Title.
HD66.P4275 2013
658.4’022--dc23
2012031538
© 2013 Dennis N.T. Perkins
All rights reserved.
Printed in the United States of America.
Excerpts from SOFTWAR by Matthew Symonds, with commentary by Larry Ellison. Copyright © 2003 by Matthew Symonds and Larry Ellison, used by permission of The Wylie Agency LLC. Excerpts reprinted with the permission of Simon & Schuster, Inc. from SOFTWAR:An Intimate Portrait of Larry Ellison and Oracle by Matthew Symonds with commentary by Larry Ellison. Copyright © 2003 by Matthew Symonds and Larry Ellison.
This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.
The scanning, uploading, or distribution of this book via the Internet or any other means without the express permission of the publisher is illegal and punishable by law. Please purchase only authorized electronic editions of this work and do not participate in or encourage piracy of copyrighted materials, electronically or otherwise. Your support of the author's rights is appreciated.
About AMA
American Management Association (www.amanet.org) is a world leader in talent development, advancing the skills of individuals to drive business success. Our mission is to support the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, podcasts, conferences, corporate and government solutions, business books, and research. AMA's approach to improving performance combines experiential learning—learning through doing—with opportunities for ongoing professional growth at every step of one's career journey.
Printing number
10 9 8 7 6 5 4 3 2 1
To the Heroes of the Hobart
Contents
Map of the Sydney to Hobart Race
Preface: At The Edge
The Role of the Leader
PART ONE The Story of the AFR Midnight Rambler and the Sydney to Hobart Race
1 The Everest of Ocean Racing
2 The Patriarch of a Sailing Family
3 Nuzulu and the Start of a Winning Team
4 The Midnight Rambler—A One-Off Boat
5 The Ramblers—Run-Up to the Race
6 The Aussie Competitors
7 Sayonara—The Big Yank Tank
8 Uncertain Weather—Buster or Bomb?
9 AFR Midnight Rambler—And They're Away!
10 Sayonara—The Best Professional Sailors on the Planet
11 AFR Midnight Rambler—Smokin’
12 Sayonara—Temporary Humility
13 An Ominous Forecast—Storm Warning
14 AFR Midnight Rambler—Hard or Squishy?
15 VC Offshore Stand Aside—A Twist of Fate
16 Rescue from the Sky—Angels on Winches
17 AFR Midnight Rambler—Hell on White Water
18 AFR Midnight Rambler—Sharing the Helm
19 Sword of Orion—Out of Control
20 General Mayday—An Official Catastrophe
21 AFR Midnight Rambler—Listen to That
22 Sayonara—Tack the Boat
23 AFR Midnight Rambler—A Commanding Position
24 Sayonara—A Thousand Years
25 Go the Rambler!
26 Wake of the Storm
27 Blue Water, Short Ocean—The Ramblers’ Record of Sustained Success
PART TWO Critical Strategies for Teamwork at The Edge
28 Introduction to the Strategies
29 The Research Challenge
30 My Hobart
31 Team Unity: Make the team the rock star.
32 Prepare, Prepare, Prepare: Remove all excuses for failure.
33 Balanced Optimism: Find and focus on the winning scenario.
34 Relentless Learning: Build a gung-ho culture of learning and innovation.
35 Calculated Risk: Be willing to sail into the storm.
36 Stay Connected: Cut through the noise of the wind and the waves.
37 Step into the Breach: Find ways to share the helm.
38 Eliminate Friction: Step up to conflict—and deal with the things that slow you down.
39 Practiced Resilience: Master the art of rapid recovery.
40 Tenacious Creativity: Never give up—there's always another move.
A Note to the Skipper
The Parts of a Sailboat
Acknowledgments
Notes
Bibliography
Index
About the Authors
Sydney to Hobart Race Course
Preface: At The Edge
Dusk was coming on and I was at the end of my tether and thinking to myself, “If this continues, I can't keep going like this. And there's no one else that can steer this damn boat, so we're in serious trouble.”
—Ed Psaltis, Skipper, AFR Midnight Rambler
The Sydney to Hobart Race is unknown to many Americans, but it is an iconic event for Australians. Held every year on Boxing Day—the day after Christmas—this 628-nautical-mile,1 (723-statute-mile) deepwater challenge is often called the “Everest” of off shore ocean racing. With unpredictable weather and seas, the Sydney to Hobart Race is considered one of the toughest in the world. It is always a challenging race. But in 1998, conditions were extraordinary. Extraordinarily dangerous.
In the fifty-three years leading up to the 1998 race, more than 35,000 sailors on 4,465 boats participated in “the Hobart.” Only two died from injuries during the race, and no one had ever been lost overboard. In the fifty-fourth year, everything changed.
In 1998, 115 boats and 1,135 sailors crossed the starting line. By the time the race was over, only forty-four boats reached the finish line. Five had sunk, seven were abandoned at sea, twenty-five crewmen were washed overboard, and fifty-five sailors were rescued in an operation involving twenty-five aircraft, six vessels, and approximately 1,000 people. It was the largest search-and-rescu
e operation in the history of Australia.
In the wake of such tragedy, one story went largely untold: the incredible achievement of the Overall Race Winner, the AFR Midnight Rambler. This is their story, and the story of the Sydney to Hobart Race. It is a story of teamwork and triumph at The Edge.
What is it that enables leaders and teams to succeed under conditions of great adversity? What are the qualities and behaviors that can turn hardship into victory? These are questions I have thought about for years, but finding solid answers seems especially critical today. Organizations have always encountered tough challenges, but the turbulence, ambiguity, and uncertainty we face today seem unprecedented.
My research on leaders and teams has convinced me that there are core principles proven to help organizations thrive under conditions of extreme challenge. These strategies work for organizations struggling to survive, for organizations that simply aspire to do better, and for organizations racing to outperform their competitors.
As a young Marine I was faced with life-and-death decisions in combat. I was a leader and a team member in situations where survival depended on seamless collaboration. Later, as an academic, I tried to understand teamwork from a different perspective—that of an organizational psychologist. After I left the academic world, I found myself in the role of a consultant working with beleaguered executives—leaders who were often facing the metaphorical equivalent of a firefight. To be effective, I needed to connect with people whose tumultuous daily lives left little time for academic theories.
This challenge led me to explore stories of adventure and survival as a way of communicating a set of critical leadership and teamwork strategies. I discovered that compelling accounts of groups in fife-threatening situations helped people understand how they could work together to overcome adversity.
I have studied hundreds of stories of individuals and teams pressed to the limits of human endurance—a place I have come to call The Edge. I examined epic adventures of polar exploration, such as the Amundsen-Scott race to the South Pole. I studied contemporary stories, including the Apollo 13 lunar mission and the 1996 Everest Expedition chronicled in Jon Krakauer's bestseller, Into Thin Air.
Drawing on my research, I wrote Leading at The Edge—a book that highlights the story of Ernest Shackleton and his epic expedition to Antarctica. Using Shackleton and others as case studies, I outlined ten critical strategies for leaders facing daunting challenges.
As I continued my work with leaders and teams, another question arose. Were there stories of teams that triumphed at The Edge—but in situations where the leader was less prominent than Shackleton? Was there a story in which leadership was more visibly shared among team members? The search for answers to those questions led me to the extraordinary story of the AFR Midnight Rambler.
The AFR Midnight Rambler
The 1998 Sydney to Hobart Race proved to be the most perilous in the event's sixty-five-year history. As the fleet sailed down the coast of Australia, boats were hit by an unexpected weather bomb—a massive storm that created 80-foot waves and 92-knot (105-mile-an-hour) winds. While many crews tried to maneuver around the storm, the 35-foot AFR Midnight Rambler chose to head directly into its path. After battling mountainous waves and hurricane force winds in the Bass Strait, the tiny boat arrived safely in Hobart, three days and sixteen hours later.
Their decision to head into the eye of the storm—along with extraordinary tenacity, optimism, courage, and teamwork—enabled this crew of amateur sailors to beat professionals on much larger and better financed boats. The skipper, Ed Psaltis, and his crew of six were proclaimed the Overall Winners and awarded the coveted Tattersall's Cup. They were the smallest boat in ten years to win the race.
A number of books have been written about the 1998 Sydney to Hobart Race, but most focused on the tragedy and loss of life. The spotlight was on death and destruction. When I looked further, however, I found that the story of the AFR Midnight Rambler had been almost completely overlooked.
I immersed myself in the saga of the Midnight Rambler and the Sydney to Hobart Race. I contacted Ed Psaltis, and the more I heard about his philosophy—and the way the crew worked together—the more engaged I became. It was clear to me that the success of the AFR Midnight Rambler was not a fluke or mere luck. It was the result of a consistent set of exemplary practices that embody the concept of Teamwork at The Edge.
In the years following my initial contact with Ed, I spent considerable time studying the AFR Midnight Rambler crew and the Sydney to Hobart Race. I made numerous trips to Australia and conducted extensive interviews with members of the crew. I also spoke with other accomplished sailors who had won the famed race. Finally, with some trepidation, I sailed the race myself so that I would understand as much as I possibly could about the Everest of ocean racing.
To be clear, the story of the Midnight Rambler is not the only story that can be told about teamwork in the Sydney to Hobart Race. The lessons in this book incorporate insights from conversations with many extraordinary sailors. Roger Hickman, skipper of Wild Rose, is one of Australia's most experienced offshore ocean racers. “Hicko,” who won the 1993 race and many other trophies, was exceptionally generous with his observations about effective teamwork.
Adrienne Cahalan—navigator of Wild Oats—holds five world speed sailing records and is a veteran of nineteen Sydney to Hobart Races. Adrienne shared her insights from years at sea on a diverse array of boats and crews. Neville Crichton, owner and skipper of the “super maxi” Alfa Romeo, also took time from his busy schedule to speak with me. And, though most of my conversations took place with Australian sailors, I was able to get some “Yankee insights” from the crew of Rosebud—including Jim Slaughter and Malcolm Park. Rosebud was the first American winner of the Sydney to Hobart Race in thirty years.
Each of these sailors contributed important ideas about teamwork that are incorporated ino this book. As is the case of Leading at The Edge, however, I felt that the best way to talk about the strategies was to focus on one story. In my previous book, that story was the saga of Ernest Shackleton and the crew of the Endurance. In this book, I chose the story of the AFR Midnight Rambler.
There are a number of reasons why the metaphor of ocean racing can help teams facing today's tough challenges. Let's look at some of the core characteristics of the sport:
Ocean racing is a complex team endeavor.
It's a test of endurance and tenacity involving a journey into the unknown.
Like today's business environment, racing is characterized by constant change. The weather can be sunny one minute, with gale force winds the next.
Ocean racing is competitive, stressful, and anxiety-provoking.
While there is a skipper in charge of the boat, leadership can be distributed among other members of the crew.
A team that fails to execute flawlessly can lose a race. There are winners and losers in the sport.
Winning a sailing race requires clear vision, a cohesive and committed team, and the ability to learn and adapt.
The demands placed on a crew of ocean racers are strikingly similar to those faced by any team working to overcome tough challenges. And I believe that, by understanding the things that make ocean racers successful, we can draw useful insights for a broad range of team challenges.
Having a superb team doesn't guarantee success, and every challenging adventure involves an element of chance. But I believe that the kind of teamwork exhibited by the best ocean racing teams changes the odds. Every race will still involve rolling the dice, but the dice can be weighted in favor of teams that strive to get everything right—crews that excel in Teamwork at The Edge.
After sharing the story of the AFR Midnight Rambler and the 1998 Sydney to Hobart Race, I'll explore the strategies that I believe provide the foundation for their success, and for the success of other ocean racers. Then I'll suggest ways that these Teamwork at The Edge strategies can be applied to your own challenges.
The Ro
le of the Leader
My primary goals for this book are to highlight the role of teamwork in organizations facing adversity and to explore ways in which leadership can be shared by team members. In today's challenging environment, the burden of leadership can be extraordinarily heavy—often more than one person alone can shoulder.
An additional goal is to explore how expectations about the nature of leadership and teamwork may have evolved since Shackleton's age of exploration. Team members in today's organizations are likely to be far better educated than they were in 1914, and perceptions of hierarchy are different. People are more informed, and they expect to play a greater role in decision making than they might have even a decade ago.
The story of the AFR Midnight Rambler seemed to be an ideal laboratory for understanding new forms of distributed leadership. For one thing, the culture of the Ramblers was inherently more egalitarian than that of the crew on the Endurance Expedition. In addition, the contemporary nature of the story enabled me to study the roles and personalities of the team members in considerable depth. I could do more than read expedition journals; I could personally interview each member of the team.
In my zeal to shift focus from leadership to teamwork, however, I encountered an unexpected hitch. The issue was framed perceptively by a friend and colleague, Chuck Raben. Chuck was concerned about the absence of leadership in my approach. As Chuck put it in an e-mail:
Exceptional teams do not emerge naturally or in a vacuum. Someone, notably the leader or skipper in this case, sets the tone and starts the ball rolling in so many ways. How can you go from “all about Shackleton” to almost “nothing about Psaltis”? I realize that you're focusing on teams in this piece, but the role of the leader was conspicuously absent.
Chuck was right. I had been looking at the world in a binary way, as if leaders have the choice between being Ernest Shackleton—a charismatic, legendary figure—and something far more pedestrian. With this alternative view, the leader was more of a group facilitator than an Ernest Shackleton.