Spotify, and customer relationship, 15
Stallard, Michael Lee, 19
Stanford University (growth mindset), 129
starting a business, 10, 12–13
strategies for: abundant thinking, 82; effective listening, 28–29; finding work–life balance, 72–73; group settings, 113; meetings, 14–15; pressure-free asks, 74–76; saying no, 140–43, 145; self-acceptance, 55–56; setting goals, 69
Stromberg, Lisen, 189
Super Connectors, 38–39, 41, 43–44, 49, 195, 197
Temkin Group (employee engagement study), 19
Thompson, Viola, 196
time management, 93–96
Towers Watson (employee engagement study), 14
transparency, as pillar of trust, 102–103, 109
trust: as Connector character trait, 36, 206; defined, 99–100; pillars of, 102–104, 109; strategies for building, 104–105, 119; strategies for restoring, 106–107, 109
trusting yourself, 83–84, 101–102
Twitter (social media), 175–76
unique charms, defined, 48–49
United Airlines (loyalty program), 16
U.S. Bureau of Labor Statistics (study), 11
virtual connecting: blogs and blog posts, 95, 128, 170, 175; LinkedIn, 161–74; and millennials, 193; podcasting, 126; text messaging, 187, 203; Twitter, 176
vision, as Connector character trait, 65–67, 78, 206
volunteering, 88, 113, 115, 118–19, 189, 193
vulnerability, as pillar of trust, 102–104, 109
Waldinger, Robert, 13
Wise, Will, 14
Women in Technology (conference), 86
work–life balance, 79, 92, 104, 193; strategies for, 72–73
working a room, strategies for, 122–23
workplace culture, and connection, 19–20, 22
Yale University (study), 58
Yelp (referral site), 12
yes, saying, 140–43, 145, 153–54, 206
YouTube (videos), 147, 152
The Connector’s Advantage Page 22