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Nathan J Gordon, William L Fleisher

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by Effective Interviewing


  report the results of an interview or interrogation. Volumes have been written on the

  subject, and every law enforcement or investigative training course devotes hours to devel-

  oping these skills. The authors have been writing reports for more than 40 years each.

  Although the job is now easier, thanks to modern word processing with its clip and paste

  and template capabilities, we believe that success in report writing rests in the basics.

  A good report must tell a story. Unlike fiction, it is a true story. To tell this story, we must

  collect all of the available facts and ensure that they are reported in a concise and clear man-

  ner. The report should be clear, concise, understandable and, after it is read, should have

  answered any and all questions the reader might have about the matter at hand – in partic-

  ular, the five “W’s” of Who? What? When? Where? and Why?

  A simple reporting technique is to try to answer these questions as you conduct your

  interviews and interrogations. Therefore, it is important that your questions to the subject

  should be formulated to elicit the answers to the five W’s.

  It is extremely important to take good notes even though the interview may be recorded.

  We are often reminded of the faux Confucius saying, “A short pencil is better than a long

  memory.” Collecting the facts and later accurately memorializing them is the crux of what

  we do. We strongly suggest you prepare the report as soon after the interview as possible.

  This is important because it is fresh in you mind and you can clearly interpret your own

  notes. Many recent legal precedents require that you maintain your handwritten notes of

  an interview for various prescribed lengths of time. We recommend that you keep your

  handwritten notes in the case file.

  Every report should be written as if it will someday be read by a trial judge – and it may

  well be. The report should reflect what happened, and whenever possible, quotes should be

  accurately reflected with quotation marks. A report should only relate to the facts and

  should not reflect the interviewer’s opinion. It can, and often does, include the interviewee’s

  opinions, which should be clearly reported as such. For example: Mr. Johnson stated he

  “believes that the gun belonged to his brother-in-law, Fred.”

  The report can be in memorandum form or in a formal report format. Once a format is

  chosen, it should be consistent with your agency or company’s standard format. All reports

  should follow the same format. There is nothing more unprofessional than three or four

  investigators in the same agency or firm using as many different reporting formats. This

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  13. REPORT WRITING

  format should extend to the “voice” of the report, whether it is written in the first person (I

  asked Mr. Smith where he was on the day the money went missing) or the third person (The inter-

  viewer asked Mr. Smith where he was on the day the money went missing). Remember to be con-

  sistent with voice as well as format. Whenever possible, use uncomplicated language. Your

  purpose is not to impress the reader with your erudition, but to communicate the facts in a

  simple, understandable manner.

  The report should clearly indicate times, places, and participants in the interview. Iden-

  tifying data and contact information should be included for both the interviewee and the

  interviewer. Some reporting formats place identifying data at the end of the report.

  The first paragraph should include the predication, date, time, and location of the inter-

  view, as well as the name, address, and telephone number of the interviewee. The purpose

  of the interview should be clear to the reader. The report should include the information

  that the interviewee was advised of the identity of the interviewer(s) and the nature of

  the interview. Also, any rights or warnings given to the interviewee should be noted here.

  The last sentence of the first paragraph should indicate that the interviewer was voluntarily

  providing the subsequent information.

  For example, the first paragraph of a memorandum of an interview written in the third

  person may look something like this:

  On January 5, 2010, Archibald Meriwether, white male, born 01/01/1955 at Columbus, Ohio, currently

  residing at 123 Brown Street, Apartment 4F, Anywhere, PA 18080, telephone number 215 555 4321, was

  interviewed at his residence by investigators Ralph Johnston and Samuel Adamski, Cleveland Office of

  the ABC Investigation Agency. The interviewing officers identified themselves and stated the nature (pur

  pose) of the interview. At which time, Mr. Meriwether provided the following voluntary information:

  The subsequent paragraphs should relate all relevant information developed during the

  interview. The report writer should use appropriate language that is clear, concise, and easy

  to read. The report must logically follow the flow of the interview. However, it is OK to

  write the report in such a manner that the information is sorted out by content. Often, an

  interviewee will add a thought to a previous statement, and this should be placed in the

  report in the proper context.

  Subsequent paragraphs written in the third person voice might look as follows:

  He has worked at the Cooper Mortgage Company, 1414 5th Street, Cleveland, Ohio, for approximately

  seven (7) years. He is an accounts manager. Last Thursday he was off on a personal vacation day, which

  he needed to get his car fixed. When he came into work on Friday, Jack Jackson, his boss, told him “Some

  body broke into the safe and took all the cash.” That was the first time he learned of the theft.

  The last paragraph should logically finish up the interview:

  He advised that he could provide no further information concerning the missing money. The interview

  was terminated.

  Many agencies use a Q&A format to report interviews and interrogations. In this format,

  every question and answer is reported verbatim. This is the format used by court reporters.

  When conducting a FAINT interview as discussed in this book, the Q&A format is easily

  SUMMARY

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  followed and the report can be set up as a template in your word processor. See Appendix

  A for an example of the FAINT format.

  There are some exceptions regarding the inclusion of the interviewer’s opinions in a

  report. For example, when preparing reports such as the results of a polygraph examination

  or a FAINT interview, you may offer opinions as such: “In my professional opinion,

  Mr. Meriwether can be eliminated (or cannot be eliminated) as a suspect in the theft of

  money reported missing from the safe at the Cooper Mortgage Company.”

  Never let your personal feelings about the interviewee “jade” your report. Your report

  must contain all relevant information offered by the interviewee, incriminating and excul-

  patory. The test of a good report is when the reader can understand it and has had all of

  his questions answered when he is finished reading the report. Remember, if it is not on

  paper, it does not count.

  SUMMARY

  • The report tells a true story of what occurred during the interview and what the

  interviewee said.

  •
A good report answers Who? What? When? Where? and Why?

  • Develop a standard format and stick to it.

  • Do not include your own opinions in your report, unless they are offered as the

  “professional opinion” of an expert.

  • The report should uses simple language and concisely represent what the interviewee

  said.

  C H A P T E R

  14

  Torture and False Confessions:

  The Ethics of a Post-9/11 World

  In the first chapter, we presented examples of methods used throughout history by vari-

  ous cultures and societies to determine the truth. “Truth seekers” employed these techni-

  ques for what they believed was “the greater good” to protect the group as a whole from

  its deviant members. Some of these techniques involved different degrees of “torture.”

  Today, we have been led to believe that civilized governments have for the most part pub-

  licly abandoned the use of torture to illicit truthful information.

  Our use of the word publicly is not by happenstance. Year after year, month after month,

  and, yes, day after day, stories appear from all over the world of human rights abuses

  involving torture and murder. Whether it is a report about Pinochet’s Chile; torture, mur-

  der, and human dismemberment in Rwanda; “ethnic cleansing” in the former Yugoslavia;

  rape and torture in the Sudan; or the interrogation incidents at Abu Ghraib, allegations of

  torture are rampant. In the United States, the case of a Haitian immigrant, Abner Louima,

  who in August 1997 was arrested outside a social club and physically tortured with a

  now infamous “toilet plunger,” clearly demonstrates that America is not immune from this

  abhorrent activity. All of these are terrible examples of abuse of power. We would think

  that no moral and ethical person would in any way whatsoever justify this inhuman treat-

  ment of fellow human beings. But it happens.

  On September 11, 2001, our world changed forever with the attacks against U.S. citizens

  in New York, Virginia, and Pennsylvania. Ironically, September 11, 2001, was also the

  publication date of the first edition of this book. Americans can no longer go about their

  daily lives in ignorant bliss, safe in the knowledge that two huge oceans and a vigilant

  government are protecting them from dangerous extremists. On September 12th, the day

  after, Americans screamed for retaliation. They demanded enhanced security immediately.

  They were willing to pay the cost to their pockets, as well as their convenience. But were

  Americans willing to defend themselves at the cost of their ethical, cultural, and constitu-

  tional values? The American public cheered the war in Afghanistan, and many agonized

  over the war in Iraq. Now, there soon may be a war in Yemen.

  Almost 10 years later, the debate is still raging on. After the allegations of prisoner abuse at

  the Abu Ghraib prison and Guantanamo, the arguments continue concerning the use of

  “extraordinary measures” in the interrogation of Arab prisoners by the United States and its

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  14. TORTURE AND FALSE CONFESSIONS

  allies. The ethics, legality, and practicality of subjecting armed combatants and others to

  extreme interrogation conditions are still the fuel for moral and political arguments. Prosecu-

  tions and threats of prosecution loom in every political debate. Fortunately, most of us will

  never have to decide whether or not to “torture” a prisoner. That dilemma is on the plates of

  the military, intelligence, and police entities that now are operating in these new theaters of war.

  When Saddam Hussein was dragged out of his “spider-hole” hideout near his birth vil-

  lage just outside Takrit, Iraq, there was great discussion on how he was going to be treated

  during his interrogation. Human rights groups screamed for the protection of the former

  dictator’s human rights, while right-wing talk show hosts screamed for “squeezing” Sad-

  dam for information about other terrorists, and his former Iraqi subjects screamed for his

  head. It was obvious that Saddam’s interrogators were not interested in having him admit

  guilt to his crimes. The crimes against his people were so well documented that his confes-

  sion was unnecessary. It was more important to learn as much as possible about the ongo-

  ing insurgency, weapons of mass destruction (WMDs), future planned attacks, locations of

  the opposition leadership, explosives, strategies, and so forth. The question was how to pro-

  ceed with his interrogation. According to Saddam’s FBI interrogator, special agent George

  Piro, no coercive techniques such as “sleep deprivation, heat, cold, loud noises, or water

  boarding” were used against Saddam [1]. In his interview on CBS News’s 60 Minutes, Piro

  told correspondent Scott Pelley that harsh methods were not used because “It’s against

  FBI policy, first. And wouldn’t have really benefited us with someone like Saddam,”

  because he, Saddam, was not the kind of person who would “respond to threats, to any

  type of fear based approach.” [1] Piro took a traditional psychological approach to dealing with Saddam, creating a psychological attitude of superiority, “creating a relationship

  based on dependency, trust and emotion,” alternating between “acts of kindness and

  provocation.” [1]

  FIGURE 14.1

  14. TORTURE AND FALSE CONFESSIONS

  225

  It took Piro 5 months to bring up the most sensitive issue on which he was seeking infor-

  mation – WMDs. Certainly, using the psychological soft-sell approach with Saddam would

  not have been feasible if this had been a “ticking bomb scenario.” However, the FBI did

  achieve its goals to hear from the “horse’s mouth” about the history of Saddam’s actions

  and capabilities leading up to the confrontation that brought him down.

  The United Nations Office of High Commission on Human Rights’ UN Convention

  against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment defines

  torture in Part I, Article 1, paragraph 1, as follows:

  For the purposes of this Convention, the term “torture” means any act by which severe pain or suffering,

  whether physical or mental, is intentionally inflicted on a person for such purposes as obtaining from him or a third person information or a confession, punishing him for an act he or a third person has committed or is suspected of having committed, or intimidating or coercing him or a third person, or for any reason based

  on discrimination of any kind, when such pain or suffering is inflicted by or at the instigation of or with the consent or acquiescence of a public official or other person acting in an official capacity. It does not include pain or suffering arising only from, inherent in or incidental to lawful sanctions [2].

  Merriam-Webster defines torture thus:

  Pronunciation: ‘tor cher. Function: noun; Etymology: French, from Late Latin tortura, from Latin tortus,

  past participle of torquere to twist; the infliction of intense pain (as from burning, crushing, or wounding) to punish, coerce, or afford sadistic pleasure.

  Amnesty International, an organization that tracks human rights violations, is of the

  mind that under no circumstance should undue coercion or torture be used, period. Some-

  where in this debate lies an interrogation approach t
hat should be based on legal and

  FIGURE 14.2

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  14. TORTURE AND FALSE CONFESSIONS

  ethical standards and that considers the risk of engaging in untoward interrogation versus

  the safety and welfare of the innocent public. There are no easy answers; however, in this

  chapter we review some of the issues and give our own thoughts on the matter.

  First and foremost, we do not advocate the use of physical force in any manner whatso-

  ever to obtain a criminal confession. Furthermore, we abhor gratuitous abusive behavior at

  any time during an interrogation. The authors strongly believe such conduct is counterpro-

  ductive in the search for truthful and useful information. That being said, let us look at

  some other viewpoints about this issue.

  In January 1997, under pressure by a Freedom of Information Act (FOIA) request by the

  Baltimore Sun, the CIA declassified its previously secret manual on interrogation entitled

  “KUBARK Counterintelligence Interrogation,” dated June 1963 [3]. This manual sets out

  and discusses various interrogation methods, including “torture,” for extracting informa-

  tion from “uncooperative” subjects. The KUBARK* Intelligence Manual has since become

  a lightning rod for human rights groups in their war against extraordinary methods of

  interrogation of prisoners, usually by despotic regimes, but more recently, in the course

  of CIA and U.S. military activities in Afghanistan, Iraq, and Guantanamo Bay, Cuba.

  The KUBARK Intelligence Manual goes into detail of how to conduct an interview of a

  “resistant source who is a staff or agent member of an Orbit intelligence or security service

  or of a clandestine Communist organization.” This interrogation is described by the man-

  ual’s author(s) as “the most exacting of professional tasks.” We would agree.

  The KUBARK Intelligence Manual defines counterintelligence interrogation (CI) as follows:

  An interrogation designed to obtain information about hostile clandestine activities and persons or

  groups engaged therein. KUBARK CI interrogations are designed, almost invariably, to yield information

  about foreign intelligence and security services or Communist organizations. Because security is an element

 

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