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———. “Blocked and Tackled; Lawsuit Dies between Blockbuster, Local Franchise Group.” Memphis Daily News, Jan. 27, 2010.
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INDEX
The page numbers in this index refer to the printed version of this book. To find the corresponding locations in the text of this digital version, please use the “search” function on your e-reader. Note that not all terms may be searchable.
A
ABC Media Player, 166
Accenture, 92, 95–96, 104, 107
Adams, Tom, 113
Aintitcool.com, 38
Allmovie.com, 31
Amazon
Blockbuster alliance attempts, 95–96, 126
cross-promotion with Netflix, 47, 50
DVD rental service, 103, 125–26, 162
visitors, number of, 103
Ansari X Prize, 187
Antioco, John. See also Blockbuster
background of, 72, 110–11
and Blockbuster Online, 89, 91–95, 104–5
Blockbuster’s future, plans for, 77–78, 112–13
Blockbuster turnaround by, 73–79
Carl Icahn disagreements with, 115–16, 120–21, 123–24, 151–52, 160, 170–71, 205–10
compensation/bonuses, 112, 123, 152, 205–7
credit agreements, revising, 154, 157, 209
DVD revenue-sharing agreements, 60–61
and Hastings alliance attempts, 66–67
leaves Blockbuster, 208–10
online subscribers, Hastings offer for, 181–82, 204–5
personality of, 71–72
sells Blockbuster shares, 219
video streaming, early plans for, 77–78
AOL, Blockbuster alliance attempt, 95–96
Apollo 13 founding story, 3–4
Blockbuster restriction, 169
as untrue, 6
Apple, 39
Arnault, Bernard, 53
Artisan Entertainment, 79
AT&T Labs, 188–89, 195–96
B
Backer, Marla, 209
Becker, Jessie, 64, 252
Bell, Robert, 188–96
BellKor, 190–96
Bennett, James, 187, 194
Bernays, Edward, 17
Best Buy, 51
Bevin, Bryan, 159, 177, 217
Bewkes, Jeffrey, 241
Bezos, Jeff, 96. See also Amazon
Big Chaos, 192–95
Bishop, David, 39
Blay, Andre, 22
Bleier, Edward, 151, 216–17
Blockbuster
bankruptcy, 228, 234, 246
cost-cutting measures, 118, 162–63, 169–70, 176
credit agreements problem, 152, 154, 157, 209, 230
cross-promotion attempts, 95–96
diversification failure of, 72–73
Blockbuster (cont.)
and DVD format, 79
End of Late Fees, 113, 116–19, 170–71
End of Late Fees false advertising, 121–22, 146
financial losses, periods of, 123–24, 152, 154, 162–63, 206, 218, 232–33
Hollywood Video merger plan, 112–16, 119–21
and hostile board of directors, 216–17. See also Icahn, Carl
initial public offering (IPO), 75
international expansion, 118
kiosks, 231, 233–34
movie rentals decline (2004), 113, 116, 122, 127–28, 155
Netflix alliance attempt, 66–67
Netflix buyout offered to, 67, 77
Netflix competitive responses to, 21, 60, 71, 83–84
new CEO (2007). See Keyes, Jim
new releases advantage, 74, 235
recession of 2008, impact on, 232–33
Redbox as competitor, 231–32
senior executives. See Antioco, John; Evangelist, Shane; Hessel, Lillian; Shepherd, Nick; Stead, Ed; Zine, Larry
stores, lack of connectivity of, 109
in-store subscription plans, 64, 76–77
Viacom split, 86, 105, 109, 111–12, 112, 122–23
Blockbuster Online
beta test, 100, 104
competitive actions toward Netflix, 88–97, 101–9, 116–19, 127–28, 132–33, 172–77
customer complaints, 107, 156–57
customer research for, 87–89, 90, 107–8, 173–75
customer retention problem, 155–57, 173
development stage, 77–79, 89–97
launch of, 103–5
losses predicted for, 135–38, 153–54, 157–58, 181–82, 200–203, 211, 220–21, 228
Netflix competitive responses, 127–32, 138–42, 159–60, 210–12
Netflix leaders, reaction to, 100–104, 124, 129–32, 134–35, 169, 180–82, 200
Netflix price war, 129–35, 161–62, 172
online subscribers, Hastings offer to buy, 201, 204–5, 222
patent-infringement lawsuit, 169, 211
profitability, problems of, 130, 157–58, 172–73
spying, Netflix/Blockbuster, 96–97, 104, 131
versus stores, 158–59
subscription price, initial, 99–100
subscription price cuts, 128–29, 133, 135
subscription price increase, 162, 220–21
Superbowl ads, 132–34, 153
technical problems, 93–94, 105, 107, 156–57
Total Access, 170–77, 180–82, 200
video streaming boxes, 227
video streaming service, 77–78, 226–27
video streaming time limit, 227
Bloom, Sam, 87–89
Blu-ray, 223, 225, 228
Boesky, Ivan, 114–15
Boisseau, Milissa, 214
Bowman, Robert, 170
Box, Mark, 12
Brand blogging, HackingNetflix.com, 142–50
Bridges, Corey
leaves Netflix, 54
marketing Netflix, 30–31, 37–41
C
Cable programming
Netflix as competitor, 238–43, 255
subscribers, decline of, 240
video-on-demand (VOD), 165
California Teachers Association, 43
Canada, Netflix in, 246–47, 255
Candescent Technologies, 55
Casey, Tom, 221
Castillo, Jason, 252
Chabbert, Martin, 194
Cherry Lane Music Company, 18–19
Cibelli, Mario, 135–36, 182, 241
Cinematch recommendation engine, 185–97
initial capability, 61–62, 186, 191
Netflix competition to improve, 186–95
Netflix Prize winners, 195–96
Circle K, 72, 75–76, 111
Circuit City, 40, 60, 220, 225–26
Clegg, Jackie, 170
Clinton, Bill, 42–43
Coinstar, 161, 237
Coleman, Aaron, 105–6
Columbia TriStar Home Video, 66
Comcast, 242, 255
Commendo Research, 192
Cook, Jim
leaves Netflix, 54
and Netflix development, 25–29
Cooper, Ben, 92–95, 103–6, 108, 133
Copeland, Michael, 243
Costner, Kevin, 177–78
Coupons, Netflix/DVD manufacturers’ deal, 38–39, 42–43, 49–51, 63
Covad Communications, 78
Craft, J. W., 93–94, 103–4
Crawford, Deborah, 103
Cross-promotion deals, 47, 50–51, 60
Cuban, Mark, 161
D
Darner, Chris, 45–46, 147
Daver, Shernaz, 139
DEJ Productions, 76, 163
Democrats, Hastings fund-raising for, 43
Dennis, Felix, 19
Digitalbits.com, 38
Digital Entertainment Group, 39
Digital subscriber lines (DSL), online streaming, early plans, 77–79
Dillon, Tom, 54–57, 97, 130–31, 243
Dinosaur Planet, 191
Direct Access, 233
Disney
TV show streaming and Netflix, 225, 239
video streaming, 166
DIVX, 40–41, 60
Donvan, John, 140
Dooley, Tom, 75
Dot-com meltdown, 65–66, 68, 82, 98
Droutman, Boris, 25–27, 29, 32, 63
Droutman, Vita
leaves Netflix, 82
and Netflix development, 25–27, 29, 32
DVD manufacturers, Netflix coupon deal, 38–39, 42–43, 49–51, 63
DVD Rental Central, 87
DVDs
format, rise of, 35
format and Netflix, 39–42, 59–61
mailing, testing, 9, 20, 28–29
phase out, 223, 248–49
rental kiosks. See Kiosks; Redbox
rentals, decline since 2004, 113, 116, 122, 127–28, 155, 166
studio profits from, 66, 223
E
Eisner, Michael, 141
Ellis, Rick, 96–97
Enrico, Roger, 73
Enron Broadcasting Services (EBS), 77–78
Entertainment Tonight, 51
EPIX, Netflix deal, 240
Evangelist, Shane
and Blockbuster Online, 87, 89–97, 99–100, 104–9, 128–29
and Brett Icahn, 170–71
and customer retention problem, 155–57
and Keyes plans for Blockbuster, 218–19, 226–27
leaves Blockbuster, 209, 221–22
meets Hastings, 222
personality of, 108–9
post-Blockbuster position, 222
sells Blockbuster shares, 219
and Total Access, 172–77
F
Federal Trade Commission, Blockbuster/Hollywood Video merger, 119–21
Fernandes, Gary, 215
Fields, Bill, 73, 217, 219
Film Caddy, 87–89, 92, 102
FilmFacts link, 24
Film Foundation, The, 179
First Sale Doctrine, 23, 172