Amaze Every Customer Every Time
by Shep Hyken
What are you waiting for? Let the amazement begin!The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience, every single time.In Amaze Every Customer Every Time, customer service expert Shep Hyken offers 52 proven tools and ideas for transforming your company into a seriously customer-focused operation—with a serious competitive edge.